Excellent Experience - Nw313
After a sales representative from another dealer didn’t get back to us, we gave Shuman a try. They had what we wanted, gave us a great price, and made sure we had a pleasant experience. Allen Myers was knowledgeable, responsive, and easy to work with. Thank you!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant / Jeep Guy
Sales & Leasing Consultant
Excellent - Mike G.
I originally showed up looking for a used Compass for my daughter. Bryan McClennen pointed me in the right direction. His non-sales approach was appreciated as he walked me over to used cars and said good luck and if I change my mind and looking for a new car he's happy to assist. His sincere approach worked with me. My daughter ended up with a 2019 Jeep Compass.
New Car - kristavanriper
I have been in several time and John has been the sales person every time. He is great to work with and always gets us in and out.
Helpful & Friendly - a Very Comfortable Experience - DaleW
I want to commend Bob Schonebeck and the staff at Sellers Buick/GMC. My prior vehicle suffered a blown head gasket and it was time to replace the car. Bob and company made leasing a GMC Terrain easy and painless.The pricing was transparent and the car was immaculate, with a full tank of gas. My wife's next vehicle (and mine after this one) will be gotten at Sellers in Farmington Hills.
Internet Sales Consultant
Bruce Robinson - JTC04
Amazing job helping me with every lease I’ve ever owned. I will never go through anyone else. Bruce always does a great job working through all things.
New & Used Vehicle Sales
New & Used Sales
Amazing Customer Service - Andy
I’ve been getting my 2 older Toyota vehicles serviced here for about 4 years since we moved out to Farmington Hills, and thought about purchasing something new for awhile. Well, when a complex situation arose, I’m so grateful the 3 team members I worked with made the purchase of a brand new car such a pleasure.
Don, was my point man for getting a deal done in a timely manner, I didn’t think could get completed without a lot of back and forth negotiations. But I came in and discussed my situation and we had agreed on a proposal within an hour or so!
Don was very busy with other customers, but he always got back with me with important information in a timely manner to meet our delivery date of a new avalaon hybrid.
I’m truly blessed to have had the opportunity to work out a very tricky deal in my eyes but they made the deal go through so smoothly, it truly showed me the professionalism and experience they have in making sure customer satisfaction was their main goal and accomplished.
James the sales manager went above and beyond to get me a very fair trade in value, and Zach the financial services manager was very supportive in getting all the details completed and to my surprise without any “catches” along the way.
Truly wish this dealership continued success in the future! Without a doubt the best experience I’ve had buying a new car!
Thanks again Don, Zach, James, and the whole team at Suburban Toyota of Farmington
Look forward to working with you guys again.
Sales Consultant New/Used
BMW Rochester: Ilya - Kgiordano
Every time I need service Ilya is my go to guy. Not only does he provide excellent service but he goes above and beyond. I never have to call asking for an update or have to worry about what’s going on. Ilya always communicates and is on top of any issue. He also has worked with a 3rd party on my behalf and I didn’t have to repeat a single thing to the 3rd party. I won’t have anyone else handle my service needs. Thank you for all of your help. I appreciate the piece of mind you give.
Awesome Experience if you looking for a car go see Larry - Cv@013184
Very good person and my experience was good I would refer anyone to Larry get you great deals I will be back to see Larry when it’s time to get another car Go see Larry Moore if you looking to get a new car
New & Pre Owned Sales Consultant
New & Pre-Owned Sales & Leasing
New & Pre Owned Sales & Leasing
A Great Sales Person - Michelle
I had looked at the xt5 at 2 other dealers. Salesperson Michelle Sladovich at Les Stanford was the best I recommend her. She was wonderful to deal with and the reason I am driving a Cadillac today.
