Difficult diagnosis and repair of 2000 Corvette electrical i - Debra
Service advisor very knowledgeable and professional. Felt he was looking out for me and kept me updated as to the status of the car. Electrical issue was hard to diagnose and felt the car was in good hands with the mechanic and service advisor. They were able to fix the problem for me. Highly recommend both of them. Even had to look to eBay for the part as no longer manufactured. Went above and beyond.
Top Reviewed Service Specialists At This Dealership
Service is the best - Autumnoaks
Jason is the best service representative at Buff Whelan. He is very detailed and courteous. Jason always calls with the status of a repair and he follows up to see how the vehicle is performing after the repair.
2017 Colorado - DLF
Duane was knowledgeable, friendly, and kind. He kept me informed throughout the time my truck was in service. I appreciated the fact that he treated me with respect and I'm happy to work with him in the future.
For all the good people at Bowman Chevrolet . - Halldoug5675
Dom and the rest of the guys that took time to get me a Chevrolet Silverado a very nice truck also the hard work from Dom for taking his time back and fourth across the street doing all the right things for me to purchase a vehicle.I personally would recommend anyone to buy or lease from you .
Joe Lunghammer Is The Best! - Lyoness723
I bought my 2012 Chevy Impala brand new from their dealership and I’ve had nothing but great experiences with them. They always take care of my car. So if I could give them 10 stars I would.
Check up of the car for a trip from Michigan to Texas - WhiteGhost
Keith and his team did a excellent job checking my car
No car problems so far and I am in Texas. The kind of service I get from Keith and his coworkers is the reason I come to Feldman of Novi. Even though I live in Royal Oak closer to another. Chevy dealership
Went in for simple oil change - Amyd
GREAT SERVICE! I never expected to get such awesome service at a dealership! I went in for an oil change (no appointment necessary I might add!) and they found a leak by the transmission. I was offered a loaner while they looked at the car and that whole process took like 5 minutes. So easy. The next day i got a call that my car was done so I went to pick it up. Turns out it was the oil pan seal leaking and since it was a default in manufacturing he had GM pay for the service! So so awesome. Best experience I have ever had with car servicing in general.
Excellent service - Customer
Excellent experience, made the service appointment online. At the dealership, in and out within 30 minutes with oil change, tires rotated and a wash too.
Service Recommendation - Wgator
Why is automobile service such a pleasure?
GO to Feldman Chevrolet of Highland, always professional, helpful, courteous on every visit.
Highly recommended. Plus the popcorn is free.
Awesome Customer Service and Extremely Friendly! - SS_Chris
Steve’s European treated me with the greatest amount of respect and honesty. From the moment they answered my phone call to set up the appointment I knew they would be earning my business. Not only is my vehicle domestic but it has aftermarket parts that can make it quite difficult to work on. JD was my service advisor and he assured me that this would not be an issue. I was greeted promptly upon arrival and JD had me all checked in and ready to head out in just a few minutes. They had everything taken care of quickly and with expert care. They even went above and beyond to take pictures to show me what modifications they had made before and after. I will definitely be using their services in the future. Thank you all!
As dishonest as they come - Sally Hoskins
From the beginning, Matthews-Hargreaves acted with dishonesty. We took our car in for a repair and the verbal estimate was $2500. The service guy, Tom Kaiser, said he was going to reach out to GM because they hadn't been diagnosing the root cause, they had only been fixing the symptoms...Because we had this SAME repair less than two years prior, we asked for our records. I was told they were given to us when they weren't and then the person that told me that blocked my email. It took a ridiculous number of phone calls and emails to get the records and when we did receive them, there were only three. I asked for the rest and we were told that they were purged from their system. When I explained that they weren't in compliance with the law if these records were indeed purged, suddenly they were able to give me the rest of the records.
I compared the repair records to the reports on Carfax and they didn't match. Two were incorrect and one was missing completely. When I asked about it, I was told, by Matthews-Hargreaves, that the dealership isn't responsible for the accuracy of what is reported to Carfax. In addition, I was told that GM was providing the information, so it was their error. It bothered me, because I paid $2500 for a major repair that was listed as "checked system" on the Carfax report. So...did I pay for a repair that didn't happen? It seems so, since they wanted me to pay for that same repair again!
Next, I wanted my estimate in writing. It took over a week from the verbal estimate, to get a complete written estimate from the service manager, Rob Morris. During that week, I was given a partial estimate with two dollar amounts for the repairs, but nothing broke down labor or the cost of the parts. Getting that information took several more days. Once I had the full estimate, I was verifying the parts online and discovered an incorrect part number. When the correct part number was finally given to me, it was at a markup of over 620% of what I could buy it for online.
In addition, when I received the written estimate, it was given to me and I was told that if I wanted to complete the repair, I was required to give my driver's license number, the last 4 digits of my social security number and pay in advance for the parts. If I didn't want to move forward, which they highly recommended I go elsewhere, I needed to have my car off the premises by the end of the following business day or it would be removed.
I was outraged at this. I contacted the EM, Lisa Austin. She pretended to be interested in working with us to resolve this issue, but it seemed her main motive was to sell us a car. When we met in person to discuss my concerns with the service department, her first question after the hellos and how are yous was to ask if I liked my car and if I was interested in something new. I explained then that I liked my car, wanted to keep it and wouldn't be going through this if I wanted a new car. At this meeting, the GM, Walt Tutak, acted as if he never heard of me, even though I emailed him multiple times.
