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Best experience - Marion
Test drive a one used and one new Jeep Wrangler. Chase was very informative and kept me up to date on what was going on with both vehicles, I ended up buying the new one. Chase was great to deal with. Very prompt on returning emails with my million questions and very good follow up. Thanks Bernard’s and chase!
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Hudson Chrysler was a pretty good dealership so far, they... - 753
Hudson Chrysler was a pretty good dealership so far, they knew what they were selling and gave us a fair price on our trade, I was very happy how fast it was to close the deal on our purchase! Our salesman Nick was a great guy! I never felt pressured one bit and that means a lot to me when I’m looking for a new vehicle. Bridget also did a great job on the paper work end too! I hope that there service department takes as good of care of us as the sales team did! That is what keeps me coming back to a dealership.
Internet Sales Manager
Service Contract Woes!!! Tire Blowout - KS_Frustrated
We purchased the 2016 GMC Yukon in August of 2019, at that time we also purchased the Extended Bumper to Bumper coverage, as well as the RoadVantage coverage premium both for the lifetime of the vehicle. On December 26th while returning from celebrating Christmas with extended family, our tire indicator shows we are losing air fast, we just happened to be pulling into a small town just 30 min from home, so we pulled into a gas station to assess the situation. The tire went completely flat in no time, so I proceeded to change the tire, finding out that the tire wrench would not fit the lug nuts on the tire due to the hub cap which I could not get off. A good samaritan stopped and helped us, and happened to have a deep socket set with him to remove the lug nuts. We get everything changed, packed everything back in the car and headed home. The next day I call into RoadVantage to report a loss and file a claim, they tell me my policy is rejected as Fury Motors had never paid them for the contract. I was holding the contract in my hand with the price/bill reflected on it. I proceeded to call Fury Motors and was told to leave a voicemail as Janelle wasn't in until 9. To give her until 10 to get back to me addressing my concerns. At 11:30 having not heard from Fury, I called back and my information was taken down. I leave another voicemail for Janelle explaining the situation. 2:30 I call Fury back and ask to speak to Janelle, she is busy, but I am connected to Paul Morin. Paul knows of the situation and says Janelle is working on it, something with paperwork, and she was going to call me back shortly. I check back with Roadvantage to see if maybe the paperwork issue has been straightened out. It has not. At 5 pm, I call Fury back and Janelle is unavailable, and I leave another message asking the status of my claim. I take my tire to the Tire shop in Norton, they inform me the tire is ruined and will have to be replaced. Monday 12/30 Janelle calls me back and tells me this has never happened before and it is being taken care of. Something with the paperwork being filed and makes it seem like it is RoadVantage's problem possibly. To go ahead and get the tire fixed. I am given an email address to send the invoice to when I get the tired repaired. 1/8/20 Tire shop calls the tire has come in and they will put on the vehicle. I get the bill. I check with RoadVantage to see about reporting a loss/filing a claim. My account is still rejected as it shows that Fury Motors has still not paid them for the contract. I call fury motors again, Janelle is unavailable, but I leave a message explaining that the contract is still showing rejected. I send a copy of the invoice to the email given. I am told Janelle will call me back. 1/10/20 9 a.m. I call Fury motors back, I explain my frustration with the contract still showing rejected. I am told Janelle will call me back and leave a voicemail. I call back after lunch and the receptionist tells me Rommie would like to talk to me. Rommie is not available, so she offers to call his cell phone, still no answer from Rommie. I am told that Rommie will call be back still on this day. I did receieve an email from Janelle stating that the invoice has been received and that Fury will take care of it. No mention as to whether they will take care of the service contract being reinstated, or being paid or not. I reply to the email to Fury explaining my frustration, and the number of hours that have been put in checking on the service contract and trying to track it down. RoadVantage comes with 24-hour roadside assistance, I am fortunate that I didn't call in for assistance on the 26th, or that the blowout didn't happen on the highway, as I would have been told my contract is rejected as it hadn't been paid by Fury. I did ask for Fury to pay for my contract with RoadVantage since it hasn't ever been paid, and to refund my payment to them for the contract. I am curious if this is standard practice, to not pay the bills on the service contracts until the customer actually calls in to make a claim. I checked with Roadvantage again, the contract is still listed as rejected. I call Fury again, and ask to speak to Rommie, he is unavailable, and I am sent to his cell phone, which eventually goes to Voicemail. I leave a message asking for an explanation of what is going on and the status of my RoadVantage contract. I do not receive a phone call or email again from Fury. 1/14/20 I check with RoadVantage again to see if My contract has yet been reinstated. Very Frustrated. I live in Kansas so it is not convenient to drive to the dealership and talk to someone in person. I hope to someday get this resolved.
Blane Jackson was a huge help and honest. Thank you for... - Ms96
Blane Jackson was a huge help and honest. Thank you for going out of your way and getting the car sent to your location. Great deal on the car!
Hudson Chrysler Dodge Jeep Ram