WOULD NEVER BUY A VEHICLE HERE AGAIN - GOING BACK TO "FORD"
The entire transaction was unprofessional, to say the least. The sale was rushed. The vehicle was prepped very hastily. We found several items broken or missing on the vehicle when we went through it thoroughly at home, and rather than even contact the salesperson, who was very crude, we had them repaired. We took our Traverse in for an oil change at Bergstrom (only because it was free), and apparently the mechanic never reset the sensor that alerts you to change your oil. Fortunately, we realized we were going too long and not being notified. We would NEVER buy a vehicle from Bergstrom again. We actually have another free oil change coming, but I will not take a chance of going back to Bergstrom for service. Not worth ruining the vehicle.
4x4 truck - John g
I bought a used truck here and right away it needed what i thought was an alignment( which I had to pay for myself) turned out to be a partially seized steering shaft, they would not help me out claiming I did not purchase the warranty. The bill was $ 597.00, which another deal helped cover part of the cost, I had the truck less than a month and put fewer than 2000 miles on it , and was afraid to drive it not knowing what was wrong with it. Now there is some GOD AWFUL noise coming from the front end when I turn the steering wheel. sounds like axle joint??? I am pretty freaked out right now knowing I am stuck with this truck for the next 6 years unless I want to take a huge hit on another trade in. Soon after I had the truck I noticed lots of tiny chips all over the vehicles windshield, numerous chips in the paint, and what looks like previous hail damage on the roof, The horn doesn't work, the head lights aren't aimed right, The valve covers leak oil, not to mention after checking the oil ( because the engine was ticking) second week I owed it I was shocked to find there was about a half an inch of oil on the stick, I added 3 quarts of oil and THANK GOD it seems to be OK now. I would like to mention that the woman I dealt with said she was going to call me back to see if they could help me out with my alignment after talking to her TWICE and FINALLY did a week later, The whole time the truck sat, and only got driven when absolutely necessary( so much for the fun and joy of a new purchase. I payed $21,000 for the truck total with the loan, The most I have ever spent on a vehicle, this has been BY FAR THE WORST EXPERIENCE I HAVE EVER HAD IN EVERY WAY, It has cost me money missed work, constant worrying and the reason I am writing this review at 4 am,,,, SLEEPLESS NIGHTS, and I all ready know there are going to be a lot more of them!!!
Took my Honda in for an alignment ... now handles worse - Gail
Truck now has a severe left pull. O'Malley claims it's the new tires, or the tie rods, or the age of the vehicle or this or that. They claim the vehicle was in perfect alignment which is hard to believe since the left pull is a lot worse. Bottom line .... paid a higher price to have a Honda dealer do the alignment. I would have had better results and less expense if I had Fleet Farm do it.
Marlita has always been a great person to work with! She... - kariwilsmann
Marlita has always been a great person to work with! She explains things to me so I understand them and is very honest about my options. The service department has always been very accomodating with my needs and their time and efforts are greatly appreciated!!!