Tahoe A/C System Condenser Replacement - ibsellin
While I appreciate that this repair was covered under an extended warranty, I was not happy when I picked up my truck and found greasy hand prints/foot prints on the front bumper, hood, driver side door panel, steering wheel and center console. Did not expect to have to de-grease my vehicle after picking it up at the dealer!
Top Reviewed Service Specialists At This Dealership
Pre Owned Sales Associate
Body Shop Manager
Very good - bigred
I am always treated very well by all at this dealership. I like the fact that they also wash my car.Also, the wait time is not long.
Saturn Safety! - vincmich
I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious safety issues were found. He assisted in prioritizing the essential repairs. Dan helped with pricing to make those repairs doable. I can't thank them enough for their patience.
Quick routine maintenance - Shebal
In and out quickly for routine oil change and tire rotatation, with a car wash! Professional staff, comfortable customer lounge. I have taken my vehicles here for several years now!
People couldn't have been any more courteous and helpful - venti
Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints.
Awesome Customer Service and Extremely Friendly! - SS_Chris
Steve’s European treated me with the greatest amount of respect and honesty. From the moment they answered my phone call to set up the appointment I knew they would be earning my business. Not only is my vehicle domestic but it has aftermarket parts that can make it quite difficult to work on. JD was my service advisor and he assured me that this would not be an issue. I was greeted promptly upon arrival and JD had me all checked in and ready to head out in just a few minutes. They had everything taken care of quickly and with expert care. They even went above and beyond to take pictures to show me what modifications they had made before and after. I will definitely be using their services in the future. Thank you all!
Engine Fire Recall - Bon0309
First off, let me say every employee I dealt with was very professional. When I left the dealership and drove for a while, my car would sputter and die. Before I took the car in, my car ran fine. Now I have to take it in for something Art Moran did.
Great Service - Ajit
I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a new vehicle. Most of the time I have dealt with Marc in service. He is really great, serves you with a smile and he has always guided me with right advice. Service has always been great and he serves with pride and integrity that is hard to find nowadays.
LOVE LOVE LOVE this Dealership - Kim with Black/Camouflage Truck
I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.
My experience with Ed Rinke is horrible everytime . - sanders50
I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done.
A Year Long Nightmare - ABiers
My year long experience with the Body Shop and Service Department at Todd Wenzel has been an absolute nightmare, to say the least. I went to Todd Wenzel after I was rear ended in July of 2017 based on a friends recommendation. Their body shop took 3 months to "fix" my car and when I initially got the car back it was apparent that they did more damage than was originally there. Their Body Shop manager at the time, Rick, was absolutely useless and refused to fix any of the damage that his repair team had caused. My back seat was broken after they had removed it, there was a huge gash in the hard plastic of my steering wheel, and they had scratched my rear window and tried to tell me that it was from my snow scraper..? These are just a few examples. The interior paneling in my back seat just fell out today and I realized that it was only held up with some thick type of adhesive. That seems to be a low standard for "Certified Service Experts". I have also been waiting for a call from Todd, the service manager, because he was supposed to be ordering me the hooks for my truck that they took out and never put back in.
I have fought with Todd Wenzel for so long and it is so exhausting. All I ever asked of them was to fix my car the right way. This has been an awful experience and all I can do at this point is warn people about this dealership. Under no circumstance would I ever have anything repaired there.
This ongoing ordeal with Todd Wenzel Buick GMC of Westland has been far worse than the actual car accident itself.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.