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Matt was great! Told him exactly what I was looking for... - Jayden Thomas
Matt was great! Told him exactly what I was looking for and he went through many options to make sure we found my perfect fit. Matt made the process so easy and quick, ive never experienced service like this before. Would highly recommend Matt to anyone !! He is great at what he does. Sam was great help as well. The whole team is just amazing at what they do.
Top Reviewed Specialists At This Dealership
The dealership was professional and up front about price... - HankA2
The dealership was professional and up front about price of the vehicle. We were able to come to an agreement by communication prior to me even stepping foot within the dealership.
On arrival to dealership, everyone was very friendly and accommodating. On inspection of the vehicle, there is a scratch on the fuel door, and when this was mentioned it was immediately rectified.
There was no pressure and Matt the salesman had pre-prepped everything for a quick transaction.
Was taken of respectfully. Dustin was very pleasant and... - Kellycolleen4
Was taken of respectfully. Dustin was very pleasant and knew what he was dealing with. Took care of the problem in a satisfactory amount of time.
Sales & Leasing Consultant
Everyone is always so nice and friendly. All employees... - Tammymb
Everyone is always so nice and friendly. All employees great you with a smile. Waiting area and restrooms are always kept clean. I do miss the hot fresh cookies though.
Disappointed, feel taken advantage of, Service Specials... - Mike
Disappointed, feel taken advantage of, Service Specials not applied charged double oil change/tire rotation brake inspection & bake job, my fault didn't print specials
Trevor from Kennedy Mazda was such a great help! He was... - RachelC
Trevor from Kennedy Mazda was such a great help! He was very informative about the CX-5 I purchased, which was great because I am new to Mazda. He was patient with my questions and made a point to let me know to reach out if needed anything.
Our experience with Jonny Much was outstanding. My wife... - stuardofra
Our experience with Jonny Much was outstanding. My wife and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and very respectful and very positive person.
35,000 mile maintenance check - LVDongieux
All personnel were very nice and helpful. Everything done on time. Washed and detailed my car when the service work was done (complementary). Glad to have Basney as my
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
GREAT SERVICE (BODY SHOP) - Rodney E.
I got into an accident and had my vehicle was taken to the body shop at Orrin B. Hayes. My insurance company was terrible to deal with, however, the body shop Manager MARY WOODS was excellent and made sure everything was taken care of and my vehicle was repaired timely and properly!!! If it had not been for MARY who knows how long or what would of happen. Hopefully I never have to return to a body shop, but if I do - No other place for me except for Orrin B. Hayes.
New Mazda Manager
Used Car Manager