The people working are always very friendly and the waiting - AIRMICH34
Staff is always very friendly and accomodating. Always tries to find some type of discount to apply to my oil change for loyalty. Waiting area is very nice
great - roys
jr and Criss s in service help out and take care of u and go out of there way to help u keep up the good job
Top Reviewed Service Specialists At This Dealership
Last minute repairs - LBLANK3643
Awesome service, when my truck broke down two days before our vacation. Jason worked us into the schedule and provided a loaner vehicle while the repairs were being completed. Always a great appearance when working with Jason, he always keeps me updated on on the status of the repairs and ensures we understand what is going to be completed.
trustworthy knowledgeable service - hlm66
I have been having my car serviced here for many years. The staff is always friendly and accommodating. All of my concerns are always completely addressed and explained in a way I can understand. I have total confidence in the service staff and their recommendations. The customer service is excellent.
Great customer service - Gabrielle
Excellent dealership with great customer service. Paul helped me out a lot with everything. I am a completely satisfied customer and will be visiting this dealership for all my needs on my impala.
Great service - k.i.apple11
Raffaele is great to work with. He is very knowledgeable and really takes the time to get to know you and your needs on your vehicle.
A very enjoyable professional experience - pbipermit
The service rep the manager of the financing was all a great experience . They did everything in a timely manner they told me exactly what I was getting their encouraged me to go in the right direction to answer all my questions professional courtesy
Cindy Laser, Service Dept. - C. Weigel
I use Cindy exclusively, because her level of customer service is outstanding. I guess that being a woman, I like dealing with one. She is always extremely helpful. I have bought three new cars from Sullivan and with each car, I usually need her help me, because of the incredible technology, that is put into these new cars, that baffle me!
When Cindy is off, I always count on Geoff to help me. He too, is very patient, teaching me how to run some of the stuff.
Certified Service Advisor
Asst. Service Mgr/Certified Service Consultant
Very Helpfu! - Bigjim
My review is called Very Good because when I came to Sommers and Joe each listened and immediately offered me the opportunity to get the repair done if needed or a time when the work could be done. I came today and all was checked out and everything explained to me what was done to answer my issue. I was satisfied and left grateful for the service!!!
Ewald Chevy - Chase
I highly recommend Ewald Chevy. I had an all around great experience with there customer service an I’m very satisfied with all there hard work.
It's the little things that make a huge difference!! - DLG
I have been looking for a newer model car with a few features which were lacking on my 2012 Buick Verano. I definitely needed a rear camera, warning lights on the rear view mirrors, I needed the car to be 'dog friendly.'
I drove to Marquardt for an oil change and one of the Salesmen, Miguel Sanchez, approached me and very patiently went over the upgraded features on the 2015 Verano which I was looking at. As I was thinking of a vehicle with a higher sitting position and the 'feel' of a SUV, he offered me two test drives: one in the Encore (an overnight test trial), the other in a Denali which I drove home and back the next day without any pressure to purchase either model. I liked both of the cars I was shown; but having owned a Verano, I kept thinking perhaps I needed to test drive the newer model. It only took a drive once around the building and I was sold on it. Miguel answered many questions I had without wanting to be 'elsewhere.' Carey Lynch was present and gave me advice on leasing vs purchasing a vehicle because of my history of not wanting to maintain an aging car; and within minutes, she gave me prices to ponder! Then the leasing agent, Tim Holloway, explained the lease details in less than 10 minutes and answered a few questions that I was always curious about when leasing.
There are many extra benefits besides the red licorice snack jars when you buy from this dealership. A valet service, free car washes, a specific amount of time for included 'maintenance' and 'oil changes,' and friendly, unhurried service department personnel!!
Please stop in and visit this dealership! The waiting rooms on both levels are spotless and they have free sodas, TV, reading materials, and coffee!!
I will definitely return to Marquardt for any further purchases and I know from experience the 'wait time' for routine work can be excessive in some dealerships. Yet, not here!!
PS: Petsmart has a bucket and/or bench seat cover for your critter and the back seats in most models can be flattened for carrying a critter or a crate!!
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Great dealership - Susan K Sullivan
Harvard GMC is a great dealership. All their personnel are very courteous and they treat their customers with respect. I highly recommend this dealership to family and friends.
I chose to drive to Harvard to purchase my Buick Encore rather than go to the dealership in my home town of Rockford.
