Oil change and tire rotation, fan replaced - Tracy10
Mike is always very helpful and take some the time to explain questions I have and all options for repair. The staff is excellent in the service dept :-)
Outstanding service - Summer
Only took a minute set up the installation of my hitch. Dropped off and was done in no time. Got car back cleaner than what I dropped off.
Top Reviewed Service Specialists At This Dealership
Collision Center Manager
Collision Center Estimator
Collision Center Repair Process Painless - Trever Furman
Being a State Farm Service First Center has been a very positive experience for me. Called in and spoke with Jennifer and she told me when she would be available to give an estimate. Went and got the estimate and repair service all scheduled in the first visit. Just got the car back and it looks great. They even had it totally cleaned when I arrived to get it. I would definitely recommend this place when having to have any body or collision work done. Keep up the great work!
Assistant Service Manager
Body Shop Manager
Customer service #1 - June Proviano
We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or take it in we have been treated great. Brian Downs, has been so accommodating. Went above and beyond to get our horn fixed. Couldn't be happier with our service from Cochran GMC Monroeville!
First routine maintainence. - cindyp21
This was my first routine maintainence. The service employee was very nice. It took a little less than an hour and I was on my way.
Wonderful - Jan'snewride
Stopped by to get my SRX washed and drove home with XT5 on the show room floor. Thanks guys loving it! My 3rd Cadillac, BEAUTIFUL! Can't say enough how pleased I am! Thank you...
They are there to help! - Lori
I have had some issues with my car and they were courteous, professional. They gave me a loaner car and fixed problem quickly. No other dealer has met this standard and has made a problem with my car a small issue. I will never go anywhere else. I will say that Skip in service is a well polished professional and really cares about his customers along with his staff.
Great job - Pedrog
They do an excellent job on servicing cars. Good deals on new cars. The waiting area is clean and comfortable. They wash and vacuum you car also.
PROBLEM RESOLVED - OH306
A squeaking break pedal was driving me nuts. Adam in service provided courteous and effective service to insure the problem was resolved and I was happy with the result.
experience - 57 chevy
my visit to preston was pleasant I dealt with grant Wilson who was knowledgeable an friendlyan not pushy made me fill comfortable an took care ofme
Service on car - Donna_Snyder
Everything was great they took care of my car and we had a nice place to wait and it didn't take long to get done.
More than Satisfied - BigZ
Due to purchasing a vehicle through the Smail Auto Group my vehicle is eligible for a free state inspection with purchase of state emissions test. I was not expecting a vacuumed and washed car afterwards. Yes, it took a bit longer than I was expecting; however, the car came back looking better than it went in. I actually feel bad for the workers who vacuumed the car and washed it. It was so dirty. I have heard bad things about Smail Service; lay those to rest they did a great job.
Awesome job! - Happy Guy
I’m from out of town on a business meeting and blew a major gasket, originally was told fixed by Monday. But these guys came through for me and got my car done within the day! I can’t thank them enough for their service!
Auto Butler a waste of money! - Karen
Took my Acadia for it's semi annual Auto Butler appointment. Front of truck not even washed! Bugs stuck on front! Last time there were black streaks running down where they missed. Total waste of money and time.
best car dealership around - Fazgirl33
Very helping and will work with you. Helps you out any chance they can. Goes above and beyond for customers. Makes sure you are satisified. Friendly and helpful.
Excellent service - Jason
Wheel bearing needed replaced on my 2008 STS. I didn't have an appt but Regina and Greg were able to get my car in next day. Both are professional and courteous.
Greg kept me updated on the cost and status of the repairs and my car was ready when promised.
Great experience with Sales, Unfortunately terrible service - Mike
Sales experience was positive. 8 years of dealing with the GM Service department at this dealership has been a nightmare. Very unprofessional people. I have been lied to and treated like I am the problem when their product (vehicle) fails. It seems the bottom line dollar is the only thing that matters to this department. I will never buy a car from this establishment again.
Disappointing SERVICE department - JF
If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date).
About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership.
Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location.
If they don't sell it they won't service it - Joe's Silverado
After dealing with bill Harris and Sunnyside Chevrolet on a brand new 2016 Chevy Silverado 3500 dually ltz Sunnyside beat them by 1700 on price . I had a couple of small issues with my truck so I scheduled it in with bill Harris for warranty service. After being their for 35 minutes Blake tells my wife that we have to get the issues resolved from the dealerer where we bought it from. So I called Blake and he told me that they will not service my truck because I didn't buy it from them. They are an independently owned dealer and don't have to service it. Lol how good is a factory warranty if dealers can pick and choose what vehicles they will work on. So I contacted GM customer service and they confirmed that was true. Bill Harris can refuse warranty work on any vehicle at their discretion. So much for taking it to any dealer to have warranty work performed. I think I will reconsider my options next time I spend 67k on a new truck
Disappointed - Joanne
Free car wash is a nightmare. I had to take my car in multiple times to finally get the seat heater fixed. I don’t think I’ll buy my next car here.
Worst experience of my life - robertk90
Brought my Saturn in for a basic service to have the clutch bleed and when I went to pick up my car they give me every excuse why they couldn't bleed my clutch system including saying brand new parts were broken. Anyways I pay for the clutch service get my keys and go out to my car and find out I have no breaks now. So I go back inside and start inquiring about why I no longer have breaks. Long story short they give me a bunch of bs answers that make no sense and denied all responsibility and refused to fix my break system they broke. So I was forced to drive a car home with no clutch and no breaks home putting my life and others in jeopardy. Currently dealing with Gm customer service but they have been of no help in resolving the matter. So I paid good money to have my car broken
Service - Lg45
We bought our first Cadillac at Rohrich. I was not happy at all with the service there. I have been very happy with the service at Bowser. Tom is very helpful and a pleasure to work with. I was given a ride by Larry and he was great as well! Very glad you are building another Bowser dealership on route 19 - five minutes from my house. :)
I have purchased my last 3 Pontiacs from the dealership. ... - mrpontiac66
I have purchased my last 3 Pontiacs from the dealership. I have always been treated well by Bob in sales and by the servie department staff. They always complete the work within the time they tell me it will take and always go out of their way to make me feel more thatn just a number in line.
I took my Cadillac in for service to fix and oil leak.... - pissedconsumer
I took my Cadillac in for service to fix and oil leak. The service people ended ruining the engine and trying to cover up. The were extremely rude and horrible to work with. There service people did not even cover the seats and ended up ripping my leather seats. When I inquired about the damage, they told me to bring it up with my attorney. After having my car over two weeks, I got my car back and the first day the check engine light came on and the car died. I refuse to take my car back to them. AVOID THID DEALER AT ALL COSTS!!! THEY WILL F YOU!!