Knowledgeable, Honest, & Dependable - GHDREDGE
Our experience with Dan Tobin has been world class. It began with our salesman Jake Williams, and has continued with every visit for service! It's so reassuring to know you're dealing with great people!
Top Reviewed Service Specialists At This Dealership
Assistant Body Shop Manager
Warranty repairs - Lake bum
My extended warranty company was not the easiest to work with, so it took longer to repair than first thought. Austin did the best he could do under the circumstances.
Very nice and friendly staff - nsharrock
This dealership is really nice, I would recommend it other friends if they looking to buy a new or used car. Adam is really nice and friendly. I met him in Hartville, but now he is doing really well in North Canton.
We can do that, We Do that, We Did that!!! - nowempower
We had bought our vehicle just 3 months ago and the entire rear brake system failed. I called on Monday afternoon and spoke with Mark the Service Manager. We spoke of possible towing arrangements and loaner options, which he had none available at the time. He informed me to call the next day to speak with the owner for the loaner authorization.
I called and spoke with Joe Staffilino Sr. who was friendly and promptly made arrangements for me to have things taken care of. We got our vehicle there and left it in Mark's hands at 3:00 p.m. While we waited we were able to speak directly with Joe Sr. about concerns we had had over the sales process that had us so upset over the situation we were currently in. He took the time to explain each detail and exactly whose responsibility it was. He acknowledged that the salesperson should have made us aware so that with that information we could then make our decision in a more educated fashion, even if it meant we would not purchase the vehicle from them. This admittance and information of the process was much appreciated.
Our vehicle was fixed, everyone was courteous, by 5:00 p.m. we were on our way and the service was above and beyond.
Thank you Joe Sr. and all your crew. You can do that, you do that and you did that!!! Keep it up and anyone reading this get to Staffillino to buy a new or used vehicle or get it serviced.
Wonderful - Sharon
Service was great. Danny,Chris and Christina were so helpful . I would recommend Glockner's and I will most likely be a repeat customer but hopefully not anytime soon. Thank you
Love Glockners of Ironton!! - Missytuel24
We always get the best service and care at Glockners-Ironton!! We wouldn't shop anywhere else. Always get the best vehicle for our use.
new car. - Cargirlchevy
Came in for oil change came out with a new car. Have bought four new cars from her always smiling very helpful and trustworthy. Would recommend her to anyone who wants to buy a car. She got me everything I asked for in a car.
Wheel baring - Hlluc
Fixing the problem was fine but customer service is lacking. Why does this dealer has in its extended warrant that you can get loaner car if there is never one to offer. I had a family emergency with no vehicle and rude people on the phone when checking and inquiring about when it would be ready. NOT appreciated!!!!!!!!!!😡
A good experience - fisherman
Every time I go here for service,I am greeted with a smile and courtesy. Every thing is fully explained to me,so there is no suprises.
Service - Walker
I always get world class service at C & O Motors. They are always courteous and friendly and professional. I would recommend them, and I do, to all of my friends and family.
tire repair - RaymondB88
I went to Coughlin's Service Center after the "pro's" at Walmart turned me away. The reason I went there was to have one of my tires repaired. The manager, Doug, who I could tell was very busy, was very courteous and he told me that his crew was closing shop for the evening, but that I could return first thing the next morning and he would see to it that I would get my tire fixed.
So, I arrived the next morning and, just as he said, he worked my car in to the rotation and I had it fixed within a half hour. That was almost a week ago and, so far, my tire has not leaked out any air; so I am very satisfied. It may have cost more than what I would have paid at the Walmart auto center, but all I can say is THANK GOD I didn't let those bozos work on my car over there! My advice is to never take your car to Walmart because you have a MUCH BETTER ALTERNATIVE right across the street at Coughlin's!! Thanks again, Doug!
Excellent Service - Charles 82
Had an issue with my used car I purchased at Coughlin's. Not only did Joey Davis remember me after almost 2 years did he help in the setting up of the service of my car. Then the great service department took over, quickly diagnosing my problem, handling the extended warranty claim and repairing the car to better than new service. I am a life long customer of Coughlin Chevrolet and recommend them to everyone!!
Great service experience - Daryle K.
Bought my Yukon XL Denali from Steve M. in Newark (Great experience as well). It has been service at both Pataskala (horrible experience last time) and Newark (Great experience both times). I will focus this review on Newark.
Brought the vehicle in for one of the included oil changes and to have a couple minor warranty issues looked into. They were able to fix both issues and the oil change in 1/2 a day and they found another issue as well that was covered. I felt that John actually listened to my concerns instead of blowing me off like Pataskala did, which was refreshing, and I think it helped to actually get to the root cause of the issue. I would definitely be back to Newark, even though it is quite a bit more out of the way, but it seems to be worth the drive.
A side note, Pataskala used to service my Buick many times without issue, so it may have been a one time problem there as well.
Great Service Department - Linda@Hardy
I had recall work done on my car. Jame in service made everything so easy for me to drop my car off and get a loaner because I live 2 hours from Hurricane Chevrolet. They have a great service department and I trust their work.
Service Experience - beltman
The engine light came on last week in my 2017 Malibu and although it was late in the afternoon, Kyle Pritchard went the extra mile to assist me in gettng the car in and a loaner waiting for me. I travel and needed the vehicle for sales calls. He took the stress level down for me in this situation. Very good customer service. .
