Normal service - evettck33
I continue to expect that when I have a tire rotation that the air pressure in the tires on the vehicle would be checked. Got the lube, oil, tire rotation on Wednesday, Sept 12. Today, received via the internet the computer report on the vehicle's status. Everyone of the tires is listed at 31 or 32 pounds.
Supposed to be at 35. This is so minor and so aggravating. You can't rate 100 with this.
Saved my life - Happygirl77
I stopped in to see the dealer and while we were talking I told him that my van was jolting while I was driving. The owner, Lou, took my keys and took it for a test drive. When he got back he showed my that my spark plug was arching and sending sparks all over the engine. He was surprised the engine had not caught on fire! He had one of his service men come out and fix it there in the parking lot and he refused to let me pay for the fix. I’m so appreciative of the time he took- he seriously saved my vans life and potentially me and my children’s life. I will be forever greatful! Many thanks to Lou and his staff!
JUST KEEP ME MOVING LIKE. A DIRECTION - LONNIE L HOSEA
WELCOME LIKE I WAS PART OF THE FAMILY, FRIENDLY ATMOSPHERE YOULL FIT RIGHT END ONCE YOUR THERE, JUST GO AND EXPERERCANE IT FOR YOUR SELF DON"T TAKE MY WORD
Service - Tom
Quick reliable service work done on your vehicle when you need it done. Also very informative when you have recall issues or any kind of factory issues needing to be addressed
Great service and salespeople - Boilerhoosier
We have purchased our last four vehicles from this dealership, and also have used the service department on several occasions. Always a pleasant experience. We will definitely be back in the future.
Deceitful - GS2012
Just a bad overall experience from scheduling the appointment, showing up and being told they could not honor the appointment, to work that had to be done twice as it wasn't right the first time, and finally just plain lied about the filter they were using. I brought the car in for a front end alignment, but during the work I was told the cabin air filter needed to be changed. I let the Service Advisor know that I wanted the charcoal air filter and that it was grey, and she agreed that is the filter they used so I approved the new filter. When I got home I found the filter was instead a white hepa filter. I had to take the car back anyway as the front end was worse now than it was before I took it in. Mind you I took it in because I just put new tires on the car, not because it was driving badly. It drove fine until I brought it in. When I challenged the Service Advisor on the charcoal filter, I was given an article stating hepa filters were better than charcoal, but no apology for the lie, no offer to replace it with the filter I wanted. Just "too bad because we know better". At this point I don't care whether they are right or wrong, the fact is it is my car, and if I want a charcoal filter in it, that is what should be in it. I don't like the fact that Lisa just agreed with me so she could move on and then go and put whatever filter they wanted in it. It makes you wonder what other customers are being told vs what is actually being done to the vehicle.
Great service - Smorr
Great service, friendly, done in timely manner.
Got several quotes on tires. nice job matching my vehicle and our needs. Gave heads up of upcoming sales to save us money.
Overpriced - BadLuck
Brought my truck in for service and asked if they could check into a service bulletin for me. Charged me 80 for diagnostic that I told them. Strike 3 Tapper. All my business is going elsewhere. These kind of things make me rethink my brand loyalty. 6 chevy's for sale. Guess i'm going Dodge cause you own the Ford dealer in town too
Don't go here for service on your car - Brian
I took my 2001 Buick lesabre in for a coil pack misfire , I wanted them to check the coil packs to determine what one, was misfiring & while they were at it change the spark plugs & wires. They charged me $500 to change the spark plugs & wires. This is twice the cost anywhere else xxx! Plus I had to take it back because they didn't fix the problem , never checked the coil packs! Then they told me it would be $230 more to fix it! For unscrewing 2 nuts 5 min work, I'll do it myself ! I fixed the problem myself after getting the diagnostic info
First Car - bwk2739
I am a twenty two year old, first time buyer, who thought I wanted a rear wheel drive convertible. I spoke with William and he showed me three vehicles that fit my budget. He also took the time to share with me the weather conditions in South Bend and did a comparison between how the car would drive in the winter months. After 30 minutes of viewing my desire versus my needs, William helped me select a brand new Cruze with all the winter safety devices as well as a moon roof and got me a payment well below what I would have paid for the convertible. After our last winter, my new Cruze got me to work, on time every day even through all the snow and slush we had. It turned out to be the best purchase I could have made! Even my dad said the dealership went out of their way to take care of, instead of advantage of, this first time buyer. Mr. Kiel placed my true need above his ability to make more money by selling me the convertible that I thought I wanted. My dad and I want to thank Gates for taking the time necessary to truly understand my overall needs and have earned a family of customers for life. I am a travelling nurse that attends to older shut ins and have not missed an appointment since buying from William. Thank You!
