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My new F 350 super duty only had 250 miles on it when I... - JIMSTOY3214
My new F 350 super duty only had 250 miles on it when I took it in to service. I told Randy that the rear differential has a wine on deceleration. He got it in right away. Had a service technician check it out. Said it would need a new gear set. And would have to be ordered. They received it in two days. They got it in right away. The kit had a wrong front pinion bearing and seal. They got right on it and resolved the problem and had the proper parts the next morning. The truck was done that afternoon. And done right
Top Reviewed Specialists At This Dealership
Sales Consultant/Internet Manager
Angie, Tim, and Kevin are the best at service. They... - DLHORT1955
Angie, Tim, and Kevin are the best at service. They never make me wait long. There are always goodies on the sales floor, Mark always says hello and offers me something.
Sales & Leasing Consultant
We had a great experience, Bill was relaxed and no... - Breiea24
We had a great experience, Bill was relaxed and no pressure at all. I appreciate the patience shown by the entire staff and especially Bill!
New Car Manager/Human Resources
I know nothing of Boucher Ford other than Mike Yager in... - Monica H.
I know nothing of Boucher Ford other than Mike Yager in the service dept. I worked with Mike a little over a year ago and I just worked with him on 4 recalls on my Explorer. He is extremely attentive and helpful and I'd recommend him to anyone. Great guy.
Friendly staff, clean waiting area, quick service time,... - kimpkessler
Friendly staff, clean waiting area, quick service time, And the best part of all is they ran my car thru the car wash for fre!
The entire process was easy in purchasing a used car from... - dcrerar2012
The entire process was easy in purchasing a used car from Griffin Ford in Fort Atkinson. Working with Denny on the purchase was very pleasant. He was helpful and accommodating. The financing was easy and stress free with Duston. Kay in the service department was awesome in getting my concerns taken care of. I couldn’t ask for a better experience. They even made my dog welcome! Thank you!
Great customer service. Helped me find exactly what I... - rachelnanstad
Great customer service. Helped me find exactly what I wanted in a vehicle! Will definitely be back in the future for our next purchase l.
Used Vehicle Sales
The team at Griffin Ford was wonderful to work with!... - swilliams40
The team at Griffin Ford was wonderful to work with! Highly recommend! Dave found exactly what I was looking for and Melissa handled all of the financing... was quick, smooth, and a great experience.
Pre-Owned Sales Consultant
I loved working with Amanda to purchase my new Ford... - russ
I loved working with Amanda to purchase my new Ford Explorer ST.
Amanda is not pushy, but at the same time answers any question I had. She is a good listener and makes things happen. A great asset for Boucher
Had a great experience purchasing a new to me used Toyota... - rmedema22
Had a great experience purchasing a new to me used Toyota tacoma with the help of Ryan. I felt comfortable and confident that I was being taken advantage of, received quality customer service, and a good deal. Would go back again!
General Sales Manager
Had a great experience buying my 2020 Ford Ranger here.... - gunsights69
Had a great experience buying my 2020 Ford Ranger here. Low pressure, great price, great customer service. What more can you ask for? My salesperson Kellie was very helpful throughout the process, and has been a help after the sale!
Great job as always nice employees and clean place . I... - cjl1977
Great job as always nice employees and clean place . I recommend Glendale heiser for all kinds of service. Close to my home love it. Great
Lincoln Executive Business Director
Sales and Leasing Consultant
The wife and I have purchased three new vehicles over the... - marlinthome
The wife and I have purchased three new vehicles over the years at Elkhorn motors and had them serviced by Troy, their head technician, the go to guy. Troy, works on our vehicles as if they were his. Very repectworthy of his performance under the hood and all around the vehicle. Well worth the time to ride out from Mukwonago, to have our vehicles serviced correctly.
It was time for a new car so I went to Miller Motors.... - jessica
It was time for a new car so I went to Miller Motors. Brian helped me find the perfect Grand Cherokee. They made buying a car enjoyable and convenient.
Uptown is a top-rate dealership. They are friendly,... - Dr. Kemp
Uptown is a top-rate dealership. They are friendly, professional and efficient. I highly recommend them. The sales and service staff are absolutely, positively fantastic!
Matt was great to work with and there was no pressure.... - mgrlindy
Matt was great to work with and there was no pressure. Over all was a good experience. I'll see how the service dept. is I have heard good things about this dealership
Greg was great to work with. Came in on his day off to... - Mark
Greg was great to work with. Came in on his day off to make sure we were taken care of. Efficient car buying process. Thanks!
Best experience I have ever had buying a car or truck. Am... - jerryrs64
Best experience I have ever had buying a car or truck. Am 78 and live in St Paul. The truck had all the options I was looking for, but it was 360 miles away. Dealt with Rick over the phone and they delivered it to me the next day and drove my trade in back.
Love the environment there everyone is very nice and... - Catherine0202
Love the environment there everyone is very nice and helpful! Justin got me the car I wanted for the price I wanted. He was also very patient and helpful through the whole process!
The sales department was very professional. Patrick and... - Professional_status
The sales department was very professional. Patrick and his team were very helpful and understanding in regard to my needs and through professionalism, helped me reach my goal of where I wanted to be. Through this process of making my purchase, they have found another loyal customer who will return in the future.