Poor communication skills - lisalib5
The part I needed had to be ordered. Was not called when it came in I had to call .I was told it would be 45 min wait I was there 2 1/2 hrs.
Exceeded My Expectations - revj815
Our 10-y ear-old Chevy developed some problems that could have been quite expensive to fix. I was so very pleased that Jeff Wyler Chevrolet went to bat for us to be included in a recall, and thereby they were able to make the necessary repairs AT NO CHARGE!! When I came to pick up the car the receptionist even went out to the parking lot and drove my car to the door as a convenience. Wow! They really do care at Jeff Wyler Chevrolet.
Went Above and Beyond - Bobbystrax
Bought a second new chec trax and went to have my first service done. Thought theyd have it at least three days. It was ready the next day and had my care already pulled up front ready to go when i got there. Those service girls know their stuff and the mechanic that worked on it was very thourough in explaing to me all he had done name was Banner. A very competent,warm and friendly atmosphere. Ill never buy a car anywhere else
Some of service desk guys are not to my liking - Madashell
originally was helped by a shady weasel in my opinion but other visits I dealt with awesome guys Ed garbay is the best guy ..also I big guy I think his name was Cory not sure but he was the most straight forward no b.s. guy in the shop just honest good dude those two men are why I will return over and over to Northstar.
Poor Service - JJay83
My car has an electrical problem. It shuts down completely and will do it while driving. You lose all power no lights or anything. Took it to Byers and they charged me almost $120 and because the car didn't act up they couldn't do anything. Supposedly they couldn't recreate the problem. So I had to give away my money and took the same car home to wait for it to die on us. I felt with Jake Hacker and Service Manager Mark! I was not pleased with Byers because I feel like since this is a Chevy dealership they should be able to figure this out. I will never be back and I will never buy another Chevy and I will never recommend Byers or Chevy!
Service - RandyFoor
I scheduled an oil change and tire rotation. As always, I was in and out in less than 30 minutes. Great service! Great communication! Always a pleasure having service work performed at Coughlin!
Very pleasant and helpful. - dbsec44
Everyone is always very pleasant and helpful. My only concern with this visit was the fact I waited 3 hours to have a license plate light replaced and have a knocking noise checked. After 2 hours I was told they were finishing my paperwork, but I waited another hour before I was checked out. The knocking noise is now worse than before. Overall though, they are great people to work with. I enjoy the ease of making an appointment and their courteous attitude.
WOW: FANTASTIC! - DT13
Service is always a quick and easy task! Service writers are always pleasant and smile when you enter. Work done quick and correct the first time. excellent dealership to buy/lease your next car and have it serviced when needed!
Good and quick service - gerald ray
Used them repeatedly very good service and good folks. Went in for oil change and tire rotation but used them for service on 4 other vehicles always fair and efficient
Need a dealership that cares this isn't the one - outlaw54
Had my GMC Terrain in the shop 3 times for same problem and even showed them a video of the suv shaking when first starting and all they say is we can't duplicate problem and made my wife feel like she didn't know what was going on and told her no code then no problem even with video. And 2nd time I had it up there it sit in middle of service dept for almost an hour which I took pictures of and then tell me we can't duplicate problem. This dealer is a joke and if you need a dealership don't go here. They don't care once you buy your car.
Service Department is Horrible - Kate
The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and didn't come on again for about 1-2 months later. I stopped my car immediately and had it taken to the dealership. They told me all of my oil had leaked out, there was a hole in my coolant container and a hole in some type of water pump. They "said" they replaced the parts and put all new oil in my car since I had practically none in it. In their words, I wouldn't have been able to drive mile down the road I was that low on oil. About two months later, I get the warning again. I took it to them, and they said my oil was low and that there was a hole in my coolant container. There's no way that's a coincidence. The people in the service department also lied on the invoice. I didn't read his comments until after I left the dealership, but he had written down my low oil light was on. The light never came on. They also didn't write where they put all new oil in my car the last time the warning came on, so they tried saying it was my fault I hadn't had an oil change in 4 months. Since they said I was low a quart of oil the second time, I left and had my dad add a quart of oil in my car. I didn't trust them to do anything to my car at that point once I found out how bad they tried screwing me over. Once my dad added oil, the warning light went off. About three days later, my car broke down. Now they're not going to fix their mistake because them adding all new oil wasn't "recorded" on the paper. I added how much they said I was low, and yes it was the correct oil. So, I did what they were going to do. Besides, I didn't need an oil change yet. If they went by the last time they added all new oil, I would've been under the recommended mileage for an oil change that was listed on a maintenance spreadsheet on chevy's website. I shouldn't have been low on oil at all. But since it wasn't written down on the papers, they said I was "over the mileage." Another dealership put in a claim about this incident to gm and gm referred back to premier's invoice. Since premier didn't put down that I had all new oil in my car, gm denied covering it. I'm never buying a chevy from here again because I can't put up with these clowns at Premier. All Premier does is lie and cover up their mistakes.
Disaster - headache - liars ! - Foreign
Buying a brand new vehicle in Dutch Miller in South Charleston was my biggest mistake I made. Now, I am being punished. Absolutely horrible customer service, a lot of promises but all lies just to make you feel better. When I put a car in the shop ( still having full warranty) they keep my car for a week, put 80 miles on it and burn my gas I had in. Same issue wasn’t fixed 3 difference times I had to bring it in.