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Austin Gazetti is a true professional and a very patient.... - curtlangdon
Austin Gazetti is a true professional and a very patient. He made my experience with Bowman Chevrolet outstanding and has earned my continued support. I will recommend him to any friend or family member looking to lease or purchase a new vehicle. Justin is someone you will appreciate walking you through the process. He takes the time to listen and answer any of your questions without feeling pressured. That is what made me choose to buy a new vehicle from him and will recommend Austin and Bowman Chevrolet to anyone in the market.
Curt ( A converted JEEP supporter)
Top Reviewed Specialists At This Dealership
Dominic was very sincere, helpful and friendly. He made... - Cristal
Dominic was very sincere, helpful and friendly. He made my entire buying experience quick and easy. Great customer service, I would highly recommend this dealership.
Sales & Leasing Consultant
Sales and Leasing Consultant
My 2007 Corvette had a service letter out by GM on a fuel... - DizzyFuzzy
My 2007 Corvette had a service letter out by GM on a fuel vapor smell issue,took it to Dealer where I bought the car new
Jason checked the car over and my Corvette was OK.
Very knowledgeable service rep
New Car Sales
New Vehicle Sales
Damon made it So easy and fun to get a new car!... - mmustion
Damon made it So easy and fun to get a new car! Everything went smoothly and we were treated like family at Joe Lunghamer Chevrolet!
I recently purchased a pre owned car from them and was... - Bhughey230
I recently purchased a pre owned car from them and was completely satisfied with my experience. Steven Wilks my Salesman was knowledgeable and professional and followed through even after the sale was done.
It's been a long time since I had what I would call... - billyjoe1749
It's been a long time since I had what I would call perfect experience at a car dealership. Danny and Francis did an excellent and professional job representing Feldman Chevrolet when it comes to great service.
Quick service. It was Easy to make an appointment online.... - GinaL
Quick service. It was Easy to make an appointment online. Friendly associates. Nice waiting room. Excellent customer service and clear explanation of services performed and needed.
Cory and Corace at Les Stanford Chevrolet made the buying... - marlomaurer343
Cory and Corace at Les Stanford Chevrolet made the buying process seamless. We were updated daily. Professional and informative. Cain delivered our Charger with caring and kindness.
Phil P., sales consultant, most helpful. Excellent deal... - Fritz
Phil P., sales consultant, most helpful. Excellent deal and service at this difficult time! I am a repeat customer and travel extra miles to Bill Fox Chevrolet. Believe me it’s worth it!
Getting new tires can be challenging, so I called MIKE... - RICHARD
Getting new tires can be challenging, so I called MIKE SAVOIE, service, made it a pleasant and rewarding for me. Thanks to all the service people at AT SAVOIE CHEVROLET.
Robin Pasternacki was so informative and easy to work... - MBrown
Robin Pasternacki was so informative and easy to work with in purchasing our Tahoe! She gave all the details without the stressful pushiness.
Top notch sales and service - LHall
Excellent service every single time I walk through the doors! Got an amazing deal on a 2019 Traverse. A+ repair after my Traverse was hit, got it back better than new, you can't tell it was ever in an accident and it was shiny clean. 100% would recommend to everyone I know!
Very disappointed. Three different lease attempts over... - Msvagts
Very disappointed. Three different lease attempts over the year and was treated like an inconvenience. Poor customer service. Won’t bother coming back. Lost a GM family
I would give negative stars if I could. This would have... - Kaywojt
I would give negative stars if I could. This would have been our 4th car with Rinke. We will never be back. We were leasing a Buick Envision as a replacement for our current lease we’d had for three years. The purchase decision seemed to go well. Price was inline with others. Our salesperson said he could get a hitch added and he would personally remove the crossbars from our current car and put on new car. We waited more than a week for the hitch. We arrived at the scheduled pick up time to an unprepared salesperson and filthy car inside and out. After waiting more than an hour, my husband approached the female sales manager To get assistance with the situation. Salesperson was complaining about customer service help and seemed unable to handle. Sales manager immediately tried to throw gift cards at us. We merely wanted a new car that looked new and to be on our way. We are high risk for Covid and needed to feel the car was safe. We agreed to come back the next day. When we returned the car was still filthy but this time the hood was filled with scratches. The manager wanted us to wait until who know when for them to send to their collision shop. This was Friday. On Monday, we got a call inquiring if we still wanted the car as they would send to shop. But we had walked into the Honda Dealership that previous Friday and drove out with a beautiful CRV with roof crossbars & hitch added an hour later. Just an amazing difference in service, car quality and professionalism. I don’t think we’ll ever by a GM product again but are certain we will never return to Rinke!
