Fast friendly and comprehensive - Lilsaphire
We arrived at the dealership later in the afternoon. Only about 15 minutes until close. They got us in got my oil changed and goddess out of the Bay before 5 o'clock. There were friendly and didn't seem unhappy to be there.
Top Reviewed Service Specialists At This Dealership
Service BDC Representative
Collision Center Manager
Timely and effective service work - JLK
Britt's usual quick diagnostic, and scheduling for repairs around my schedule is great. Tech Kopidlansky performed his great quality service level work again. Thanks guys!
Simply the Best - Jane W. Roberts
After 3 vehicles and 9 years it is a pleasure to write this review about Crest and Dan Deutschendorf in
service. I know he has ironclad integrity, but also demonstrates great tenacity in solving all situations.
Once Dan takes control, I relax knowing that my vehicle will be serviced to Dan's exacting standards.
I trust his judgement implicitly. The entire Crest Service team is always extremely thorough and professional. Anyone who complains about dealer service hasn't been to Crest. You may enter as a customer, but will leave as a friend.
Jane W. Roberts
Most courteous experience from phone contact to service - jkando
Employees were attentive, and reacted promptly to service needs. I was kept advised of work in progress and all required work was completed on time. In addition a required service update was preformed without a delay while I waited.
Tire rotation took 2 hours. - DJ
I had a scheduled appointment on a Saturday for a tire rotation. Appointment was at 9:30, arrived at 9:20. I asked for an update around 10:15-10:30 and was told they just needed to do the car wash. Finally got called @ 11:15 that car was done. When I got to the car, it hadn’t been washed. No comment was made for delay. Service was very poor. I sent message with concern over wait, but I never received a response.
When I purchased my tires at Holiday I purchased the extra for rotation, but I won’t return. I will find a service facility that actually cares and values your patronage.
4x4 truck - John g
I bought a used truck here and right away it needed what i thought was an alignment( which I had to pay for myself) turned out to be a partially seized steering shaft, they would not help me out claiming I did not purchase the warranty. The bill was $ 597.00, which another deal helped cover part of the cost, I had the truck less than a month and put fewer than 2000 miles on it , and was afraid to drive it not knowing what was wrong with it. Now there is some GOD AWFUL noise coming from the front end when I turn the steering wheel. sounds like axle joint??? I am pretty freaked out right now knowing I am stuck with this truck for the next 6 years unless I want to take a huge hit on another trade in. Soon after I had the truck I noticed lots of tiny chips all over the vehicles windshield, numerous chips in the paint, and what looks like previous hail damage on the roof, The horn doesn't work, the head lights aren't aimed right, The valve covers leak oil, not to mention after checking the oil ( because the engine was ticking) second week I owed it I was shocked to find there was about a half an inch of oil on the stick, I added 3 quarts of oil and THANK GOD it seems to be OK now. I would like to mention that the woman I dealt with said she was going to call me back to see if they could help me out with my alignment after talking to her TWICE and FINALLY did a week later, The whole time the truck sat, and only got driven when absolutely necessary( so much for the fun and joy of a new purchase. I payed $21,000 for the truck total with the loan, The most I have ever spent on a vehicle, this has been BY FAR THE WORST EXPERIENCE I HAVE EVER HAD IN EVERY WAY, It has cost me money missed work, constant worrying and the reason I am writing this review at 4 am,,,, SLEEPLESS NIGHTS, and I all ready know there are going to be a lot more of them!!!
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