Sales & Leasing Professional-Cadillac/Chevrolet
Internet Sales Manager
Sales & Leasing Consultant-Cadillac
Best dealer experience - Jdglot
My wife and I have purchased vehicle from other dealerships with horrible experiences. We found ourselves in need of a vehicle due to my wifes car braking down, we went to Michael Bates to look at their used cars and met with Nate. Nate was extremely helpful and not pushy at all. We told him what we where looking for and he directed us right to it with out trying to sell us something we didnt want. We ended up purchasing a 2017 Traverse and got a great deal. They did everything they could to get the price where we needed it to be and even filled up the gas tank! We will definitely be return customs to Michael Bates Chevrolet and will recommend everyone to go see Nate Ward. Cant forget the awesome finance guy Ezra George, very easy to work with and made sure to explain everything in detail before we signed anything! Thanks Nate and Ezra for making our purchase an easy and stress free one.
Sales & Leasing Specialist
Great Customer Service!! - KMHall
I leased a 2019 Ford Fusion from Victor Rodopolous and couldn’t have asked for a better salesperson. He was polite, knowledgeable, and efficient. We came in that morning and were able to pick the car up that evening and he had everything in order and ready to go. I would highly recommend Victor and Pat Milliken Ford Dealership.
New and Used Vehicle Sales
first class service from Max - MB#4
Max Mills took great care of me, understood and listened to my interests, and then found the perfect CPO car! Excellent follow up as well.
Great service - T.T
Brian promised and delivered. He gave us exceptional service & a great deal. We couldn’t be happier. I hate car shopping but this was a positive experience.
Nissan Brand Specialist
Satisfied Customer - sharonfrancine
Took care in for oil change and tire rotation. Service was performed in a timely manner. The tech was very friendly. Enjoyed the coffee and donuts that were provided to all customers!
New/Used Sales Consultant
Shawn is service is great. Only place I'll go for service - Emmies cruise
Shawn in SVS is great. Honored my expired coupon because it was the 1st chance to get here. He didn't have to do that by any means. Very grateful customer.
Customer Care Specialist
This is who you want to get your car from! - chipjbmo
Alex went out of his way to help us find the right car for our needs, budget, and timeline. He took time to go over the features of each car and match our needs to the right ones. He made himself available to communicate with us when we were not at the dealership. He made sure we would be able to get the car that we wanted. And he had everything prepared for us, so that our leasing process and pick up was efficient and enjoyable. We highly recommend going to see Alex! He will do whatever he can to help you, and he won’t let you down. He is knowledgeable and very willing to work with you. We took his advice, listened to his recommendations, and are excited about our new car! We are very thankful for the opportunity to work with Alex as we appreciate all that he did and continues to do for us, and we hope to work with him again in the future.
Mazda Brand Experience Specialist
Mazda Brand Specialist
Easiest Experience Ever - email@example.com
I was seriously dreading the thought of getting a new car but Katie, Dominic, and Vincent made the process so easy. I was in and out in less than 3 hours. I love my car. I can’t say Thank You enough.
Sales & Leasing Consultant
Jason Vela Sellers Subaru - JoAnn
Great experience purchasing our Outback Subaru. Jason Vela is awesome in helping us. Also the staff was very friendly. First time purchasing a Subaru. We would go back. All around great customer service.
Exemplary Service, Extraordinary People, Exceptional Product - JerryC
Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several different Toyota vehicles. Her communication skills with customers is excellent; she greets me by name, always inquires about how my day is going, asks what concerns I have about my vehicle, inquires if there are any other questions, then reviews the reported problems with me. I feel listened to, respected, and valued as a customer. She invites me to enjoy coffee and relax if I'm waiting, keeps in touch with me about the progress of work, and lets me know my vehicle is ready. I try to remember to ask if I can get my car washed but she has already taken care of that.. My automotive needs have changed over time and Suburban Toyota not only exceeds them but anticipates my questions. My shopping for Sales and Service is simple now: I identify the New Car Salesperson I want to work with, ask for Mary Ann as my Service Adviser, then ask for their recommendations. I trust them enough to identify a car, suggest options, and recommend the color! Yes, they'r that good!! MESSAGE TO TOYOTA CORPORATE AND SUBURBAN TOYOTA UPPER MANAGEMENT-Your staff mean more to me than my vehicles. I can always get another/other cars, but I can't easily find outstanding people!
