Getting The Job Done - CatherineCaddy
I worked with one dealership trying to get the vehicle of my choosing with no success for more than 10 weeks. It took Mr. Sowell only one week to get me that exact same vehicle with the same color and specifications. I think he got the job done in record time. He located the vehicle and didn’t try to force me into taking what was in stock at his dealership.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional-Cadillac/Chevrolet
Sales & Leasing Consultant-Cadillac
Internet Sales Manager
Wondeful experoence, not a glich - Labrak
I keep returning to Suburban Cadillac, have purchased several cars from them.
Obviously, I am more then happy with the way I have been treated !
Used Sales Consultant
Service - QueenT
I absolutely love the entire staff at Crestview. They treat me like I'm a part of the family. Thank you so much for everything.
prestige and their presentation plus customer services - Henry1588
I walk through the door at prestige everything was very neat and clean but the icing on the cake was how involved and knowledgeable of all of my desired vehicles Monica Patrick made sure I was comfortable and I got all of my questions answered she was the perfect example of great customer service experience. I came back 5 times because of this sales lady I felt confident in her to stick with her.
Purchasing a used Cadillac without the hassle - Dennis
I walked into Suburban Cadillac of Plymouth and was greeted by Barb Basinski, She made you feel like you have known her for years. She made arrangements for test drive and inspection prior to my purchase. Purchasing could not have been made no easier, Thank you Barb and Scott Estes (Financial Services Director). I will be back!
Lied About Service Car Needed - caddylmr
Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we were getting battery at auto zone much cheaper, paid our diagnostic fee and picked the car up. On the way to auto zone, by chance, we called Serra Cadillac in Washington Twp, asked their price, $220. Well decided to bring there, come to find out it was a warranty item and we didn't need to pay anything--further more, they checked the battery and it was good. So Friendly lied about the battery, didn't acknowledge the warranty. Serra did find out there was a bad block and replaced---under warranty. What would have happened if we let Friendly change the battery, we would have never known the real issue with the car. Friendly also told use we needed new plugs and a few other things because of misfiring--cost close to $1,000, btw the car has just under 30,000 miles--no car needs new plugs at 30,000. They are terrible. Buyer beware--if they cannot earn their money honestly, then shut down the service shop. We went back and asked for refund of our diagnostic, had to fight with them, they made us prove the battery was good and insisted on testing again on their machine--we finally agreed but in our plain sight. Battery tested good, --then he said sometime it will test bad then good---then why did we have to have another test to prove it to you??? Grudgingly, they gave us a refund. BTW, never a sorry for our troubles and the day and 1/2 we wasted our time with.
Made me feel special - Expect more from a dealer
Stopped in here a couple years back. Even though I selected a car from a different dealer I fondly remember how well this sales team talked with me and showed me their vehicles. They were not high pressure, understanding my concerns, while making me feel important. I plan to visit again!
2 failed engines and numerous Electrical issues on lease - Sickofit
This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.
Les Stanford Chevrolet Cadillac