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Ms. Andrews was very nice and polite. She went out of her... - Geraniums9326
Ms. Andrews was very nice and polite. She went out of her way to make sure we got everything we wanted. She has a pleasant demeanor . Thank you for making our day a Happy one.
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Sales & Leasing Consultant
Great to deal with James, we felt he was honest and made... - Bw1833
Great to deal with James, we felt he was honest and made it a smooth experience. We will definitely recommend him and the dealership to friends and family.
We had a warranty issue and they were the only mechanics... - CONTACT11
We had a warranty issue and they were the only mechanics that had a big enough bay to fit it in. Professional, and prompt we need more of that
Seamless - in and out, zero hassles. Was able to do... - rsmith
Seamless - in and out, zero hassles. Was able to do almost everything without having to wait at dealership or spend an entire day in the purchasing process.
Service department is always quick and friendly! There is... - Evan
Service department is always quick and friendly! There is a reason this is the only place I will take my car to get work done!
We were in a pickle! On a vacation trip turned into a... - JDJUTZ
We were in a pickle! On a vacation trip turned into a crisis situation. Luckily we contacted the right dealership to help us solve our dilemma. Thanks to George Landis and the Yorke team we were able to continue on our vacation and fulfill our commitment to deliver a horse to Charleston SC!
Everyone was friendly and helpful but not pushy. I... - morufus7
Everyone was friendly and helpful but not pushy. I appreciate the knowledge regarding the vehicles. There was a good selection of different vehicles to choose from.
Front End Alignment - Shooter
Quick service, checked in several minutes early, was out a lot faster then I had anticipated. Went straight home afterword, then later to the VA Clinic and back home. Very few miles driven, but most of the previous "drift" was gone, seemed related to which road I was on. Still want's to drift to the left a touch, have no idea if it is due to the way the state specs are when pouring the concrete or not. Will be in town today for shopping, will double check my air pressure to make sure. At the current price for tires, can't afford to put on more wear than normal..Can remember my late father telling me about camber, cast, and toe in, still can't figure that one out for myself.
I was working with the service and sales departments to... - Btalkington20
I was working with the service and sales departments to get some work done on my Jeep and then trade for a new truck. RV at the service department was excellent to work with and very responsive. The sales team at this location struggled tremendously. I could not get a return phone call, multiple times I was told I would be contacted and was not. When I showed up at the dealership I was told one thing from three different sales people, then later was told the complete opposite. When asked why the dealership changed their mind on transporting a vehicle from the Greenwood Tom O'Brien location to the Carmel dealership (where my Jeep was) I was not given a straight answer. I was only told those trucks are unavailable and “if i wanted one so bad then drive to Greenwood”. The issue with that is he also told me the two service departments would not be able to work together on a fix/trade for my Jeep. After asking a few different ways Jackson from Tom O’Brien Carmel hung up on me and that was the last I heard from anyone at the dealership. I bought a new truck at Ray Skillman a few days after that interaction with Jackson and loved the experience.
Went in looking for a newer car and the process of... - Homer Goray
Went in looking for a newer car and the process of getting it was relatively fast and easy. Everyone was nice and friendly which makes the process go by faster than you would expect.
Myself and my husband were so pleased with their customer... - Allyt123
Myself and my husband were so pleased with their customer service! Dewayne Fillmore got not only 1 sale but 2 from our family because he was so kind & upfront from the get go. Went completely out of his way in all areas. Their whole team was wonderful and kind to us and our family. We will definitely be back when we need an upgrade.
I rarely leave reviews, but I believe my experience needs... - Mysteriousnomad
I rarely leave reviews, but I believe my experience needs to be shared. To sum it up, the three staff members I came across were excellent in their customer service, communication, transparency, and honesty. 5 stars.
