Exceptional - Jersanmic
Took the car in for the appointment was taking in immediately and then when they promised it. Called ahead of time and got it right in and received a courtesy vehicle to take me back to work and then pick me up in the car was done
Repair - ameys
Char let me know wat was hoing on the entire time. She even let me test drive w/technician to ensure i would get my car repaired. Thanks Char and Teryn
Service - Tom
Quick reliable service work done on your vehicle when you need it done. Also very informative when you have recall issues or any kind of factory issues needing to be addressed
Great service and salespeople - Boilerhoosier
We have purchased our last four vehicles from this dealership, and also have used the service department on several occasions. Always a pleasant experience. We will definitely be back in the future.
Deceitful - GS2012
Just a bad overall experience from scheduling the appointment, showing up and being told they could not honor the appointment, to work that had to be done twice as it wasn't right the first time, and finally just plain lied about the filter they were using. I brought the car in for a front end alignment, but during the work I was told the cabin air filter needed to be changed. I let the Service Advisor know that I wanted the charcoal air filter and that it was grey, and she agreed that is the filter they used so I approved the new filter. When I got home I found the filter was instead a white hepa filter. I had to take the car back anyway as the front end was worse now than it was before I took it in. Mind you I took it in because I just put new tires on the car, not because it was driving badly. It drove fine until I brought it in. When I challenged the Service Advisor on the charcoal filter, I was given an article stating hepa filters were better than charcoal, but no apology for the lie, no offer to replace it with the filter I wanted. Just "too bad because we know better". At this point I don't care whether they are right or wrong, the fact is it is my car, and if I want a charcoal filter in it, that is what should be in it. I don't like the fact that Lisa just agreed with me so she could move on and then go and put whatever filter they wanted in it. It makes you wonder what other customers are being told vs what is actually being done to the vehicle.