great - roys
jr and Criss s in service help out and take care of u and go out of there way to help u keep up the good job
Top Reviewed Service Specialists At This Dealership
GMC truck - Rick1111
Thanks Nick! You did a great job, along with the service, department, in meeting my needs. Your service is exceptional, and I would highly revommend Napketon to my family and friends.
Service & Parts Dir
A very enjoyable professional experience - pbipermit
The service rep the manager of the financing was all a great experience . They did everything in a timely manner they told me exactly what I was getting their encouraged me to go in the right direction to answer all my questions professional courtesy
Scheduled Maintenance/Oil Change - inkman48
Molly DeLong(Service writer I assume) was excellent from the moment I walked in for scheduled appointment,to the second I left. Could not have had a better experience with service department.
Above and Beyond service. - arcelyte77
Great guys to deal with. My ATS has had a few in-warranty issues and I'm a total Pain-in-the-A$$ customer. I've done service extras because of the explanations from Ross and Victor. The prices have always been lower than the surrounding Cadillac dealerships. My last visit I got the Upper intake cleaning (ATS 2.0T owners. GET. THIS. DONE. It actually makes the car run better.)
I cant say enough about the dealership. People like this will make me come back to the Motor Werks group and buy another car. (Probably not another Cadillac... but hey, Motor Werks sells like 10 other brands.) !!!Owners and Managers of Motor Werks!!! Ross and Victor are key people, don't lose these two. It's hard to find good employees that care about your business... Your bottom line. I would snatch up either of these two for my company in heart beat.
Cadillac Certified Service Advisor
Cadillac Service Advisor
Simply the Best - Jane W. Roberts
After 3 vehicles and 9 years it is a pleasure to write this review about Crest and Dan Deutschendorf in
service. I know he has ironclad integrity, but also demonstrates great tenacity in solving all situations.
Once Dan takes control, I relax knowing that my vehicle will be serviced to Dan's exacting standards.
I trust his judgement implicitly. The entire Crest Service team is always extremely thorough and professional. Anyone who complains about dealer service hasn't been to Crest. You may enter as a customer, but will leave as a friend.
Jane W. Roberts
A pleasant experience - Yellowbirch2018
Everyone very friendly and helpful. It's refreshing to visit a car dealership with so many people willing to help you with any problems, plus a courtesy car is at your disposal..
Service Department worst in the state - thomassnoderly
I bought my car in August of 2014, 3 weeks after I bought the car, they had to replaced the transmission, now 2 years later I brought the car back and told them the issues and they kept it over night and did not fix what I asked them. I took the car to a dodge dealership only to find out they have to replace a 2 year old transmission. When I called to find out the warranty on the transmission the service department (Mike) tried to argue with me about what I asked them to look at. He was rude and I am surprisingly wondering why he still has a job there. I would not have them work on a go cart. Poor service department and lack of professionalism. Do not let them work on your car!
Customer Service - Herrea
Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service!
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR,... - unsatified39
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR, THE SERVICE LADY WAS VERY RUDE,SHORT IN HER WORDS AND NOT VERY FRIENDLY AT ALL. SHE ACTED LIKE I WAS A BOTHER TO HER. I NEVER SEEN SUCH RUDENESS BEFORE. IF LYNCH DOES NOT WANT PEOPLE TO COME THERE AND GET THERE VEHICLE TESTED FOR EMISSIONS, I SUGGEST THEM NOT TO DO THIS LIKE OF SERVICE, BUT OF COURSE THEY DO GET PAID FROM THE GOVERNMENT TO DO THIS KIND OF SERVICE. THERE CUSTOMER SERVICE IS VERY POOR!!!!!!
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.