After looking for a car for weeks and being misled by other dealerships on the conditions of their vehicles, I contacted Eastgate via telephone. I spoke to a salesman named Jarrod, told him what I was interested in and that I may want to trade a vehicle after it was appraised. Communication was spot on, and he followed up and responded in a very timely manner. I told Jarrod I was coming in, and he said it was fine (this was last minute on my part). Instead of having me twiddle my thumbs when I got there, Jarrod let me know he had an appointment at the time I let him know I would be there, and he set me up with another salesman (Mathew), informing me Mathew would would take care of me. There is a lot that could have gone wrong here, and the communication received was appreciated. Time is money.
I got there at the scheduled time, and informed Mathew of my plan. He wasn't pushy. Some of the information I asked he did not have at that moment, but he said he would get it. I was not lied to by him. I told him I didn't want to purchase a car that day, and was really busy for the next two days, but was interested. Mathew didn't treat me any different. Some salesman may become disinterested, short, not as friendly or accommodating, but Mathew wasn't any of those things. There wasn't a single time over the next few days that he did not pick up when I called (called about 5 times). I did my research on my trade-in value, their vehicle, etc. so I kind of knew what to expect when it came to the numbers. I asked Mathew specific questions about his dealership's practices (do your homework people), and to my surprise, he answered without hesitation. Transparency is key and will earn my business every time. I never got the feeling he was trying to manipulate, con, or evade me or the questions I asked. I even had a pre-purchase inspection done on the used vehicle I purchased at my mechanic's repair shop, and due to my busy work schedule, he DROVE THE CAR and met me at the facility.
Overall, stand up guy. We settled on a price I felt comfortable with, and then it was on to the finance manager's (Wes Baker).
Wes' communication was clear, and when I had certain questions (which happened immediately actually) and asked him to explain a little more, he didn't hesitate to help. Wes mentioned the warranty they offered, and even though I declined it, he WAS NOT PUSHY. This is big. I've ran across so many finance managers who will use different tactics (usually appealing to the customer's ego, fear, envy, and/or greed, then using it against them to increase the sales profit), but he did none of those things and I respect and appreciate him for that. The process went smoothly, he informed me of things I needed to do (once again, A+), and I was on my way.
Lemon - SurfDawg007
Bought used vehicle; low balled on two trade ins. Used jeep had issues at pickup, not fixed since and worsened. Hot head GM. Nice help
Excellent service with JD Gumm. He went above & beyond... - chely2021
Excellent service with JD Gumm. He went above & beyond helping me pick out the best jeep for my needs & wants! He answered all my questions as this was my first time leasing. I absolutely love my new 2021 Grand Cherokee Laredo!
I bought a used 300 from Button, the experience was... - Aaron B.
I bought a used 300 from Button, the experience was easily the best that I have ever had from a dealer. There was some slight damage on rear passenger rim that I hadn't noticed, but the salesmen immediately pointed it out. The car is amazing, and every interaction I have had so far has been professional, quick, and easy. I will be back to purchase any future vehicles from this dealership, and from JC as long as he is there!!
Fantatic staff! - JoshL
Best Experience EVER! Love the vehicle, can’t say enough about the wonderful staff! If you're in the market, go see Ryan Scudder! #youwontbedisappointed
Very open and honest. - molar32
Mr. Dudley was a very jovial man, pleasant to deal with. He has made himself available tho help, even after the sale, me with any questions I may have about my new car.
What a dump - Jughead
This place shouldn't have even made the list. Really disappointed. They didn't have my part. They sent me to another dealer to get it. By the time I got an appointment they had the part back in stock and tried to pressure me to buy it from them. They refused service when I said no. Never again will they get any business from me. Since the late 90's our family have bought at least 12 cars there. Sure lost our business.
Bad experience - jessica.rose
I took my car into be serviced. Was charged for a fix. Went back to get the car, it wasn't fixed. Caught an attitude from them. They couldn't figure out the issue, and I didn't get any money back.
Champion Chrysler Dodge Jeep RAM