OIL CHANGE - ADMIN10
GREAT SERVICE, EASY APPOINTMENT SCHEDULING AND CAR DONE ON TIME. EVERYONE WAS FRIENDLY AND VERY HELPFUL. I WOULD COME BACK AGAIN AND RECOMMEND TO FRIENDS
Top Reviewed Service Specialists At This Dealership
Assistant Body Shop Manager
Jimmy Dean, Robert Meade and Zach Blewitt - Ralph
Jimmy Dean, Robert Meade and Zach Blewitt all took time to explain and make this another reason to service at Chesrown !! Will definitely return to Chesrown
Body Shop repair from deer collision - Subiru
Collision Repair at Body Shop, good work, was done on time, friendly staff, easy scheduling. Lifetime guarantee on work and parts through insurance company. They cleaned the exterior and interior of the vehicle. Changed oil on request, replaced wiper blades and air filter on inspection and kept us updated on the service and repairs.
Service on car - Donna_Snyder
Everything was great they took care of my car and we had a nice place to wait and it didn't take long to get done.
The friendliest service department - ever! - avoidthisdealership!
I just took my Cascada in for its first oil change/tire rotation. The service representatives were friendly, funny, and very professional. Plus - there was no charge. They told me that the first 2 oil change visits are free - and I did not purchase my car from this dealership. If their sales people are as great as their service people, I will definitely purchase my next car from Coughlin!
no plans to go back - classic
As the owner of a local Driving School, I often take my vehicles in for oil changes. Sounds simple. Some time ago my personal vehicle went in for an oil change and I ask to make sure all fluids were topped off, 2 days later my low washer fluid light was on...most recent was a company car, ask to have 3000 mile reminder on sticker not the usual 5000. Also ask for front tires to be checked and topped at 40psi rears at 35. All were set at 32. Sticker was for 5000 miles. Had them add air and redo mileage sticker and it came back at 7000. Service writer said "hes been doing this for a long time, musta overlooked it". Makes me wonder what else gets overlooked.
If they don't sell it they won't service it - Joe's Silverado
After dealing with bill Harris and Sunnyside Chevrolet on a brand new 2016 Chevy Silverado 3500 dually ltz Sunnyside beat them by 1700 on price . I had a couple of small issues with my truck so I scheduled it in with bill Harris for warranty service. After being their for 35 minutes Blake tells my wife that we have to get the issues resolved from the dealerer where we bought it from. So I called Blake and he told me that they will not service my truck because I didn't buy it from them. They are an independently owned dealer and don't have to service it. Lol how good is a factory warranty if dealers can pick and choose what vehicles they will work on. So I contacted GM customer service and they confirmed that was true. Bill Harris can refuse warranty work on any vehicle at their discretion. So much for taking it to any dealer to have warranty work performed. I think I will reconsider my options next time I spend 67k on a new truck
Extremely poor service and very lengthy. - hordenebulah
I was not at all pleased with my experience with the service department. It was a very lengthy process in which the end result was not satisfactory, nor did it solve the issue with my vehicle. I'll be taking my business elsewhere in the future. Do not trust the service department, and especially Mike.
Great Service! - Cargirl
Billie always makes my visit a pleasant one. Katie and Billie were professional and courteous. Always greet you with a smile and makes you feel part of the DeCoskey family. Thank you!
Horrible service, lied about repair - Jarhead517
Scheduled oil change, arrived on time told they were 2 hours behind. Too busy to wait over 2 hrs for 30 min. Oil change.
Another time took car in for transmission issue. Tech agreed it wasn't shifting right but nothing they could do since there was no code showing. After arguing they called tech support and found out upgrade in computer was needed.
Last time wife took in for oil change was told water pump leaking. Didn't have a drop on garage floor. Told to just finish oil change. 1200 miles later fluid still full and not one drop on floor. Was going to charge almost 700.00 for repair. Do not trust service dept!
CAR WAS DROPED WHICH CAUSED DAMAGE TO TRUCK - PBINVESTMENT
THE CAR WAS PLACED ON A BLOCK WHERE IT FELL OFF AND WAS CAUGHT BY THE LIFT. THE DAMPER ON THRUCK WAS BROKEN AND NOW THERE IS NOISE FROM UNDER THE TRUCK. THE TRUCK WAS ONLY IN FOR ROUTINE MAINTENCE WHEN THIS HAPPENED. AFTER IT HAPPENED THEY TRIED TO MAKE IT A WARRANTY ISSUE NOT AN ERROR ON THEIR PART. AFTER THIS HAPPENED THEY DIDNT EVEN DRIVE THE TRUCK TO MAKE SURE IT WAS OK. THEY TOLD ME IF I HAD PROBLEMS OR VIBRATIONS TO BRING IT BACK. I NOTICED IT WITHIN 2 MILES FROM THE DEALERSHIP. THE WHOLE THING WAS TERRIBLE SERVICE FROM THE START. THIS WAS A 2014 2500HD WITH 7500 MILES ON IT.
FAST HONEST SERVICE,FAIR PRICE AND GOOD PEOPLE.CLEAN... - GOREGAL86
FAST HONEST SERVICE,FAIR PRICE AND GOOD PEOPLE.CLEAN DEALERSHIP,FREE COFFEE,THEY TOOK ME HOME AND PICKED ME BACK UP.THEY EVEN WASHED MY CAR.