Awesome Service - khunger
The team at auto palace is absolutely amazing! Very friendly and not pushy at all. The whole experience went flawlessly and quickly was in and out in an hour!
Professional - Eugen2013
Perfect answer to all questions, friendly and professional. Walked in got everything I wanted, walked out happy with the car I wanted. Thanks Nathan Reese.
New Car Sales Consultant
Parts department - great job! - Nitro boy 2009
Parts Department manager Tom stepped up when an expensive, non-returnable part that I ordered for my vintage Dodge Nitro did not work out. The part was ordered correctly, and everything looked great on paper. But it was somehow not the correct part for my vehicle. Tom discovered root cause of the problem, dealt with the supplier for me, and quickly arranged an exchange for the right part. This could have been an ugly situation, but Tom handled it with grace and professionalism. He went the extra mile, and that is rare nowadays. Thanks Tom!
New Car Sales/Leasing Professional
New Car Sales/Leasing Professional - RAM Specialist/Fleet Sales
Excellent experience from start to finish. - JanieP
We were very pleased with Patrick and the Farmington Hills Audi dealership. Patrick was very knowledgeable and helpful. He was patient and didn’t rush us while we were making our decision . Everyone we dealt with was very friendly, efficient, and timely. Patrick went the extra mile by deleivering our Catt to us the next day. We were very happy to get one of the first Q 8’s when they were just out. We would highly recommend Patrick and the dealership for a very positive car buying experience.
Certified Audi Brand Specialist
Oil change - Terry S
It was quicker than estimated, which is always great. The service rep was really friendly and helpful. The sales rep who worked with me on the lease even took time to discuss the status of everything with me.
Great Experience! - Chrissy
First off let me tell everyone anything is possible because she is going to make it happen! Bay made sure I got into a vehicle and worked extremely hard to get me approved! I appreciate her more than words can explain! Oustanding personality and easy to communicate with it. Come see her and you won’t regret it! Best experience I’ve ever had and she is the only one I will forever shop with!
Customer for life! - Denise McMaken
Jimmy Haddad is by far the most knowledgeable car salesman I have ever had the pleasure of dealing with. He took his time to find the exact car I wanted and helped me make sure it was at a price I could afford. I will 100% be back when my lease is up. Thanks Jimmy! You're the best!
Effortless & handsoff results - Gremelp4374
My experience w/ Bill Messina was second to none. His go getter attitude & all hands on deck drive made my purchase almost take care of itself. His attention to my personal needs & timeframe to complete made me feel like I was working w/ an old friend & lifelong salesman
Good experience - Cindys new car
I walked on skeptical about being approved but walked out with keys to a brand new (used) car. Really appreciate the patience and understanding i received.
Good Guy with lots of product knowledge and enthusiasm! - Reggie60
Jacin Lohman was a pleasure to work with in the purchasing process of a new Jeep. His understanding of the product and follow up during the build cycle, delivery of the vehicle and afterwards has been excellent.
New Car Sales Representative
Pre-Owned Sales Representative
New Car Sales, Commercial Manager
Great Experiance dealing with Suburban Volvo & Tiffany Pope - RToldt
We recently purchased a 2019 Volvo XC90 from Suburban Volvo. Our salesperson, Tiffany Pope, was excellent to work with. We live in Wisconsin and worked with Tiffany over the phone and emails. She was very timely with responses to our questions or concerns since we could not actually see the car. When we arrived to pick up the car, it was everything we expected. She was very knowledgeable and thorough in the walk thru of the features of the car. She then directed us to Nicholas in financing who was great also to work with. He was very thorough with the review of the purchase agreement documents. He definitely made going through the paperwork and the purchase very painless!! I would definitely purchase another vehicle from Tiffany and Nicholas and would highly recommend to anyone looking to purchase a car. Thank you again Tiffany for all your help and making this long distance purchase a great experience.
Pre-Owned Sales Consultant
Royal Oak Ford
Suburban Toyota of Farmington Hills
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Financial Services Manager
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