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Superior Honda - Dora
My experience was great. Joe, the salesman marked all my boxes and gave me what I needed. He was kind, and professional. Other personnel treatment was kind.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Continued Great Service - Dan
I have been a Performance customer since 1979, always get great service and great deals when buying a vehicle, of which I’ve had a few. Brian and Jack have always delivered great service and deliver what they say they will do which is why I keep coming back!
Germain Honda is Truly Amazing!!! - The Adams Family
You can not go wrong with Germain Honda! From start to finish, we felt confident we were at the right place for all our new car needs! Eric, Jason & Ted helped our daughter afford her dream car!!! They have truly earned our business for life!
Thank You all,
The Adams Family
Performance Kings Honda - Robin25
I had a great experience and got exactly the car I wanted. Rob went over at length the features included with the car. My old car is 13 years old so there are many new features. I feel like I know most of them pretty well and really love the car!
Sales Product Specialist
Internet Product Specialist
Thumbs Up To White Allen Honda - Elizabeth
I have experienced working with Dan Nagel at White Allen Honda on two separate occasions.
The first time I talked with Dan I took notes about things I could expect when I traded in an auto for a new Odyssey a year and a month ago. Dan was faithful to his word. Everything turned out exactly the way it was supposed to and the transaction was handled in a timely fashion.
This year I called Dan to find out if White Allen Honda would be interested in purchasing an auto from me.
Dan answered all my questions. I took notes again. Everything Dan told me would happen worked out exactly like he said it would. The transaction was simple and I didn't have to spend a long time waiting for anything to be completed.
It's grand to give a good report.
Thumbs up to White Allen Honda....
Notes about DealerRater asking reason for visits. I have two visits to record. In 2018 I traded in an auto for a new car. In 2019 I sold a car to White Allen Honda.
Fast and efficient service - Happycustomer
Using Honda's Service department in Burlington was fast and efficient, and I didn’t even have a scheduled appointment. The representative took the time to listen to what I had to say and was extremely nice and more than willing to help. The waiting area was clean and comfortable. All staff were pleasant. The service I had completed on my car was inexpensive as well. I highly recommend using Honda’s service department.
I love working with Honda East service. - Brandon
The service advisors are reachable, helpful, and caring. While they make recommendations, I appreciate the lack of high pressure sales tactics. Would highly recommend them to service your Honda.
Excellent service and parts departments - Marty
Alley Baldwin was so very helpful and professional. I was amazed on how quickly she was able to get my car serviced. She was courteous and kind and kept me informed throughout the entire process. She is a great asset to their department. Steve in parts was also unbelievable in helping me find what I needed at a price I could afford. He showed great concern in helping me with my needs. You could tell how experienced he is in helping customers. I have to recognize Bernie who entertained me while I waited in their nice and comfortable waiting area.. Just a really nice and helpful guy. All in all GREAT experience. I will be back!
Bad Service - S.iftikhar
I took my Odyssey for inspection before I go on long road trip. They wanted me to drop my van for full day on Tuesday (2/5/19) 7:30 am so I decided to drop off my van on Monday (2/5/19) in the evening so that I dont miss my early morning appointment. The guy who received my van (Nick) took my keys and gave me small paper to sign and told me they will call me when they are done inspection next day. I get call from Jim on Tuesday and he said he hooked up computer and dont see any major problems but he recommended me to replace the timing belt, water heater and cabin filter, brake fluid and put clamp to catalytic converter to stop the minor rattling noise and I said OK. Wednesday morning someone left voice mail and said my van is ready so I went that evening to get my Van and went to cashier, she charged me $1609 for the work they done to my van. She asked me to go to service desk and get my van key so I went there and waited for a while before the guy(Matt) gave me the key for my van, again no inspection before in or out my van from inside or outside. So I went inside my van and started and drove home. I was hearing minor noise coming out from left side of the van which was not there when I took my van over there then I noticed at my driveway that front right corner of the body was seperated like its coming out. I called the matter castrucci service dept right away and explain her the situation and she (Tori) said, service manager is gone for the day and they close at six, she took my name and number and said I will have one of the manager call you before they close. I waited and waited and nobody called so I called next day morning again (2/7/19) and I get the service manager (John) voice mail so I left the message and he called me back late afternoon and said bring your van on Friday (2/8/19) at 1 pm. So I went there and the service desk guy(Matt) asked me why I am there and I explained him the reason and said I have an appointment with service manager(John) at 1 , he took my van and key and said ok, have seat in waiting area and john will come and get you in 5-10 minutes. I waited for 40 minutes and nobody showed up so I went back to service desk again and told Same guy who took my van that I have been waiting here for 40 minutes for your service manager and you told me it will be 5-10 minutes, he was avoiding me again but he realized that I know someone is sitting in the backroom eating so he goes and get this guy and introduce me with him as a service manager who was still some food in his mouth and trying to clean his face with his hand while still chewing his food. I explained him again. He said let's go outside and see what's wrong with the van so I did. He took little test drive and first declined accept the noise coming out from the van then said it could be air getting in from somewhere and that's why I am having this noise then may be this and that. Then I brought his attention to damage to the front part of the van which was not there when left my van there 3 days ago and I asked him to check the camera if my van has any damage when I brought to your dealership, he said pretty rudely we don't have any camera over here but I insisted my van didnt have this damage before when I dropped it off on Monday. Then he asked his tech to come out and look and he took the test drive and told me this is a normal noise and they dont see any issues and they took my van inside the shop and lifted up and told me see this is all coming out and we did this this ...and I got i have this van for more than 10 days and I know how smooth it runs and there was no damage to it so something happened to my van over here in last 3 days but he rudely declined or offered me anything to take care of this situation, instead he kicked me from the shop and gave me my van and told me " I am out of luck" and he can't help me and my answer was i have my concience and you have yours and this is your call not mine but I was really pissed after spending $1600, at matt castrucci and my van runs not any better plus the body damage to my van, what bad service! I am thinking to fix the damage and send the bill to matter castrucci and if they don't pay then I get the legal help or maybe be go to media and see if they can give me some suggestions what to do next. I suggest to call of you if you go this dealership for repair or anything, dont leave your vehicle over there for overnight and if you do then make sure take the pictures of your vehicle completely so that if they try to play game with you, you have a evidence to show. Thx
They damage your car and will not be accountable - Paul S
I purchased a new car with Honda factory made black wheels. Paid extra $2K.
At first service they convinced me to do tire rotation. I asked to be very careful about the wheels.
At home I found a large chip-up. Called them and what I heard is since I left their property they are not going to replace the damage. They are willing to "touch up".
I didn't pay 2k for someone to damage my investment and fix it with home depot black paint.
Manager Mike was pretty rude, didn't even say sorry. Didn't have any intention to look in the issue. He didn't care.
Germain Honda of Beavercreek