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Knowledgeable, helpful, low pressure - Nichols
John Overstreet answered my online search for a subcompact with manual transmission. When I went to the dealership, he showed me what I had requested, answered questions, took me on a test drive of a new Honda Fit, and discussed my preferences. Returning to the lot, he asked whether I would like to see an Accord or a Civic, noting that the Accord comes with a manual only in sport models, which I ruled out for price — $30k or so for what I'd want. He then showed me a Civic sedan, manual, about $3,000 more than the Fit, and I drove it a short drive, much preferring it to the smaller and less peppy Fit. He got a trade price for my 2008 Subaru Legacy that I considered fair, closed the sale, transferred my plates, and had me on my way in just a few hours.
Amit Kumar processed the financing, also making the task easy. He tried gently to sell me extended warranty service, and I accepted some of his suggestions, but neither he nor Mr. Overstreet used pressure.
I had done my homework before visiting, knew what I needed to ask, knew the price range, and was ready to decide, but Perfornamce Honda and John Overstreeet made the process easier than I expected.
Everyone knows about buyer's remorse. I have the opposite. Two days after buying the car, I have a feeling of satisfaction and pleasure at having made a good deal with people I can respect and like.
Top Reviewed Specialists At This Dealership
Devyn is a pleasure to work with. She has been very... - Michael
Devyn is a pleasure to work with. She has been very accommodating to my needs. She has made this process seamless ! No pressure! I would highly recommend her to any prospective buyer!
Sales and Leasing Consultant
We didn’t go into Germain to buy a car that day but we... - Mmbunn
We didn’t go into Germain to buy a car that day but we very happily left with one! It was such a good experience we are thrilled with the service and the car. Thank you Ed, Stacy and Scott! I will always come to you guys first when looking for another vehicle.
Hats off to Used Car Saleman, Stephen Boster! - Inoneaccord
I wanted to let customers and Honda know our great experience working with Stephen. While new to the role, he was quite helpful and low-keyed to work with as we sought and found our used car. He even came in early on a day to accommodate our schedule, and showed great trust as he allowed us to take the vehicle to a mechanic to have it assessed independently. He effectively worked with his manager, Eddie, to mediate some issues. I'll return there when we need to replace our other car.
Sales Product Specialist
Internet Product Specialist
New Honda Accord Deal - Zonian1
I worked online with Keith Bricker who offered me a fantastic deal on a new 2018 Honda Accord 2.0T. He was extremely professional and easy to work with. I would highly recommend him to anyone looking to buy a car. He won't give you any hassle, a real straight shooter. You can trust his price will be VERY low. Thanks Keith!
very pleasant - fpkwatch
Always well satisfied with everything. Everyone seems to be friendly and willing to help in any way.
Service was quick and did not have to wait an extra length of time
Great salesman, excellent experience. - dj.williams59
As like most people, car shopping is not at the top of my list of favorite things to do. However my recent experience purchasing a new Honda at Jeff Wyler was smooth and painless. Shawn went out of his way to process the deal and make sure we were well informed on the purchasing process and operation of our new vehicle. He also followed up multiple times to ensure our satisfaction. If you want a new Honda Shawn is your man.
I needed a bolt on my caliper loosened - Service department onbeechmont
A simple job they couldn’t do.. I’m changing brake pads on a car I like and bought from Honda east but the bottom bolt passenger side of caliper was rounded off, wouldn’t loosen. I asked if they could simply loosen bolt for a “valued” customer... They gave zero solutions.. xxxxty treatment of a customer who bought a freakin car there. I know u probably don’t give a xxxx but I wouldn’t recommend that service department to anyone ..very disappointed.
If I could give less than a star I would. Went to... - Cmsexton
If I could give less than a star I would. Went to potentially purchase a car there because we have purchased from themin the past. We liked the price listed on CarGurus only to find out that there was going to be almost $1,700 in extra fees. Made it very clear we were not going to absorb those costs. In the end it didn’t work out because during my contemplation another person purchased the car. Upon our next visit to the dealership the following week about another car on CarGurus I was very clear that I wouldn’t pay the extra fees and they agreed to work with that since I didn’t want to waste anyone’s time. The car I wanted was at the Florence location being serviced so another more expensive car was brought to the dealership instead. This car was almost exactly the same car, give or take a couple of thousand miles, as the one I was interested in the week before. After waiting for over an hour, the manager, don’t remember his name, basically said that since this car was not listed on CarGurus he wouldn’t consider matching the price from last week. Gave us a bunch eye wash about how the internet has changed things and buying a used car is different now and he has all kinds of additional costs. Not my problem. Also proceed to say that Car Gurus is really to get people in the door. So a bait and switch, got it. Never go there if you want a fair deal.
