Exceeded Expectations - Jack
Christa Creger has done it again! Friday (3/9) I dropped off my Jeep Grand Cherokee SRT for a basic oil change, but in addition to the oil change using Jeep Hemi Synthetic Oil, Christa had her service team rotate my snow tires and wash my Jeep, even including the Weather Tech floor mats! All at no additional charge!!! They service my Olds Bravada, Mercury Grand Marquis, and Jeep Grand Cherokee SRT, but continue to exceed my expectations and raise the bar for their competition! Maybe I should start taking my Honda CBX motorcycle to them for service also?
Top Reviewed Service Specialists At This Dealership
Vehicle service - tk
I purchased two vehicles here in 2014. Service has been excellent any time I have needed it. A cruze, and a Impala. Any recalls have been taken care of with an appointment.
Great as always - Satisfied customer
Took my car in for oil change. Great friendly place. Wouldnt go anywhere else. The waiting area is sparkling clean. Brian is the best in service and Steve Lampman is the best in sales.
Quality work, excellent customer service - Turbo2014
Pat and Illyana are great! Very accommodating and knowledgeable. Whenever I take my car there I know they will be able to help me out, with either preventive service or any other issues!
Body Shop Manager
Assistant Body Shop Manager
Friendly - PattiAnnie
They treat you like family Their really friendly and they listen and I even asked if I should have things done and they were honest
Best service in southeastern Michigan - Corcat
I called to get an oil change and Shelly got me right in, greeted me at my car door with a big smile and expedited things so fast. Everyone was super friendly, the waiting area was really clean and the owner, Debbie Crispin was awesome. I would highly recommend Bill Crispin CHEVROLET.
Highly recommend! - knay016
Chris is service is so helpful and always treats me and anyone I send there with the best customer service. The first time I had brought my previous vehicle before my new lease here (Colorado) in for a power steering and radio issue. He made sure I got a rental truck like I wanted and the turn around on getting it fixed was very quick! They fixed issues other dealerships couldn’t (even though they said they did or didn’t try) and I was very impressed!
Stuff Happens! - Prjacobs67
After discovering a strange metal rod in my tire, I called my car dealer, Steve Adams at Mark Chevrolet. Since it was time for my oil change, Steve had me come in for both. The oil change and new tire took no time at all! I really appreciated the nice people there, especially Steve! He always makes me feel like a VIP!
Very helpful, great experience - Alynn15
Don in parts helped me so much this morning. I was very nervous when I first walked in but he made me so comfortable and explained everything so well. Thank you Don!!
2017 Colorado - DLF
Duane was knowledgeable, friendly, and kind. He kept me informed throughout the time my truck was in service. I appreciated the fact that he treated me with respect and I'm happy to work with him in the future.
Excellent - Chevy1014
Whole process was smooth. I was informed at the time of setting the appointment that the shop was behind and reminded at write up. Confirmed that it was ok as I had made a reservation for a loaner vehicle. I was informed of the progress while my vehicle was in the shop every day and notified once it was ready. Picking up my vehicle was quick and painless.
Best Cadillac dealership in this area! - michelej226
Here's what's most important to me in a Cadillac service department:
1. To be treated in a respectful manner as a fellow human being and paying customer;
2. For the dealership to hold to what they say in terms of estimated cost and estimated time for repair;
3. A reasonable price (coupons ROCK!)
Each time I have been to the service center at Les Stanford Cadillac, I have received all three, so this is MY dealership. Not only will they continue to service my current vehicle, but in a year from now (once this car is paid off), I will also give their sales center an opportunity as I'm seriously thinking about being brand-loyal now!
Way to go, Les Stanford service team!!!!
Chevrolet Service Advisor
Cadillac Service Advisor
Check up of the car for a trip from Michigan to Texas - WhiteGhost
Keith and his team did a excellent job checking my car
No car problems so far and I am in Texas. The kind of service I get from Keith and his coworkers is the reason I come to Feldman of Novi. Even though I live in Royal Oak closer to another. Chevy dealership
Engine warranty work 2015 LTZ Impala - Nope
I had a noise coming from my engine and had the car towed to the dealer. They did a.diagnostic test and called me with the results. Everything was covered under the powertrain warranty. I got a loaner car and was caked when my car was ready. I have had the car now for 2 weeks and it runs like brand new at 77000 miles
Knowledgable and professional - Colavito
Every time I take my car in, I feel confident that they have my best interests at heart. The only dealership I would trust with buying a vehicle or take in for service.
Oil Change - brews1
As always, courteous and efficient service !! We could easily go anywhere for an oil change, but always choose Chelsea Chevrolet Buick for all our vehicles.
My car quit...Awesome response from Dons - Kathy
I was driving to work one early morning. My car stopped and would not go any farther. Don's towed my car into the shop. Great service and repair. We thought we would have a $400 bill on the car repair and it was less than $200.00. Very satisfied with our service and the staff. We highly recommend Don's Automotive for all your needs.
I and my husband bought two new vehicles from Greg Bell - badbascom
We bought two new vehicles from Greg Bell. Sales, Service, and Repair has been done at Greg Bell, with our other vehicles, prior the Auto Centers proved less trustworthy. Work was unsatisfactory. Greg Bell is trustworthy, and gets the job done right the first time. In sales we got the best deals when purchasing new vehicles. Matt M. Mark T, and Brad in Repairs have been honest and forthright, helpful and courteous even when I ask a silly question. We had two deer hits, the repair dept. Did an excellent job, the service dept. is courteous, and gets the job done right the first time. And I found the salesman, the best. Knowledgeable, doesn't try to force a sale, works with you to get you the right vehicle at the best price-- unlike some competitors. I have no regrets ever in choosing The Bell Chev. We tried the others, we'll stick with Greg and Brad Bell.