Great as always! - MIKE ROSSI
I am very impressed this visit as to the body shop guys ( took a ding out of my driver door ) also tuched up a couple spots, then gave me a bottle of touch up paint. Next the detail guys did great, also. Last of all, the service guys set me up right for winter, no need to tell them what all to do. Why you may wonder, because I have the best salesman in the store ( KEN. ) This man knows everything that needs done and relays the info to the service dept. while I just stand by and watch. That's the action I recieve. Thanks, Lynch team, you guys scored another one, in my book.
Excellent service! - Clarifierdd49
Steven Crane in the service department is excellent! He is polite, attentive, informative and truly cares. I would highly recommend any person requiring service on their GM vehicle to see Steve Crane in the Grossinger service department.
GREAT PLACE TO GET YOUR NEW CAR FROM!! - Cassandra H
a week ago
Scottie was an exceptionally great and awesome salesman that helped me get my beautiful car. He was nice, respectful, honest, and kind. All who may ask me where I got my car, I definitely will tell them Boucher Buick GMC of Waukesha. I will tell them to ask for Scottie S. he's the best.
Awesome - mario1996
I like the way the service was , it was very respectful and it's a very helpful place I recommend it to anyone looking for good service and a car
Disappointed - Courtney
I went in for an oil change and asked to replace my 3 wiper blades
$82 later for just the blades if highway robbery
Took me for a ride for sure!
They need to mention the cost beforehand
Sevice department rip off - sparky24
My daughter took her Chevy in for repair, and they said she needed all new parts and they were burned out, We took it to another auto repair they said parts were fine , fixed a wire. This dealer tried to get $ 1150.00 off my daughter for parts that were in good working order. I believe they call it Fraud??No one could be that incompetent. Then tried to charge her $ 99. 00 for there lie of diagnosis.
Horrible customer support after the sale - Mchlhow
I am posting this review to inform potential buyers of the risks of purchasing a used Pre-Certified GMC car from Courtesy GMC-Buick in Crystal Lake. The issues that I experienced include management standing behind a car they sold, unable to fix basic problems (multiple visits per issue), and customer satisfaction (mostly dealer exec management).
The facts speak for themselves. I purchased a 2012 Yukon XL (65,000 miles) in August 2016. It has been in the shop 36 times (44-days total) for 16-problems in 16-months. Five of the critical problems were missed during the pre-certification of the vehicle (alignment, tires & rims, radio, steering, outside mirror). I paid for several key repairs and have spent approximately $3,500 out of pocket.
Once I switched dealerships (8 months ago), the issues were resolved. I attempted to work with the Courtesy Management (including owner) and that did not go well. The Courtesy Service Staff (all of the service reps were great including Mark O) really tried hard and once management got involved it got bad. I attempted to obtain the Pre-Certified Checklist (the pre-certified agreement says the dealer is to provide) and was not allowed to take it from the dealership (the finance representative would not provide a copy). In addition, the dealership used my extended warranty without my consultation and during the Pre-Certified timeframe.
I fully understand buying a used car has risk. This is the reason I purchased the pre-certified warranty and extended warranty. I have purchased used cars all my life and this is by far the roughest experience. This situation is fully documented and I can support all items listed above.
The reason I am posting now is that I had to take the car in again this month for a repeat problem that Courtesy attempted to fix earlier this year.
Customer Service - Herrea
Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service!
Sales AND Service - gluegle
First off I've been going to this dealer for nearly 20 years. I'm done. Recently purchased a car and the salesman was super rude to me. Without any nicety, he asked what I was looking for and then IMMEDIATELY made it clear, VERY CLEAR, he wasn't going to move on the price. Okay well. I know now to never purchase a car from this place again. It wasn't the price I was concerned about...it was his attitude. Secondly, the service department. What a joke. The technicians are sloppy and make it clear based on their work that they could care less about your car. Oil spilled inside engine compartment, etc.. Sometimes work is incomplete even after asking them to do something specifically or worse yet they break something else when you brought the car in to fix something else. I'm here to get my car in a better state not a worse one. Attention to detail is seriously lacking. Service people are rude, and disrespectful to others and to customers. I literally will drive 50 miles to get my car serviced else where from now on. EVS is terrible. The female VW service consultant (forgot her name) and a VW tech called Josh were the reason for my service woes.
Worst service ever !!! - 123monia
Service is poor and no one is nice to you everyone I rude to you. When I drop my car off for service there is always issue after I fix my car.