Excellent Customer Service - Branden81w
I need a warranty repair on my Colorado And Brian S. from the service department kept me informed throughout the entire process. While there were only a few people I met face to face, I am sure there are some folks behind the scenes that also made this a great experience.
Good Service. Great People.
I will be back.
vey nice and helpful - Jodi Reed
everyone was polite and helpful. answered every question I had about the car.I was nervous about buying a car and being financed.I am thankful
Great place!! - Dee
Sid Dillon is always a clean, respectful group.
They do outstanding job and look for any other problems the car might have.
Always do a great job
Great service! - Matt and Julie Sleister
We had a major issue with our vehicle on a Saturday. It was fixed on Monday already. Neal Gustafson and the service team are #1!
Great Service! - ctate2
Friendly People and Great Service! Brought my son in to introduce to the staff. They were very patient as they walked him through the service process with his car. Thank You!
service dept - chevrolet1
Trent is very efficient at interacting with me as a customer. And I never have to wait long for an explanation on what the issue is when I have a service problem.
Extremely disappointed long time customers - Parracks2018
We purchased our truck last summer, that was a great experience, we would rate our purchasing experience five stars, however recently we had an experience that makes us never want to deal with Edwards auto group again.
We needed work done as the truck wouldn’t shift from park to drive without shutting off. We figured it would be an engine issue, which would have been covered by our warranty, but they said it was an issue with the 4x4 transfer case shift motor, which was somehow not covered by the warranty. Oh well, we paid for the repair. We then drove our truck towards home when the engine light and wrench lit up again. We had to call Edwards to tow our truck back due to the truck not shifting.
Meanwhile we aren’t able to get a courtesy vehicle because we have progressive insurance?! Which is ridiculous, they’ve had our truck for a week now and if we want any updates we have to call them, they have not called us with updates. We still have no idea what they did to our truck AND we don’t have a vehicle to use to get to and from work. At this point, the only reason we are giving them any stars is because their sales people are great and their financial department has been great. Their “service” department is currently getting zero stars as far as we are concerned. ~Parracks
Worst ever - disappointed
This is bar none the very worst experience I have ever had.I will never purchase from this place ever again.Their service dept doesn't know one end from the other.
I had an accident. Didn't have a phone number with... - amysherman
I had an accident. Didn't have a phone number with me so I emailed the owner, Bob Copple. He immediately called me. He offered to send his guys to where I was with a loaner. His staff was extremely courteous and pleasant. I was stressed and frazzled and upset and it was so reassuring to get taken care of so well. He's a great guy, he runs a great dealership and I so appreciate him and his staff.