( satisfied customer)
Always Great Service at Knapp's! - Trishvan
The service team at Knapp's does an excellent job. The manager got me in quickly for my first oil change, and everyone was so nice. BTW, I didn't purchase my Buick there, but probably will get my next car there!
Excellant! Over the top. - Avation Pilot
The Dealership takes every opportunity to exceed my expectations. I am always greeted by name and the service department always looks up coupons to assist me.
Excellent service! - mariakat888
The service center employees were very knowledgeable and completed my oil change in a timely fashion. They checked all the fluids, belts and other things also.
Great Job to all. - birdlady1958
Your service department is great. Jason has always been very help full , all of the men & women that work in this department are always friendly.
Nice service guy - Augustj
Service guy was very nice and clean waiting
Room and it took less time then he said! I was not very happy with the price.... 99.00 for labor and 29.00 for parts that is awful!
Service Recommendation - Wgator
Why is automobile service such a pleasure?
GO to Feldman Chevrolet of Highland, always professional, helpful, courteous on every visit.
Highly recommended. Plus the popcorn is free.
Awesome Customer Service and Extremely Friendly! - SS_Chris
Steve’s European treated me with the greatest amount of respect and honesty. From the moment they answered my phone call to set up the appointment I knew they would be earning my business. Not only is my vehicle domestic but it has aftermarket parts that can make it quite difficult to work on. JD was my service advisor and he assured me that this would not be an issue. I was greeted promptly upon arrival and JD had me all checked in and ready to head out in just a few minutes. They had everything taken care of quickly and with expert care. They even went above and beyond to take pictures to show me what modifications they had made before and after. I will definitely be using their services in the future. Thank you all!
Great Customer Service - girlwhoreviews
Always treated like family by the sales and service departments. 2 cars in and unknown amount of family and friend have also bought and been serviced here.
Service - Pissed off
I bought a used SUV from tom h. A few weeks after purchasing it we got a flat tire and found out tbe tire has already beem plugged and had some dry rotting. I called and they resolved my problem. I am satisfied with my purchase and would recommend them.
Worst Experience Ever! - Rfrederick96
This place really made buying my first car a NIGHTMARE!! I have had this car for 2 years in July and it has been nothing but a lemon. I have been in this shop 5-10 times with problems. Within the first year, the engine needed rebuilt. After the engine was rebuilt, there still seemed to be problem after problem. Engine light would come on every couple months. Now year two and I need a new transmission. The service department is HORRIBLE. Because I am a girl they talk to me like I am stupid (Todd and the service manager) so my stepdad has to communicate with these idiots. They wanted me to pay $4600 for a used transmission or $4800 for a new one. Looks like I’m not getting it fixed there. These people need to learn about customer service. The service manager seen past surveys from us apparently so instead of making things right, he made them worse. I will never buy another car from this place, EVER. Save your troubles!! Go somewhere else!!!
Read before getting service done - Kristy Reviews
Unfortunately, I have experienced first hand that this place lacks integrity and is strictly run by greed. I brought my car in this place due to the fact of it leaking windshield washer fluid and it having a manufacturer's extended warranty. Believing that it would be fully covered, I trusted this place to replace the part with labor included. Sadly, that was not the case at all.
The person at the service department did tell me my car was covered as long as it was a manufacturers defect. I agreed and signed for my car to get checked out.
Later, when it was time to pick up my car, she announced that the car part would not be covered stating that the mechanic claimed a rock most likely hit the washer reservoir so it was not the fault of the manufacturer. She told me I could pay approximately $120 out of pocket to replace the part and cover labor fees. With me not expecting to pay so much, I decided to decline. I did however, have to pay $58 for them to look at the vehicle.
Thankfully, my dad who is a mechanic, told me to purchase the part online for $25 and he would replace it for free. I did just that and a few days later found out just how wrong the dealership was.
While my father was replacing the part, he observed the shield that completely covered the washer fluid reservoir was fully intact, no damage at all. How could a rock bypass the shild that coveres the part and hit so hard that it cracks the washer fluid bottle? Its basically impossible and is for sure a manufacturer defect. It was then that I knew this dealership is a total scam who takes advantage of people who dont know any better.
I know this place was just expecting me to pay the $120 so it would be easy money for them but I am SO glad I didn't. Needless to say, this place still got away with me being out $83 ($58 labor fee and $25 for the part.) I really hope the money they got out of me was worth them now losing business from myself, my peers and anyone reading this post. Before going to this place, go somewhere thats honest. Your time and your wallet will thank you.
Poor customer service - Yvonne32018
I took my car in for service and warranty work. They had it for a few days. Did not repair the problem. I got it back dirty inside and out after I called and said clean and prep my car before I arrive to pick it up! Someone went in the glove compartment and my trunk searching. They searched through a black bag I keep in the trunk for emergencies. WHY! Left everything loose in the trunk. It appears like sabatage to me. Everytime I take my SUV in I have a problem. Clearly they don't want to do service on this SUV because it's warranty work and they don't get paid! Talked to the service manager who was antagonistic and down right rude! He called me, I didn't call him. They stand around and stare at me it's kind of creepy! I don't have to be friendly just do your job and fix my little SUV! OnStar has this as my preferred dealer so when appointments are made by them I am forced to come to James Martin. Last time I was there some girl asked for my key, she never said who she was. People standing around doing nothing with too many customers waiting for service breeds chaos and unhappy employees and customers. No organization. You want good reviews then you do good work!