Bad Service - S.iftikhar
I took my Odyssey for inspection before I go on long road trip. They wanted me to drop my van for full day on Tuesday (2/5/19) 7:30 am so I decided to drop off my van on Monday (2/5/19) in the evening so that I dont miss my early morning appointment. The guy who received my van (Nick) took my keys and gave me small paper to sign and told me they will call me when they are done inspection next day. I get call from Jim on Tuesday and he said he hooked up computer and dont see any major problems but he recommended me to replace the timing belt, water heater and cabin filter, brake fluid and put clamp to catalytic converter to stop the minor rattling noise and I said OK. Wednesday morning someone left voice mail and said my van is ready so I went that evening to get my Van and went to cashier, she charged me $1609 for the work they done to my van. She asked me to go to service desk and get my van key so I went there and waited for a while before the guy(Matt) gave me the key for my van, again no inspection before in or out my van from inside or outside. So I went inside my van and started and drove home. I was hearing minor noise coming out from left side of the van which was not there when I took my van over there then I noticed at my driveway that front right corner of the body was seperated like its coming out. I called the matter castrucci service dept right away and explain her the situation and she (Tori) said, service manager is gone for the day and they close at six, she took my name and number and said I will have one of the manager call you before they close. I waited and waited and nobody called so I called next day morning again (2/7/19) and I get the service manager (John) voice mail so I left the message and he called me back late afternoon and said bring your van on Friday (2/8/19) at 1 pm. So I went there and the service desk guy(Matt) asked me why I am there and I explained him the reason and said I have an appointment with service manager(John) at 1 , he took my van and key and said ok, have seat in waiting area and john will come and get you in 5-10 minutes. I waited for 40 minutes and nobody showed up so I went back to service desk again and told Same guy who took my van that I have been waiting here for 40 minutes for your service manager and you told me it will be 5-10 minutes, he was avoiding me again but he realized that I know someone is sitting in the backroom eating so he goes and get this guy and introduce me with him as a service manager who was still some food in his mouth and trying to clean his face with his hand while still chewing his food. I explained him again. He said let's go outside and see what's wrong with the van so I did. He took little test drive and first declined accept the noise coming out from the van then said it could be air getting in from somewhere and that's why I am having this noise then may be this and that. Then I brought his attention to damage to the front part of the van which was not there when left my van there 3 days ago and I asked him to check the camera if my van has any damage when I brought to your dealership, he said pretty rudely we don't have any camera over here but I insisted my van didnt have this damage before when I dropped it off on Monday. Then he asked his tech to come out and look and he took the test drive and told me this is a normal noise and they dont see any issues and they took my van inside the shop and lifted up and told me see this is all coming out and we did this this ...and I got i have this van for more than 10 days and I know how smooth it runs and there was no damage to it so something happened to my van over here in last 3 days but he rudely declined or offered me anything to take care of this situation, instead he kicked me from the shop and gave me my van and told me " I am out of luck" and he can't help me and my answer was i have my concience and you have yours and this is your call not mine but I was really pissed after spending $1600, at matt castrucci and my van runs not any better plus the body damage to my van, what bad service! I am thinking to fix the damage and send the bill to matter castrucci and if they don't pay then I get the legal help or maybe be go to media and see if they can give me some suggestions what to do next. I suggest to call of you if you go this dealership for repair or anything, dont leave your vehicle over there for overnight and if you do then make sure take the pictures of your vehicle completely so that if they try to play game with you, you have a evidence to show. Thx
They damage your car and will not be accountable - Paul S
I purchased a new car with Honda factory made black wheels. Paid extra $2K.
At first service they convinced me to do tire rotation. I asked to be very careful about the wheels.
At home I found a large chip-up. Called them and what I heard is since I left their property they are not going to replace the damage. They are willing to "touch up".
I didn't pay 2k for someone to damage my investment and fix it with home depot black paint.
Manager Mike was pretty rude, didn't even say sorry. Didn't have any intention to look in the issue. He didn't care.
Germain Honda of Beavercreek