great service - loveourjeep
Bruce is a great salesman he's personable and knowledgeable he also gave us a great trade in amount on our truck and found us the exact vehicle we were looking for. He never tries to sell you more than you need or want. This is our second vehicle from Bruce and Tubbs Brothers in Sandusky. We use to live in Oakland County and we used a different dealership which we were no longer happy with after our salesman of 20 years retired. Amanda who did all of our paper work was very nice and efficient. This is a great team of people to work with and we highly recommend them.
Top Reviewed Specialists At This Dealership
New Car Sales
New and Used Sales
Used and New Sales
My son's first car purchase - Happy Mom
Matt and Joe made my son's first car purchase easy and pleasurable which was very much appreciated! This was not a typical sales experience. I would definitely recommend this dealership and will be back. Thanks guys!
Executive Internet Sales Director
Sales & Leasing Professional
Satisfied Customer - dviverette
My salesman was Carlos Quintanilla II. He was very personable and helpful. I found the employees at this dealership to be friendly and helpful. Carlos was professional, yet had a trusting character. I felt I was in good hands and I was assured by conduct that I was being treated fairly. I would recommend this dealership, (Carlos) to anyone needing assistance with car purchase. I look forward to doing business with Carlos again.
it was different. - ray
It was different so many times I sign my name. B ut they explain every thing they were doing that help. at one point I was signing my life away.
Awesome - Happy person 2018
My husband and I we’re dreading to go look at some cars this place came highly recommended we walked out with what we wanted Josh our salesman answered all our questions and went above and beyond to help us out and also Chris from financing this experience was amazing thank you both for making it a positive and pleasant one we will definitely be back and will highly recommend it to all our friends
Oh. My. God. - Avoid at all costs. - POedCustomer
Place is a complete joke. They will not only sell you cars they have NOT gone over at all to find issues, but their customer service is bad as well. Their Used Car manager has not idea how to interact with customers. I have bought TWO cars from these cars, so the joke is kind of on me to go back and buy the the second one. NEVER AGAIN!
great service - deuces85
great friendly service. happily answered all questions. went above and beyond to make sure I was satisfied with the service. has been very helpful on answering questions since the purchase. highly recommend.
Just disappointed - Chad S Greer
Our 2017 Escape was in for a small accident. Took 2 weeks due to a back ordered part, not Imlay City Fords fault. My issues with them though include multiple non returned phone calls, they promised a vehicle to drive and never came through, rude customer service when I could get my service guy on the phone, and they left greasy hand prints all over the inside of my car. I will not be back.
Service Writers are RUDE - Hate Midland Ford
I have had to take my 2016 Escape in for service several times, twice in the first 6,000 miles for the same issue. They tried to tell me they were different issues although the error code was the same. They told me that "Chryslers break down too".
The first time I took it in I had to wait a week for an appointment when the error that came up said "service now".
The last time I took it in I made an appointment to have 3 things fixed and get an oil change. They called to tell me they were too busy to look at all my issues I would have to make a second appointment to look at the electrical issues.
Had to have the shocks replaced in the first 10,000 miles.
Time wasting and disappointing - Melissa Schulz
We stopped into service with our 2014 Ford Explorer LIMITED. Told them that the back up camera didn't work and the rear lift gate didn't work. After 5.5 hrs we stopped back in only to be told that yes. The camera and rear lift gate were in fact broken. It will be $1100 to repair. We said forget it. Then they said they couldn't find our car or the keys. We were told that we would have to wait half hr for the techs to return from lunch. Then we were charged $100 for what we already knew. The service guy told us just to use our mirrors like people use to do when they needed to back up. THIS IS A $60K CAR. WE DIDN'T PAY FOR BELLS AND WHISTLES JUST FOR THEM TO ONLY LAST 3 YEARS.
I've always been treated like a customer and. It a number - Trev8474
This dealership will treat you right and make sure that you're taken care of. With that being said and reading other reviews I can only wonder what the entire story was....
Treat people including Salesman how you want to be treated and things will work out great.
told to get out - tazmaster76
I have to give them 1 star i cant give a negative 5. I was told to get out of the dealership when my Grand Cherokee was appraised way below blue book and the appraiser just that. he told to get out and threatened to call the cops on me. I would never come back to this dealership if that is how they do business. I have never been treated so poorly in my life.
Not Impressed by Deceptive Sales Tactics - rowle1jt
Stopped in to drive a used vehicle they had on the lot. Salesmen was very quick to help and get the keys so we could drive it.
Opened the doors and it smelled like wet dog, decided to drive it anyway and found numerous issues with the vehicle. Broken door lock buttons, HVAC system that would randomly squeal not to mention that the van was still dirty in easy to access places.
We returned back to dealership very quickly, not wanting to pursue the van. We were assured that all problems would be addresses as soon the service dept opened on Monday. If they could fix all the issues would we be interested? It should have been a tip off to me when he was very pushy about taking a low ball offer to his "sales manager" dependent on all items being fixed, the vehicle cleaned better and the wet dog smell removed.
Shocker, the "Sales Manager" couldn't quite go that low... We left, with them telling us they would call us when all issues were sorted out so we could discuss it. I never heard from them again, but the sales guy did pad his numbers for the month by taking an offer to his sales manager.
In the end we found a much nicer van, with less miles, more options and newer for only a few hundred dollars more at a dealership 15 minutes west.
AWSOME people to deal with!! Thank you - nick&missy
AWSOME people to deal with!! Thank you