Oil change - Terry S
It was quicker than estimated, which is always great. The service rep was really friendly and helpful. The sales rep who worked with me on the lease even took time to discuss the status of everything with me.
Top Reviewed Service Specialists At This Dealership
Shawn is service is great. Only place I'll go for service - Emmies cruise
Shawn in SVS is great. Honored my expired coupon because it was the 1st chance to get here. He didn't have to do that by any means. Very grateful customer.
2017 Colorado - DLF
Duane was knowledgeable, friendly, and kind. He kept me informed throughout the time my truck was in service. I appreciated the fact that he treated me with respect and I'm happy to work with him in the future.
Great experience - Jillian16
Tony was able to get me a deal that was fit my budget better than the previous dealership I went to. I am very grateful I was able to meet him and now I am in a 2019 equinox that I love!
Service is the best - Autumnoaks
Jason is the best service representative at Buff Whelan. He is very detailed and courteous. Jason always calls with the status of a repair and he follows up to see how the vehicle is performing after the repair.
Scheduled maintenance - susie car
This dealership is filled with highly trained personnel, from the salesman, to the finance department, to the service staff. They are friendly, knowledgeable and always willing to help. I am very comfortable with this dealership and make sure to spread the word!
Went in for simple oil change - Amyd
GREAT SERVICE! I never expected to get such awesome service at a dealership! I went in for an oil change (no appointment necessary I might add!) and they found a leak by the transmission. I was offered a loaner while they looked at the car and that whole process took like 5 minutes. So easy. The next day i got a call that my car was done so I went to pick it up. Turns out it was the oil pan seal leaking and since it was a default in manufacturing he had GM pay for the service! So so awesome. Best experience I have ever had with car servicing in general.
Excellent Service - JohnNielsen
Very prompt and courteous greeting and overall treatment. Service completed in a very timely manner. I was very pleased with this visit and will come again
Exotics - David K
I had Steve’s work on my Lamborghini Murcilago and they did a fine job and a lot less than the dealership would have charged but besides that they kept me well informed ! I just brought them my Mclaren 650 s and they did an outstanding job ! All the employees are top notch and well educated to take on these projects . And my man Steven up front the best and I’ve had a lot of cars and custom cars but he ranks at the top !! Well done all David Karpelenia
Tire rotation part of your service? Better mark your tires - Dtails are important
Hopefully this was a one time thing for them, but I took my vehicle purchased new back for my 2nd free oil change/full service including tire rotation. On a wild hunch I marked each tire in advance since this is a truck I'm keeping long term and I want my tires to last. I need not include all the details, but I caught them NOT performing the tire rotation that I had confirmed in advance was included in this service. It was late in the day so the service techs had already left for the day (that was fast), and when I returned the following week to get my rotation was given no reason as to how it happened (other than 3 techs were working on it and each thought the other performed the service ~ weak answer). With that answer I can do nothing but expect no improvement over my first visit, but we'll never know because I will not return.
Good people with integrity! - Kathy1975
They were able to diagnose my problem and repair it quickly. Took time to explain what was the problem and how they fixed it. I want to give a shout out to Tom, Rob and Mary Ann who took care of me. It was worth the 12 extra miles ( out of my way ) to go here.. I will be back if my car needs attention. I drive an 8 year old Impala Chevrolet. 😊
My experience with Ed Rinke is horrible everytime . - sanders50
I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done.
hour and 45 minute oil change? - tlw1315
I made an appointment for an oil change and needed a trim molding ordered. Service writer was not friendly and seemed put off and distracted. I waited in the waiting area for an hour and 45 minutes and NO ONE came in to let me know the status as I watched the room fill up and empty several times. I finally went out and had to find another service writer to ask what was going on. I was told "oh yea, your car is done and sitting out there. We need to order your trim." I made a complaint that didn't really seem to be received well, or with any sincere apology. They did promise me a free oil change next time, but needless to say I will not go back again. Salesman was awesome, but service is horrible!
Body Shop - MaryB
Everyone was friendly, helpful and informed me about the process. They exceeded my expectations. Car looked like new again. I highly recommend Hamilton for service and sales.
Terrible phone etiquette - Customer
I called the service department because a light was out on my newly leased vehicle and spoke to Brandon. When I tried to make an appointment and without any explanation Brandon demanded the vehicle needed to be brought in sooner and I had to leave it at the dealership. Really??? Being that I work full time and don’t have the luxury of leaving at any time I asked to speak to someone else so I could understand their process more clearly. The second gentleman on the phone (unfortunately I cannot remember his name) was much more friendly and explained why they needed the car for a few hours.
Please Mike Savoie, give Brandon some etiquette training. You are not the only dealership around and etiquette goes a really long way.
Service took advantage of my daughter - Craig
Not Impressed at all. Sent my daughter there to take care of a coolant leak. She noticed coolant on the ground in the snow and advised Scott (Service Manager) of this. Scott verbally told her they found a leaky hose. He also recommended a full flush. Her not knowing what she truly needed just wanted heat and her car back on the road and agreed. Bottom line, they put on a $2.06 hose clamp to stop the leak and charged her $204. He went on and on about shop rates, pressure tests, flushing systems and what not. Shame on you Scott. Would you take $204 from your own daughter or just walk out with a screw driver and tighten the clamp? We will find someone with a conscious to take care of our repairs.
Took my car in for service. Good customer service,... - Markh1248
Took my car in for service. Good customer service, pleasent, informative and timely. Car was done on time and have had no problem since then.