My service experience at White Allen - enlightenedone
My experience with White Allen Chevrolet for my 2017 Malibu was truly exceptional, everything one would expect from a first class dealership...Yes even the price (Which was surprising to me)
Top Reviewed Service Specialists At This Dealership
Awesome! - Anonymous
Great staff! Very helpful... upfront and informative! Would definitely recommend! They gave me everything I wanted at a decent price. It was a quick and easy process!
Excellent service! - Bill
As always I brought my old truck in for service and it was excellent. I am always treated the same as the day I bought it. I will buy my next truck there this fall which is as good an endorsement as anything thing else I can say. Bill
Dealership very easy to work with and dependable. - troy2014
We have dealt with Joe Johnson dealership for many years and are always satisfied with the service given. Have purchased many of our vehicles there and the products are dependable.
Service department - Miwhite
Fantastic response time to my request for service. I take all of my business to Steve Austin's. I bought my 2016 Impala there and would recommend them to anyone looking for
Knowledgeable and very competent people.
Great manager!! - Dand6733
Lance, service manager for Chrysler is awesome. Requested a tire rotation and was denied because one of my tires were going bad and the technician recommended it not be done. I asked Lance about it and he immediately told me that they should have been rotated because the bad tire was in front on my drive train and used for steering and made them rotate my tires free of charge!! He was upset about it which means he CARES about the service he provides to his customers!! BIG SHOUTOUT TO LANCE AS HE IS AN EXCELLENT MANAGER AND WOWS HIS CUSTOMERS WITH GREAT SERVICE!!
great - curtiss
My experience with Jeff Schmitt Chevrolet North was great. Catherine McMillian was very helpful, she went above and beyond to help me get info on my lease. Thanks Cat for everything and I appreciate your help!
Service - Bradlefeld
Brandon helped out after a previous issue that was experienced. Will return to voss again because of their service and sales. Would recommend to people in future.
Here we go again... - UnhappyCustomer!
Well I wrote a review in December because of a leak that was "fixed" at Jeff Schmitt South and am now writing another because I just walked out on my service appointment feeling like driving thru their front showroom. My last review was about the coolant leak that was supposedly fixed last year but a couple months later the coolant light came on. I have been adding coolant myself ever since because they haven't even been doing it at my oil changes, even tho I have told them it's still leaking and physically showed it to the guy at the pre-service inspection at my last one. Now I finally put in my service request that I want them to figure out why it's still leaking because just telling them when I show up hasn't done any good. Today I get called a liar because the service tech(s) didn't put a note on the computer when I told them it was still leaking and that I have to pay a diagnostics fee for SOMETHING THEY GOT PAID ALMOST $500 TO FIX IN THE FIRST PLACE! Why is there a review on this site from the same day I had my last oil change then?? Or why do I have a picture of an empty coolant reservoir that was taken 15 or 20 minutes after I paid for that oil change?? BECAUSE I WAS UPSET THAT NOTHING WAS DONE AFTER I TOLD THEM, NOT EVEN TOPPING OFF THE RESERVOIR!! I was also getting a quote for tires and getting ready to trade my car in on a truck AND buy a car for my daughter and they lost a customer over a diagnostics fee they want to charge me for their repair! Now I am stuck with a car that leaks, unless I want to pay someone else to fix the same thing I paid Jeff Schmitt to fix. When I first took the car in I told them it looked to me like it was the water pump, which is under recall, but NOOO it had to be the water pump OUTLET and cost almost $500 to fix. Then why is it still leaking?? I'll just give my money to that goofball SVG and drive the extra distance before I give Jeff Schmitt any more of it. I got a follow up email from Jeff Schmitt service a couple days after my last review. I replied back to that email with all the issues I've had there and never even got a response after that.
