.Brake check because of a scraping noise. - REZIM685
Colin found a appt. time for me that was good for my schedule and the work was competed in a timely manner. Colin kept me informed as the work progressed.
Fast friendly and comprehensive - Lilsaphire
We arrived at the dealership later in the afternoon. Only about 15 minutes until close. They got us in got my oil changed and goddess out of the Bay before 5 o'clock. There were friendly and didn't seem unhappy to be there.
Top Reviewed Service Specialists At This Dealership
Service BDC Representative
Collision Center Manager
Taken care of - chevyguy
Everything on my truck was taken care of,, I was taken care of, the timely appointment and courtesy vehicle were greatly appreciated. It put me in a new vehicle I never expected that it was very nice
Very Helpfu! - Bigjim
My review is called Very Good because when I came to Sommers and Joe each listened and immediately offered me the opportunity to get the repair done if needed or a time when the work could be done. I came today and all was checked out and everything explained to me what was done to answer my issue. I was satisfied and left grateful for the service!!!
Most courteous experience from phone contact to service - jkando
Employees were attentive, and reacted promptly to service needs. I was kept advised of work in progress and all required work was completed on time. In addition a required service update was preformed without a delay while I waited.
Wouldn't consider going anywhere else. - Vitamin
I wouldn't consider going any where else for sales or service.
They are fair, friendly, and most of all trustworthy.
Family owned and operated with experience.
Tire rotation took 2 hours. - DJ
I had a scheduled appointment on a Saturday for a tire rotation. Appointment was at 9:30, arrived at 9:20. I asked for an update around 10:15-10:30 and was told they just needed to do the car wash. Finally got called @ 11:15 that car was done. When I got to the car, it hadn’t been washed. No comment was made for delay. Service was very poor. I sent message with concern over wait, but I never received a response.
When I purchased my tires at Holiday I purchased the extra for rotation, but I won’t return. I will find a service facility that actually cares and values your patronage.
Damaged my vehicle - Vet1
Damaged the leather interior while making a repair- never said a word to me . I saw it after I pulled out . The following day I found more damage. Thankfully I took a bunch of pictures of the car’ interior. I needed them to get the damage covered. I thought we would try to support our local shop rather than go to Milwaukee - this was a poor choice on my part. Then the service tech with two other co workers sat at the desk talk g about us and looking at us right in front of us. DO NOT use Bob Fish unless you want a terrible experience!
4x4 truck - John g
I bought a used truck here and right away it needed what i thought was an alignment( which I had to pay for myself) turned out to be a partially seized steering shaft, they would not help me out claiming I did not purchase the warranty. The bill was $ 597.00, which another deal helped cover part of the cost, I had the truck less than a month and put fewer than 2000 miles on it , and was afraid to drive it not knowing what was wrong with it. Now there is some GOD AWFUL noise coming from the front end when I turn the steering wheel. sounds like axle joint??? I am pretty freaked out right now knowing I am stuck with this truck for the next 6 years unless I want to take a huge hit on another trade in. Soon after I had the truck I noticed lots of tiny chips all over the vehicles windshield, numerous chips in the paint, and what looks like previous hail damage on the roof, The horn doesn't work, the head lights aren't aimed right, The valve covers leak oil, not to mention after checking the oil ( because the engine was ticking) second week I owed it I was shocked to find there was about a half an inch of oil on the stick, I added 3 quarts of oil and THANK GOD it seems to be OK now. I would like to mention that the woman I dealt with said she was going to call me back to see if they could help me out with my alignment after talking to her TWICE and FINALLY did a week later, The whole time the truck sat, and only got driven when absolutely necessary( so much for the fun and joy of a new purchase. I payed $21,000 for the truck total with the loan, The most I have ever spent on a vehicle, this has been BY FAR THE WORST EXPERIENCE I HAVE EVER HAD IN EVERY WAY, It has cost me money missed work, constant worrying and the reason I am writing this review at 4 am,,,, SLEEPLESS NIGHTS, and I all ready know there are going to be a lot more of them!!!
Sales AND Service - gluegle
First off I've been going to this dealer for nearly 20 years. I'm done. Recently purchased a car and the salesman was super rude to me. Without any nicety, he asked what I was looking for and then IMMEDIATELY made it clear, VERY CLEAR, he wasn't going to move on the price. Okay well. I know now to never purchase a car from this place again. It wasn't the price I was concerned about...it was his attitude. Secondly, the service department. What a joke. The technicians are sloppy and make it clear based on their work that they could care less about your car. Oil spilled inside engine compartment, etc.. Sometimes work is incomplete even after asking them to do something specifically or worse yet they break something else when you brought the car in to fix something else. I'm here to get my car in a better state not a worse one. Attention to detail is seriously lacking. Service people are rude, and disrespectful to others and to customers. I literally will drive 50 miles to get my car serviced else where from now on. EVS is terrible. The female VW service consultant (forgot her name) and a VW tech called Josh were the reason for my service woes.
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