Excellent customer service and car service. The car was... - DJ
Excellent customer service and car service. The car was back to me in a timely manner. Owen was kind, friendly, and helpful. The waiting was very clean.
My experience at James Martin chevrolet - Bbbloxston1
I went to James Martin Chevrolet and purchased a 2015 Chevy impala and they said that the car was certified and cleaned and inspected but come to find out that the car had been in a accident I was having problems from the start. Day one passenger headlight wasn’t working it was on a Friday so I couldn’t go the next day to inquire about it . So Monday I too the car in to have it fixed. Took them a week to fix. And before I took delivery of the veichle I ask the salesman to replace the two front tires . Guess what they did they rotated the to the back and sent me on my way to no avail I had to return the next week because I went to have a brake light and tail replaced now I getting pissed off when the radio and navigation blinked out so now no music no nothing so now a red flag crossed my mind . So I take to another dealership to see what can be done about trading the car in . And another dealer said that they couldn’t touch it when the ran the car fax on because it had been in a accident and the car had collateral damage on the fron end . I they totally forgot to mention that not including that the car was hit in the back also. So I look at it like this if honesty don’t play a rol” in this what does. So I’m stuck with this car now not to mention once again back to the dealer because there’s water in the trunk. Once I remove the carpet there is all kind of trash sirenges and other junk in the car . I took it to them and they told me that they wouldn’t do anything they didn’t even try to put me in another car I just bought the car Dec. 20th 2019 ever week since I had that car I had to go to the dealer about that car. So be fooled by the sales department . They will do whatever it takes to mess over you. So make sur you ck the car out tooth and nail before you sign on the dotted line. .Ill never go back ther again
They are polite, clean and professional. I don't give... - John Abbott
They are polite, clean and professional. I don't give many reviews but am willing to speak up about Hamilton Chevrolet. I have my car being serviced with them right now.
We bought a 11,000 mile car from Moran. Within 100 miles... - Dale Z
We bought a 11,000 mile car from Moran. Within 100 miles the tires started to go flat and are so dry rotted they split. This is clearly a safety issue that they ignored and declined to make right. Service told me it had a nail on the phone but told me the tire split open when I picked it up.
They said these tires are safe to drive on but refused to put that in writing.
The don’t care about you or your safety only the money.
Kelly the very rude sales manager offered to split the cost after I raised xxxx. I will not split the cost. This should have never left the lot in this condition.
The service manager went down to me paying $100 and refused to just take care of their mistake like a man. How sickening are these people.
Get your car inspected by a outside shop as they do not properly service them.
They think it’s all about the money. I declined to even pay the $100 and will do my own tires.
I have been a life long GM product buyer and bought 8-10 new Gm vehicles.
I will never buy from a Gm store again nor will I service there.
A dreadful and disappointing service... - thammons08
A dreadful and disappointing service experience
-Abyssal follow up and communication
-Promises not kept
-Questionable Honesty, (they tried to charge me diagnostic labor because Ally wouldn’t pay it due to lack of support)
Details of the timeline:
October 30th – I bring my 2014 Chevrolet SS into the dealer for 1.)Coolant flush 2.)Keyfob concern 3.)Static over radio when defroster is on. My advisor was Max, who was very pleasant to talk to when I could get ahold of him
Update later that day, he requests my Ally contract information (Extended Warranty), he also indicates that the Tech found that the Module had a loose ground which caused it to short out and that 1 key fob was bad, the other simply needed a battery.
