Love this place! - hhuff
Great people to deal with! Very good prices, and honest service. You will not regret buying a care here. Will definitely be returning for our next vehicle purchase!
Dishonest Salesmanship - JenMommy
This past week on June 20th, my husband and I decided to go drive a 2016 Hyundai Elantra from this Hyundai location. We had spent months researching and were very confidant that we would drive and purchase this vehicle. We had also seen a 2017 Sonata online at this location that we planned to take out, just to make sure we were making the right choice. After looking at the car for a few weeks online, I noticed it came down around 9:30 in the morning. I proceeded to call the dealership at around 10:30 to ask if they still had the vehicle. Shawn Davis, an employee answered my call. I told him the specifics of the car and he proceeded to "check". He assured me that the car was there and that I could come test drive it. He even proceeded to call me at 1:00 to see what time I would be coming to drive the car.
I left work early that day. I went home to get my husband and daughter and proceeded to drive 30 minutes to the dealership. Upon arrival I was told that the car had been sold, just as I thought it was. This is completely unacceptable salesmanship. To repeatedly tell a potential customer that the vehicle they wanted was there just to get them to the lot is a shady way of doing business! I assure you, they did not get mine. It was almost as if they thought if they could get me to the lot, I would still purchase another car. The bottom line is, honestly matters more than anything. If Shawn would had told me the car was sold, I may have still went to drive the 2017 Sonata. Instead, my family and I left immediately, as we will not do business with anyone who is dishonest with us.
At the end of the day, Superior Hyundai in Beavercreek had the same car, with a few less features and we had a wonderful experience with them. We purchased our car from them that same evening and will be going back to them. I would not recommend Joseph Airport Hyundai to anyone!
2016 Sonata Sport - Sonata Sport
2016 Hyundai Sonata Sport 13K miles. Great car at a very good price. Good sales support. Jim Pennington did a great job of meeting my needs.
Service by a bunch of backyard yokels - Upset in Centerville
Genesis G-90 in for first service and to fix a noisy vent fan in the rear of the center console. Told our service rep was "Steve". Steve greeted us with "Hey, Y'all, Howez y'all doin?" He wore a baseball cap and a dirty Colts jersey. While signing us in he told us a story about taking one of these cars out on the highway and "getting it up to 115mph." Told us car would be ready that evening. Nat a word. We called. Call was dropped three times before we got a hold of Steve. He said they had been "busting their butts" trying to figure out how to get the center console apart, and they needed to keep the car another day, They kept the car for three more days. Never called us. We got to talk to someone about every fifth call to them. More excuses about how hard it was to work on this car. When we finally got the car back. The navigation system controls on the console didn't work. Took another visit to get that fixed. Every visit they only talked to me, not my wife --who is the owner. Called us youze guys. AS we left the last time Steve yelled "Thank you. Now y'all come on back" Not bloody likely
Poor Sales Dept Never Provided Smart Key - was2aks
On December 5, 2018 I purchased a certified Genesis from Superior Hyundai Beavercreek with the promise and signed We Owe You that a second smart key would be provided. It has been over two months and multiple emails and phone calls later with no success from Nathan, Trevor, or Gerrod. They claim they mailed to me but have provided no carrier details or tracking information. The service manager also stated he cannot help me. Very very disappointed in Superior Hyundai.
Amazing salesman! - ASTANLEY710
Our salesman went above and beyond! Couldn't have gotten a better salesman to work with. Very personable and truly cared about our needs! Even before leaving the dealership he hooked my car seat up in the new vehicle! Had my newborn with me and made sure we were comfortable & accommodated! The most impressive part was that he stayed with us the entire day during signing and getting our car ready to go. I know they work off commission & he pretty much lost a days work. I even told him he didn't have to stay and he said "yes I do"! He made the experience one of the best I've ever had dealing with a dealership and salesman!