Thorough, courteous, professional service - Hofstet
Always attentive professional service at Fletch’s
Service was great, I don’t want to write a book
I don’t know what else to write, had oil changed, air pressure checked in tires, etc.
Oil Leak in engine - HLJML
Jim Decker & the service staff took care of all my concerns in a timely manner.. They went out of their way to make sure I was completely satisfied . Jim, Lora, & Missy did a great job for me. thanks
Tire repair - Marj
We have had tires showing low pressure on the Terrain and have taken it in for service several times. First time it was valve 2 stems and last time a kit. So far, so good 😊 we haven't had low pressure warning lights since. Labadie is quick to schedule us in and get us back on the road again. Thanks Labadie. Now, we are just hoping for no more tire problems since the 2015 vehicle has less than 22,000 miles on it.
Taking care of there customers - Redjohn
We bought a used truck? Had problems. Without going into to many details. Bill Marsh GMC Took care of use. All I can say is THANK YOU.
When I called to make an appt to come in Jason was very... - ps9097
When I called to make an appt to come in Jason was very friendly and worked it out so that I could be given a ride into work and not be late. He even found and took care of an additional item that needed to be checked due to a recall. Much appreciated! When I left my car looked better than it had in weeks due to the winter weather - thanks Sam!
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
Did not fix my vehicle, but said they did - terosset
I dropped off my 2013 Buick Regal in order to fix a flex fuel sensor that had caused the engine light to come on. I dropped if off just before I left the country for a couple weeks, they had two weeks to fix it. The whole time I was in Canada, I hadn't received one phone call saying the vehicle was done, or they had an issue, etc. When I got back into the country, I gave the dealer a call and they had said they didn't have my car. They had no record of me dropping the vehicle off whatsoever. A lot more phone calls later, they found my car and said they ordered the replacement part and it still hadn't arrived, but it should be done that week. Thursday rolled around and I went in to pick up my car. The engine light was still on, so I went right back into the service garage and told them. The guy told me that the mechanic must've forgotten to reset the light. No big deal, but you'd think it would reset itself had it been fixed. Regardless, they reset the light for me and I was off to my house (less than 5 miles away). One thing to note here, I received zero paperwork for the service they "performed", they said they would mail it out to me. It is now ~6 months later and I have yet to receive any paperwork for the reason that follows I presume. Before I got home, the service engine light came back on. I ended up taking it to the Chevy dealership down the street who fixed it literally the same day I dropped it off. I had them look up the service record that this dealership wrote up. Apparently they wrote that they could not duplicate the issue and did absolutely nothing to it and lied straight to my face saying they did fix it.
Prior to this visit, I also went in to test drive some new vehicles. I was not allowed to test drive any cars for some reason. My only guess is that it's because I looked too young to afford one, but honestly I do not know for sure. I was just surprised that I wasn't allowed to drive something.
Poor Body Shop - Notgoingbacktomoores
Right off the bat I will clarify the only good thing at this place is the experienced painter.
I have never dealt with any place quite like this place. The vehicle took 28 days longer than I was told it would take. They did not replace the custom accessories with the same design, but only what the body shop manager wanted.. vehicle assembled sloppy. Would not work with insurance company who was willing to pay for correct parts. Beware of this place, not the only one who is regretting having work done here.
Very trustworthy, honest and helpful. - Driver Bob
Will not find a more helpful group.They are all courteous and professional, yet give you the welcome that we all look for at a business.