Another satisfying visit to Tubbs Brothers. - Ford Bob
My wife and I just bought our third new Ford from Tubbs Brothers Ford Chrysler Dodge Jeep Ram. We asked for Michael Gregg because he is the best! We bought a new 2018 Ford Fusion and the deal was very good. Michael Gregg works very hard to ensure his customers are happy with the vehicle and the deal before they leave. Even our time in the finance office with Amanda Brown went smoothly and was enjoyable. I highly recommend Tubbs and suggest you ask for Michael Gregg. All in all it was a very good experience.
Top Reviewed Specialists At This Dealership
New Car Sales
New and Used Sales
Used and New Sales
Excellent customer care....as always! - GR8MAN1
All members of our family have now purchased vehicles from John Durand. Both, he and his son Johnny are excellent at customer service. Recently, our youngest son was in the market for a car and John helped him find exactly what he was looking for in a vehicle. Johnny was fantastic with going over all the features and his follow up was much appreciated.
Sales & Leasing Professional
Satisfied Customer - dviverette
My salesman was Carlos Quintanilla II. He was very personable and helpful. I found the employees at this dealership to be friendly and helpful. Carlos was professional, yet had a trusting character. I felt I was in good hands and I was assured by conduct that I was being treated fairly. I would recommend this dealership, (Carlos) to anyone needing assistance with car purchase. I look forward to doing business with Carlos again.
it was different. - ray
It was different so many times I sign my name. B ut they explain every thing they were doing that help. at one point I was signing my life away.
Excellent Experience - Tad R
I worked with Brad Neal on a used 2016 Silverado, He sold me on himself, and then the truck. All my questions, were answered, and never felt pressured to buy. Everyone I came in contact with at the dealership were helpful and friendly. And Chris in finance handled everything for me making it smooth and simple. Very pleasant experience.
Oh. My. God. - Avoid at all costs. - POedCustomer
Place is a complete joke. They will not only sell you cars they have NOT gone over at all to find issues, but their customer service is bad as well. Their Used Car manager has not idea how to interact with customers. I have bought TWO cars from these cars, so the joke is kind of on me to go back and buy the the second one. NEVER AGAIN!
Body shop - Cvollmar
The body shop did an awesome job on repairs ..they did above and beyond..my traverse was so shiny and sparkly..they even vacumed it..mark was very friendly and Derick Vandecar did an excellent job on my repair...i will be definitely be back if i ever need repairs again and refer anyone to this body shop...very satisfied
Service Writers are RUDE - Hate Midland Ford
I have had to take my 2016 Escape in for service several times, twice in the first 6,000 miles for the same issue. They tried to tell me they were different issues although the error code was the same. They told me that "Chryslers break down too".
The first time I took it in I had to wait a week for an appointment when the error that came up said "service now".
The last time I took it in I made an appointment to have 3 things fixed and get an oil change. They called to tell me they were too busy to look at all my issues I would have to make a second appointment to look at the electrical issues.
Had to have the shocks replaced in the first 10,000 miles.
Time wasting and disappointing - Melissa Schulz
We stopped into service with our 2014 Ford Explorer LIMITED. Told them that the back up camera didn't work and the rear lift gate didn't work. After 5.5 hrs we stopped back in only to be told that yes. The camera and rear lift gate were in fact broken. It will be $1100 to repair. We said forget it. Then they said they couldn't find our car or the keys. We were told that we would have to wait half hr for the techs to return from lunch. Then we were charged $100 for what we already knew. The service guy told us just to use our mirrors like people use to do when they needed to back up. THIS IS A $60K CAR. WE DIDN'T PAY FOR BELLS AND WHISTLES JUST FOR THEM TO ONLY LAST 3 YEARS.
Just disappointed - Chad S Greer
Our 2017 Escape was in for a small accident. Took 2 weeks due to a back ordered part, not Imlay City Fords fault. My issues with them though include multiple non returned phone calls, they promised a vehicle to drive and never came through, rude customer service when I could get my service guy on the phone, and they left greasy hand prints all over the inside of my car. I will not be back.
I've always been treated like a customer and. It a number - Trev8474
This dealership will treat you right and make sure that you're taken care of. With that being said and reading other reviews I can only wonder what the entire story was....
Treat people including Salesman how you want to be treated and things will work out great.
told to get out - tazmaster76
I have to give them 1 star i cant give a negative 5. I was told to get out of the dealership when my Grand Cherokee was appraised way below blue book and the appraiser just that. he told to get out and threatened to call the cops on me. I would never come back to this dealership if that is how they do business. I have never been treated so poorly in my life.
Not Impressed by Deceptive Sales Tactics - rowle1jt
Stopped in to drive a used vehicle they had on the lot. Salesmen was very quick to help and get the keys so we could drive it.
Opened the doors and it smelled like wet dog, decided to drive it anyway and found numerous issues with the vehicle. Broken door lock buttons, HVAC system that would randomly squeal not to mention that the van was still dirty in easy to access places.
We returned back to dealership very quickly, not wanting to pursue the van. We were assured that all problems would be addresses as soon the service dept opened on Monday. If they could fix all the issues would we be interested? It should have been a tip off to me when he was very pushy about taking a low ball offer to his "sales manager" dependent on all items being fixed, the vehicle cleaned better and the wet dog smell removed.
Shocker, the "Sales Manager" couldn't quite go that low... We left, with them telling us they would call us when all issues were sorted out so we could discuss it. I never heard from them again, but the sales guy did pad his numbers for the month by taking an offer to his sales manager.
In the end we found a much nicer van, with less miles, more options and newer for only a few hundred dollars more at a dealership 15 minutes west.
AWSOME people to deal with!! Thank you - nick&missy
AWSOME people to deal with!! Thank you