Super friendly and knowledgeable! - sue roberts
I went to dealer having no idea what i even was looking for! Grand Cherokee caught my eye right away. Shawn came out and showed the Jeep and explained all the gadgets. He was very friendly and not pushy
Top Reviewed Specialists At This Dealership
New Car Sales
New and Used Sales
Used and New Sales
Great Plaqce to Get a Vehicle - Roger from Lake Orion
Recently my wife and I went to Wise Ford and met with Tony Holland looking for a new vehicle. Tony did a fantastic job of going through the Ford products and we wound up getting a new Ford Explorer. We were impressed with Tony and everyone else we dealt with at the dealership. Tony guided us through the whole process - selecting a vehicle and selecting the best financial financial package. I'd recommend Tony to anyone looking for a vehicle.
Roger from Lake Orion
Sales & Leasing Professional
Assistant Sales Manager
Satisfied Customer - dviverette
My salesman was Carlos Quintanilla II. He was very personable and helpful. I found the employees at this dealership to be friendly and helpful. Carlos was professional, yet had a trusting character. I felt I was in good hands and I was assured by conduct that I was being treated fairly. I would recommend this dealership, (Carlos) to anyone needing assistance with car purchase. I look forward to doing business with Carlos again.
it was different. - ray
It was different so many times I sign my name. B ut they explain every thing they were doing that help. at one point I was signing my life away.
Very good experience! - Terry_K
Worked with Don Thurston or sales consultant, and Amy Courtney the Business Manager. We were treated as if we knew them for ever. No questions went unanswered and went out of there way to take care of us, right down to the popcorn. LOL Rick Plum also jumped in to help making us feel at home! Thanks!
Oh. My. God. - Avoid at all costs. - POedCustomer
Place is a complete joke. They will not only sell you cars they have NOT gone over at all to find issues, but their customer service is bad as well. Their Used Car manager has not idea how to interact with customers. I have bought TWO cars from these cars, so the joke is kind of on me to go back and buy the the second one. NEVER AGAIN!
Body shop - Cvollmar
The body shop did an awesome job on repairs ..they did above and beyond..my traverse was so shiny and sparkly..they even vacumed it..mark was very friendly and Derick Vandecar did an excellent job on my repair...i will be definitely be back if i ever need repairs again and refer anyone to this body shop...very satisfied
Service Writers are RUDE - Hate Midland Ford
I have had to take my 2016 Escape in for service several times, twice in the first 6,000 miles for the same issue. They tried to tell me they were different issues although the error code was the same. They told me that "Chryslers break down too".
The first time I took it in I had to wait a week for an appointment when the error that came up said "service now".
The last time I took it in I made an appointment to have 3 things fixed and get an oil change. They called to tell me they were too busy to look at all my issues I would have to make a second appointment to look at the electrical issues.
Had to have the shocks replaced in the first 10,000 miles.
Time wasting and disappointing - Melissa Schulz
We stopped into service with our 2014 Ford Explorer LIMITED. Told them that the back up camera didn't work and the rear lift gate didn't work. After 5.5 hrs we stopped back in only to be told that yes. The camera and rear lift gate were in fact broken. It will be $1100 to repair. We said forget it. Then they said they couldn't find our car or the keys. We were told that we would have to wait half hr for the techs to return from lunch. Then we were charged $100 for what we already knew. The service guy told us just to use our mirrors like people use to do when they needed to back up. THIS IS A $60K CAR. WE DIDN'T PAY FOR BELLS AND WHISTLES JUST FOR THEM TO ONLY LAST 3 YEARS.
Just disappointed - Chad S Greer
Our 2017 Escape was in for a small accident. Took 2 weeks due to a back ordered part, not Imlay City Fords fault. My issues with them though include multiple non returned phone calls, they promised a vehicle to drive and never came through, rude customer service when I could get my service guy on the phone, and they left greasy hand prints all over the inside of my car. I will not be back.
I've always been treated like a customer and. It a number - Trev8474
This dealership will treat you right and make sure that you're taken care of. With that being said and reading other reviews I can only wonder what the entire story was....
Treat people including Salesman how you want to be treated and things will work out great.
told to get out - tazmaster76
I have to give them 1 star i cant give a negative 5. I was told to get out of the dealership when my Grand Cherokee was appraised way below blue book and the appraiser just that. he told to get out and threatened to call the cops on me. I would never come back to this dealership if that is how they do business. I have never been treated so poorly in my life.
Not Impressed by Deceptive Sales Tactics - rowle1jt
Stopped in to drive a used vehicle they had on the lot. Salesmen was very quick to help and get the keys so we could drive it.
Opened the doors and it smelled like wet dog, decided to drive it anyway and found numerous issues with the vehicle. Broken door lock buttons, HVAC system that would randomly squeal not to mention that the van was still dirty in easy to access places.
We returned back to dealership very quickly, not wanting to pursue the van. We were assured that all problems would be addresses as soon the service dept opened on Monday. If they could fix all the issues would we be interested? It should have been a tip off to me when he was very pushy about taking a low ball offer to his "sales manager" dependent on all items being fixed, the vehicle cleaned better and the wet dog smell removed.
Shocker, the "Sales Manager" couldn't quite go that low... We left, with them telling us they would call us when all issues were sorted out so we could discuss it. I never heard from them again, but the sales guy did pad his numbers for the month by taking an offer to his sales manager.
In the end we found a much nicer van, with less miles, more options and newer for only a few hundred dollars more at a dealership 15 minutes west.
AWSOME people to deal with!! Thank you - nick&missy
AWSOME people to deal with!! Thank you