A very enjoyable professional experience - pbipermit
The service rep the manager of the financing was all a great experience . They did everything in a timely manner they told me exactly what I was getting their encouraged me to go in the right direction to answer all my questions professional courtesy
Top Reviewed Service Specialists At This Dealership
Scheduled Maintenance/Oil Change - inkman48
Molly DeLong(Service writer I assume) was excellent from the moment I walked in for scheduled appointment,to the second I left. Could not have had a better experience with service department.
Simply the Best - Jane W. Roberts
After 3 vehicles and 9 years it is a pleasure to write this review about Crest and Dan Deutschendorf in
service. I know he has ironclad integrity, but also demonstrates great tenacity in solving all situations.
Once Dan takes control, I relax knowing that my vehicle will be serviced to Dan's exacting standards.
I trust his judgement implicitly. The entire Crest Service team is always extremely thorough and professional. Anyone who complains about dealer service hasn't been to Crest. You may enter as a customer, but will leave as a friend.
Jane W. Roberts
Most courteous experience from phone contact to service - jkando
Employees were attentive, and reacted promptly to service needs. I was kept advised of work in progress and all required work was completed on time. In addition a required service update was preformed without a delay while I waited.
Tire rotation took 2 hours. - DJ
I had a scheduled appointment on a Saturday for a tire rotation. Appointment was at 9:30, arrived at 9:20. I asked for an update around 10:15-10:30 and was told they just needed to do the car wash. Finally got called @ 11:15 that car was done. When I got to the car, it hadn’t been washed. No comment was made for delay. Service was very poor. I sent message with concern over wait, but I never received a response.
When I purchased my tires at Holiday I purchased the extra for rotation, but I won’t return. I will find a service facility that actually cares and values your patronage.
Customer Service - Herrea
Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service!
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR,... - unsatified39
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR, THE SERVICE LADY WAS VERY RUDE,SHORT IN HER WORDS AND NOT VERY FRIENDLY AT ALL. SHE ACTED LIKE I WAS A BOTHER TO HER. I NEVER SEEN SUCH RUDENESS BEFORE. IF LYNCH DOES NOT WANT PEOPLE TO COME THERE AND GET THERE VEHICLE TESTED FOR EMISSIONS, I SUGGEST THEM NOT TO DO THIS LIKE OF SERVICE, BUT OF COURSE THEY DO GET PAID FROM THE GOVERNMENT TO DO THIS KIND OF SERVICE. THERE CUSTOMER SERVICE IS VERY POOR!!!!!!
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Praise the Zimbrick - ENDLIS
Sometimes when you pay more you get more, including peace of mind! They really are reliable and trustworthy,they want you to walk away happy!