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They were friendly. When I brought my limping vehicle... - KRICHTER286
They were friendly. When I brought my limping vehicle into the dealership they helped me with a more reliable car and for a good price.
Top Reviewed Specialists At This Dealership
Brian worked with us to get a loaner and kept us informed... - TDUNN4
Brian worked with us to get a loaner and kept us informed of the status of the repair.
Can't have enough communication between the service dept and customer
Great customer service and very friendly. This is my... - mary.noyes28
Great customer service and very friendly. This is my second time purchasing a vehicle from this dealership. I like that they take the time to show you how to use your new vehicle.
I had a nice welcome. My sales rep Eugene was extremely... - LOUISESCHRUNK
I had a nice welcome. My sales rep Eugene was extremely knowledgeable and friendly. The store was very clean. I appreciated the service and discussions before final purchase
Sales & Leasing Consultant
Ren in Service is the best! Actually tries to help solve... - ScottJoffe
Ren in Service is the best! Actually tries to help solve the issue without trying to get the most money out of you. Good guy...
Lincoln Executive Business Director
Sales and Leasing Consultant
I had to have my drivers side mirror replaced after it... - joeflett61
I had to have my drivers side mirror replaced after it was hit by a delivery van. They got me an appointment very quickly and were incredibly friendly. It only took 40 minutes for them to fix it and the price was incredibly reasonable, couldn't be happier.
Great service, honest and upfront . Great price for the... - ayakle
Great service, honest and upfront . Great price for the car. Brandon was professional and easy to work with. Would buy a car again from the dealership.
Horrible-They won't fix a car bought at their dealership... - lynns
Horrible-They won't fix a car bought at their dealership which has a delamination from primer defect on paint. Paid for upgraded exterior paint and now have a four 4 year old car with paint that doesn't stick to the primer.
Torby always does a great job servicing my cars at Kunes... - Bob
Torby always does a great job servicing my cars at Kunes Ford in Delavan. I will definitely be back when my car needs service. Thanks!
Terrible deal on a new car. Not straightford. Not... - Artemis
Terrible deal on a new car. Not straightford. Not accountable. Bait and switch is alive and well here. Beware, bring your lawyer, don't sign anything.
Best auto buying and service experience, period! - brandonblazer84
Long story short, my wife wanted a a ford edge and i wanted it to be a specific year based on reliability reasons. Within a week I spoke to 3 different dealerships as each had the ford edge in the year i was looking for. Each time the car supposedly sold right before i made it to the dealers to purchase. The last straw was the third time. I wasn't sure if they were all telling the truth or trying to bait and switch to up sell me something else. The last dealer this happened with was Buss Ford. However, Ray Silvey at Buss Ford let me know that a former customer expressed potential interest in the same vehicle earlier in the day. Being that she expressed a potential interest, technically before i did, and was a former customer they let her test drive and take the car for the night to see if she would like it. As my luck would go, she bought it. I was quit annoyed, and disappointed to say the least. Especially since this seemed to keep happening to me. Unbeknownst to me, Ray Silvey, whom had been helping me at Buss Ford went searching for a ford edge in the year i wanted but also for similar suv's as the ford edge. I wasn't interested in any and was dead set on the ford edge. Then Ray called me and was adamant i had to come in and look at a gmc acadia he found. I reluctantly did go and look at it and ended up taking him up on his offer to take it for the night to see what my wife and kids thought. This ended up being the best decision I could have made! My wife loved it, my kids fell in love with it, and it grew on me, all in one night! We went the next day and bought it! Ray went above and beyond what i expected out of any sales person. Heck none of the other dealers ever even called me back after selling their ford edges. If it wasn't for Ray we would have never bought a GMC Acadia, which is way better than the ford edge! Ray was fantastic as well as Buss Fords service! There was a minor issue that popped up on the vehicle the next day. When I brought it to Rays attention, He and Buss Ford took care of it with no questions asked. Very impressive service! This is important because i have heard horror stories of people buying a car from a dealer only to have a problem shortly after and the dealer doesn't care because its your car now. I have always hated going to car dealerships and dealing with the sales people. Because of this i tend to purchase all my vehicles privately, not anymore. All my future vehicle purchases will most likely all be with Buss Ford. It truly does feel like once you purchase a vehicle from them you are part of the family and they will take care of you for life. Great place, great employees, great service. Cant go wrong here! Purchase with piece of mind!
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