BUYER BEWARE!!!!!!!!!!!!!!! - Ripped off by Jeff Schmitt
This is in response to Ashli Kitchen's response of my complaint(review) on August 13th! I still have not heard from her or anybody else from Jeff Schmitt regarding my horrible experience! All I've received is some useless apology in her response! What a joke! as far as I'm concerned, they don't even deserve one star on any of these categories! They got my money and screwed me over! This is after they admitted that the mistake was on their part! A written apology does not work for me here... I will continue to post bad reviews and take advantage of social media against Jeff Schmitt dealerships as much as I can until my voice is heard personally by Ashli or someone else who actually cares! in addition, it is time for me to contact the Better Business Bureau as well to file a complaint! Like I said before, they are wolves in sheep's clothing! They're in it for the buck, they don't care about their customers! Don't go to Jeff Schmitt dealerships unless you want to get screwed! BUYER BEWARE!!!!!!!
Sam Pierce put Passenger Tires on a 2500HD Truck - Jammin J
We bought a used Chevy 2500HD truck from Sam Pierce Chevrolet with brand new tires on it. Having not thought anything else about it after our purchase, one day I was pulling our 7,000 lb rated tandem axle utility trailer with several ATVs on it to an offroad event when a belt broke in our right rear tire causing severe vibration in the truck and trailer. I took the truck to a local Tire and Service center very upset and confused as to how 4 tires that looked virtually new with lots of tread wear left could have broken a belt like that. The service person said he was very surprised too, it can happen, but it is very rare. He scanned my vehicle information for tire replacement information and says, Well this explains alot, I don't know how to tell you this, but this truck requires LT tires on it and these are all Passenger tires, no wonder it blew a belt, these tires are nowhere near rated for these loads. I thought there is no way that could be so, I checked the door placard tire rating minimums and physically looked at all the tires, and sure enough Sam Pierce had put 4 Passenger tires on a 3/4 ton 2500HD pickup truck. I told him to replace the one tire for now because I need the truck now. He said legally and for liability purposes, he could not touch the wheel because this truck requires LT tires all the way around, if a tire blew and there was an accident, they could be held liable for it. He then said, you need to call the dealership you bought this truck from and tell them to fix this, because they have made a huge mistake and never should have put these Passenger tires on this truck. I physically had to take the wheel off the truck myself, give it to him, he put new tire on it, gave it back to me, and I had to put it back on the truck myself. I contacted the Serv Mgr at Sam Pierce after the weekend and explained what had happened thinking they would gladly reimburse me for the tire 1 had replaced and pay to have me go down to have the other 3 tires Passenger tires replaced. Serv Mgr said he would speak to the Gen Mgr, and they would get back with me. I received a call back from Serv Mgr saying he spoke with Gen Mgr, who spoke with the owner Sam Pierce and stated they would be willing to reimburse me for the 1 one tire with the ruptured belt but that was it. I was in utter shock and disbelief! I told him, you do realize you should be thankful and thrilled to replace these tires ASAP, because if we had a blowout in an accident and our family had been hurt or killed, you would have one major lawsuit on your hands. Gen Mgr said he spoke with owner Sam Pierce who stood by his original decision and sent me a tire replacement check for the one tire. I am still completely baffled how they can admit wrong doing, dodge a bullet with a lawsuit on the one tire, but not replace the other 3 that they wrongfully put on my truck that are just as much of a liability. The 4 tires that they either accidentally, deliberately, or negligently put on my truck is a drop in the bucket compared to potential millions lost in a lost suit if one of us were killed. I still can't wrap my head around their decision in this. If I do not get a satisfactory response from the Sam Pierce Chevrolet dealership, I will notify GM or their gross negligent practices, the BBB, and then to Court if necessary. It is no longer about the monetary replacement of the tires, it has now become about sheer principle, moral, and ethical value, which appears this company, has Not.
Don't take your vehicles to Boose Chevrolet - ktm
I took my 2014 Silverado In for oil change and tire ration and they called me and said that the mechanic tripped over the air hose and it dented and scratched my truck. They said that they we're gonna put touch up paint on it which I refused that they use touch up paint seeing how there's a dent also and it's only six months old and 38000 dollars I expected higher quality out of them seeing how my sales person was amazing but I won't be taking my truck back there for repairs highly disappointed in the quality of there service department . So i get a call saying my door is fixed and I go to pick it up and look at the door they have painted dirt into my door so my truck is still there ten days later and now it will be another 3 to 4 days before I get my truck back