I took my car in to be worked on for a timing chain... - day58
I took my car in to be worked on for a timing chain problem. I was repeatedly told that it would be no problem to fix. I ended up being charged $1,420.00 for a car that came back to me sounding and running exactly the same way it ran and sounded when I took it to them. When I called them the next day after I also found it was leaking oil they told me that it had metal shavings in the oil from waiting too long to get the timing chain fixed and that the car would probably only last another 30 to 40,000 miles. Now why wouldnt you have said that before you decided to charge me $1,420.00 for something that you didnt fix anyway. You are liars, con artists and rip offs. I would never reccomend anyone take their vehicle to gurley leep kia service on grape rd. I should be refunded every dollar I paid you people!
Excellent Customer care - bdanley05
Was in Michigan on vacation and had an issue with my 2011 Terrain, talked to Garrie and he took very good care of us and went the extra steps to make sure our car was repaired in one day so we didn't have to spend all of our time sitting around without a car. A big Thank you to everyone at Vetter Chevy. Billy in Florida.
"It's not our fault" - dgeyer1981
Smart key programming resulted in damaged control module.
2009 Infiniti FX35 was dropped of on Tuesday November 10, 2015 to have a 2nd smart key programmed. During the programming process, a body control module was destroyed rendering both keys inoperable. Naquin Service Manager (Rick) indicated that this was "not our fault" and my wife was responsible for a new $800.00 part. After being made aware of this, I promptly spoke with Rick and he confirmed that $800 was the cost and it was our responsibility. After seeking other professional mechanics input, they were as outraged as I was that this was in any way our responsibility. Calmly I contacted Rick on November 11,2015 and argued this point based on business practice (or lack thereof). This vehicle was delivered to Naquin in good working order and the service module that was damaged was directly tied to the key programming process. Rick indicated that he would do me a favor and reduce the price of the part to $425.00 and that he is losing money at that cost due to the interruption to their production. As a small business man, I was very disappointed in this conclusion as the vehicle was damaged while in the care of Tom Naquin Nissan. I contacted Thad Naquin (owner of Tom Naquin Nissan) and left a voicemail which in turn he passed off onto one of his managers. The manager called me and refused to stand behind the part that was destroyed while in their care. They said they had to order another part from Infiniti Fort Wayne, Indiana and it would not be in until Monday November 16th. This also did not make sense that Naquin (being authorized to work on Infiniti's) could not have expedited the part any quicker than a 5 day turn around. At the time of filing this complaint, my family has been without a vehicle for 6 days and counting. Reviews of Tom Naquin Nissan's service and business practices have been reviewed extensively online and it is not surprising that we are having the difficulties that we are dealing with them (lesson learned). Bottom line, my wife and I were quoted $67.00 for having a smart key programmed, a circuit board was destroyed in Naquins attempt to program said key and I am on the hook for $425.00 to fix their mistake. No status update of the car was given at the time of filing this claim, so we are left wondering if Naquin will have our vehicle for another day or another month. On November 16th, I left a voicemail with Thad Naquin indicating that I have been advised by legal council to file a small claims suit against Tom Naquin Nissan as well as file claim with Better Business Bureau. Sadly, this claim has less to do with money and more to do with common business practices and ethics (or lack thereof). If the vehicle was dropped off to have a smart key programmed and an unrelated system was affected (power train system for example), I would understand completely that Naquin had no fault in this scenario. This is not related to that scenario however, and the affected system was directly related to the procedure that was being done to this vehicle. If programming smart keys pose a liability to Tom Naquin Nissan, perhaps they should rethink offering this service.