The point of this meeting was to discuss these issues. My car was supposed to have been repaired in June of 2016 - we paid $2500 for it. The following summer (September 2017), we had the same symptoms and this time Matthews-Hargreaves "cleaned" the injectors for $200. Then, six months later, the injectors along with the catalytic convertor needed to be replaced again!!! They blamed GM for the injector problems. It was a faulty design by GM, according to Matthews_Hargreaves. During this meeting, it was acknowledged that the bad injectors could cause a problem for the catalytic convertors...coincidentally, after Matthews-Hargreaves replacing my injectors and then claiming to "clean" them, my catalytic converter also went bad.
We allowed them to look at my car again for a thorough diagnosis (even though I thought that was why we brought it in to begin with). They had my car for a week. They said the original estimate still stood, along with a list of all of the other problems. We wanted to discuss this further so we agreed to meet the following week. Lisa Austin decided not to come to that meeting and Walt met us with a new car salesman trying to sell us a car.
I explained that we never said we were buying a car, that we said we were coming to discuss our options. Walt acted surprised (even though he was on the call, he said he didn't remember talking to us) and took us to his office. He admitted that the cleaning of the injectors for $200 shouldn't have happened and agreed to refund that, but couldn't agree to refund the original $2500 repair that was listed on Carfax as "checked system" He did say he would look for some service reports regarding the engine and get back to us. When he did, there was, of course, nothing that they could do (or would do).
While they had my car, I used their estimate to contact their parts department to request pricing on the parts listed on the estimate. Would you believe that I could walk in off of the street and pay LESS than what the service guy wanted to charge me? How? Why? I asked Lisa and her excuse that it was GMs "pricing matrix" - it was GM's fault that Matthews-Hargreaves wanted to charge me $204 for the same part that I could buy for them for $79. IT WAS GM'S FAULT THAT THEY WERE CHARGING TWO DIFFERENT PRICES.
Even after all of this, my husband agreed to come in and talk to them about a new vehicle. Walt and Lisa set him up with their BEST guy. Their best guy wanted to trade in our car, keep all of the money and still charge us more on payments than any other dealership in town. That was their idea of helping us out. He didn't ask about incentives, look for incentives, he just gave us a price that required more than 3X the advertised price down and more money in payments. No thank you.
Lisa decided that because I kept asking questions that they wouldn't answer that I the customer that will never be happy and she said she quit responding to me because we I would never be happy no matter what she did for me. She said we came to several agreements and I kept turning them around. I asked what agreement I ever made and she couldn't answer.
I went to another dealership and I explained the high pricing that we were getting from Matthews-Hargreaves and he said that it looked like they must have increased the MSRP on the vehicle in order for the monthly payments to be what they were, with a down payment as much as they were taking.
So...not only did the service department try to raise the prices on us, so did the sales department.
In addition, they blocked me from posting to their Facebook page. This is specific to me only. They didn't like the review I left or that I was commenting on other reviews.
I recently noticed that they are using their own salespeople to inflate their ratings on Facebook...the last reviewer to give 5 stars works there. Just another example of their dishonesty.
hour and 45 minute oil change? - tlw1315
I made an appointment for an oil change and needed a trim molding ordered. Service writer was not friendly and seemed put off and distracted. I waited in the waiting area for an hour and 45 minutes and NO ONE came in to let me know the status as I watched the room fill up and empty several times. I finally went out and had to find another service writer to ask what was going on. I was told "oh yea, your car is done and sitting out there. We need to order your trim." I made a complaint that didn't really seem to be received well, or with any sincere apology. They did promise me a free oil change next time, but needless to say I will not go back again. Salesman was awesome, but service is horrible!
My experience with Ed Rinke is horrible everytime . - sanders50
I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done.
Body Shop - MaryB
Everyone was friendly, helpful and informed me about the process. They exceeded my expectations. Car looked like new again. I highly recommend Hamilton for service and sales.
Terrible phone etiquette - Customer
I called the service department because a light was out on my newly leased vehicle and spoke to Brandon. When I tried to make an appointment and without any explanation Brandon demanded the vehicle needed to be brought in sooner and I had to leave it at the dealership. Really??? Being that I work full time and don’t have the luxury of leaving at any time I asked to speak to someone else so I could understand their process more clearly. The second gentleman on the phone (unfortunately I cannot remember his name) was much more friendly and explained why they needed the car for a few hours.
Please Mike Savoie, give Brandon some etiquette training. You are not the only dealership around and etiquette goes a really long way.
Service took advantage of my daughter - Craig
Not Impressed at all. Sent my daughter there to take care of a coolant leak. She noticed coolant on the ground in the snow and advised Scott (Service Manager) of this. Scott verbally told her they found a leaky hose. He also recommended a full flush. Her not knowing what she truly needed just wanted heat and her car back on the road and agreed. Bottom line, they put on a $2.06 hose clamp to stop the leak and charged her $204. He went on and on about shop rates, pressure tests, flushing systems and what not. Shame on you Scott. Would you take $204 from your own daughter or just walk out with a screw driver and tighten the clamp? We will find someone with a conscious to take care of our repairs.
Took my car in for service. Good customer service,... - Markh1248
Took my car in for service. Good customer service, pleasent, informative and timely. Car was done on time and have had no problem since then.