To Van Horn, thank you very much for your courtesy, integrity, and professionalism.
Good service. Ellen Ballweg was friendly and... - jhaas8503
Good service. Ellen Ballweg was friendly and knowledgeable. The only one I recognize is Brent Krause, everyone else is gone. Don't like it as much.
Worked with Dan Jr on purchase and Kevin in Financing.... - Dirk C
Worked with Dan Jr on purchase and Kevin in Financing. Both guys we very helpful during the sales/financing process. Nice to do business with a local Delavan Ford Dealer.
Oil change, did a good job. Cabin air filter very... - Quality.
Oil change, did a good job. Cabin air filter very expensive. Checked prices for that afterwards and it was much cheaper elsewhere. Friendly helpful staff
Hands down the worst experience I have ever had at a car... - Jamiebrown204
Hands down the worst experience I have ever had at a car dealer. Not only did they not listen to what I was willing to put down on the purchase when I asked for my keys back on my trade they guy called me a jerk! Nice salesmanship.
Doug is very easy to work with and I can’t wait to do... - Moe72987
Doug is very easy to work with and I can’t wait to do business with him again in the future! Thank you for everything! I love my car!!
Very professional dealers with incredible customer... - morganchafin2
Very professional dealers with incredible customer service. I'm so grateful to have found a dealership whose top priority was their customers' wants and needs. Joe Baker worked incredibly hard to ensure my car buying process was as smooth and simple as it could be.
Had service done on 2018 Explorer in Sep of 2020 and they... - tburke9
Had service done on 2018 Explorer in Sep of 2020 and they told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oil change this month and they told her that the rear brakes were worn on one side and said it would not be covered under warranty and at this time it only had 13000 miles-most likely the calipers are hung up. They told her they could fix it for about 240.00. When I called they said they did not have a Tech look at. They make it seem like they like to take advantage of women as the tires were fine and I will take to another shop to look at the calipers. I would not recommend anyone to use there service department as I would not trust that the work needs to be done.
The service was great. The process was laid out nice and... - FS
The service was great. The process was laid out nice and clear for me to understand with their help of working out any discount where I could get it! Easy to say I definitely recommend buying a vehicle from Ketterhagen Motors.
Unfortunately even at my age found Harvard Ford is... - Jimbo
Unfortunately even at my age found Harvard Ford is definitely lacking in pride principles integrity communication skills upmost honesty. 1st was wrong dimensions on a purchase. 2nd lack of follow up and had date to go and sign papers even after telling I had purchased car insurance prior to taking delivery. Day to drive there w/ my trade and title. Called before the drive only to find out it was at another dealership Definitely not a happy camper. Following day saw on my mobile banking insurance premium was taken out. Well no car out of pocket hence cancelling policy being charged for 3 days and takes 10 to 14 business days for a credit. So back to drawing board to buy from one who values and respects customer needs Total disregard in providing a new customer w/ information.
Best auto buying and service experience, period! - brandonblazer84
Long story short, my wife wanted a a ford edge and i wanted it to be a specific year based on reliability reasons. Within a week I spoke to 3 different dealerships as each had the ford edge in the year i was looking for. Each time the car supposedly sold right before i made it to the dealers to purchase. The last straw was the third time. I wasn't sure if they were all telling the truth or trying to bait and switch to up sell me something else. The last dealer this happened with was Buss Ford. However, Ray Silvey at Buss Ford let me know that a former customer expressed potential interest in the same vehicle earlier in the day. Being that she expressed a potential interest, technically before i did, and was a former customer they let her test drive and take the car for the night to see if she would like it. As my luck would go, she bought it. I was quit annoyed, and disappointed to say the least. Especially since this seemed to keep happening to me. Unbeknownst to me, Ray Silvey, whom had been helping me at Buss Ford went searching for a ford edge in the year i wanted but also for similar suv's as the ford edge. I wasn't interested in any and was dead set on the ford edge. Then Ray called me and was adamant i had to come in and look at a gmc acadia he found. I reluctantly did go and look at it and ended up taking him up on his offer to take it for the night to see what my wife and kids thought. This ended up being the best decision I could have made! My wife loved it, my kids fell in love with it, and it grew on me, all in one night! We went the next day and bought it! Ray went above and beyond what i expected out of any sales person. Heck none of the other dealers ever even called me back after selling their ford edges. If it wasn't for Ray we would have never bought a GMC Acadia, which is way better than the ford edge! Ray was fantastic as well as Buss Fords service! There was a minor issue that popped up on the vehicle the next day. When I brought it to Rays attention, He and Buss Ford took care of it with no questions asked. Very impressive service! This is important because i have heard horror stories of people buying a car from a dealer only to have a problem shortly after and the dealer doesn't care because its your car now. I have always hated going to car dealerships and dealing with the sales people. Because of this i tend to purchase all my vehicles privately, not anymore. All my future vehicle purchases will most likely all be with Buss Ford. It truly does feel like once you purchase a vehicle from them you are part of the family and they will take care of you for life. Great place, great employees, great service. Cant go wrong here! Purchase with piece of mind!
Sales and Finance Director
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