November 2nd – Max texts and lets me know that parts are on the way, he also let me know that Ally covered the module and the bad key fob, but that Ally will not cover diagnostic charges. I acknowledge, but decide to investigate. Why won’t they cover the diagnostic time?
I call Ally Customer support – Specifically for details on my contract, are diagnostic charges covered? The rep responds with “Ally covers any reasonable and supported diagnostic time claimed.” So I inquire further, what did the dealer request? “They submitted for 1 key fob .4 diagnostic time and .4 to replace the fob, as well as 3.0 hours diagnostic time to determine the antenna(amplifier) module was bad and .8 hours to replace, we declined the 3.0 hours as it was excessive vs what they submitted to us.” Oh so they’re trying to pass the buck.
November 3rd – Still waiting on parts
November 4th - Still waiting on parts
November 6th – No parts yet, Module showed up but the parts dept or tech ordered the On-star module, not the antenna module. Mind you this is prefaced my Max with “You going to give me an earful but…” I didn’t, mistakes happen whatever.
November 12th – Still waiting on correct module.
November 13th – No module yet, Max assures me this will be “rectified on my end”
November 19th – I call twice, Max is not available
November 20th – I call to follow up, again. Max picks up and indicates that the back glass is the root cause of the issue, asks me who replaced the back glass. I obtained this care used in July 2020, it came like that. He said he’ll see if he can get ally to cover it. He said he’ll call Ally right then and get back with me before close of business that day, and that since this is taking so long I’ll be given my car back no charge.
No communication until-
December 9th – I text, ask if there’s any update. No response. I call that evening, I am told by a Young Lady that Max no longer works in the service lane (no surprised, was I ever going to get called then???). She lets me know that she has to talk to the service manager and that I can expect a call back shortly.
I get a Call from Darrin the Shop Foreman. Get him up to speed and he indicates that the back glass was back feeding into the amplifier module (but I thought it had a loose ground??), since it’s an aftermarket back glass ally won’t cover it. He indicates that Moran Chevrolet might buy in, I find that highly doubtful. Why would they care?
I request him to get a price quote on an aftermarket back glass and the OEM one. He confirms and lets me know he’ll have a quote by the next day.
Texts me back, lets me know that OEM is the best way to go and the best he can do is $505.38 installed, markets down from $683.87. I call and get a quote from Safelite. They can do the same OEM part installed for $465.00, $495 if they do it on-site at my house.
December 10th, I indicate to Darrin I would just like my car back at this point, I miss the rumble of my V8 and am sick of friends teasing me on how long I’ve been without a car I’m paying for. Darrin says okay then asks if I can wait until 12/14 since the tech working on it is out on medical. I politely insist that I have my car back asap.
He texts me that evening and lets me know my car is ready for pick up. I head to cashier to get the paper work, bill comes to $188.99. Slightly miffed since I was told I wouldn’t pay anything, I agree and review. There is the hour charged out for diagnostic time that Ally refused to cover, I asked for it to be removed it is. Bill is now $140.98. I pay and rush out because I was so frustrated.
December 11th – I review the paper work, I see a cover charged on the coolant flush line, I investigate. It’s a plastic molding cover for a Silverado. But I have a SS why is this on there.
I look over the car, a tech tool is left in my trunk, battery panel still laying down removed, positive terminal under the hood never had the cover replaced and a new scuff on the passenger side trim.
I decide to go to the dealer and speak to the service manager and return the tool. I’m greeted in the lane and explain the situation to a gentleman and ask for the service manager. Service Manager (I think) Tom come up and I explain the tool and mischarge, before I can carry on the conversation, he turns to the cashier and asks her to refund, then quickly run off, no explanation, no apology. I was an inconvenience they just wanted to go away at this point. The $21.99 was refunded
Serra Chevrolet of Southfield
Customer Care Specialist
Joe Lunghamer Chevrolet