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Emily and Drew were very helpful. Would recommend you to... - TPROCHASKA
Emily and Drew were very helpful. Would recommend you to my friends and family. Good sales experience. Did not feel pressured or stressed by buying process.
Top Reviewed Specialists At This Dealership
This really is a SUPERstore! We needed a vehicle fast... - tkg51504
This really is a SUPERstore! We needed a vehicle fast and purchased a GREAT used SUV at a low price. It has run smoothe for years. When it does need a little maintenance here and there we come in and get greeted by Jens C at the service desk and he is on it every time. Both Jens and the SUPERstore’s mechanics figured out our impossible window, a/c and break issues that other dealers we took it too literally couldn’t do. I won’t take my truck anywhere else. Learned my lesson. They are amazing!!
Professional and helpful at every level. We worked with... - Karen Gall Durand
Professional and helpful at every level. We worked with Andy Johnson...what a refreshing change from other vehicle purchases over the years. There was no pressure but tons of knowledge shared.
Treaated me like family. - Gary
Everyone from the sales manager to the sales person treated me well. I would recommend this dealer ship to anyone needing a new vehicle. You cannot go wrong with a sales person. I dealt with Jakob, who allowed me to drive the vehicle home to show my wife. After she said okay, the deal was done.
David Schaeffer is the best! He was so helpful, honest... - Kristina.miller25
David Schaeffer is the best! He was so helpful, honest and FUNNY!! Totally cracked me and my boyfriend up! He showed us a few different vehicles but we ended up going with the 2020 Terrain. David was so helpful through it all and patient with all of my questions! Go see him at Whitaker’s!
Dealership was clean and staff was friendly and... - Matt
Dealership was clean and staff was friendly and knowledgeable of the vehicles. They were accommodating in letting me take a vehicle he go confirm it would fit in my garages.
Stuck brake caliper - allendale61
I called service dept about stuck brake caliper which ruined my rotor and pads on 2016 Impala. was told that if caliper is stuck that warranty will cover it. so i took tire off to inspect brake caliper . i could move the caliper pins and then used a large channel lock pliers to try to squeeze the caliper piston back in. I couldn't . so I knew caliper was bad. I put it back on and went there the next day. dropped off car at 1 pm. appointment was 2 pm. waited and waited Michelle B. finally came to me at 330 pm hour and half later and said that the calipers were fine. i got confused. hour and a half to diagnose ? \i told them to replace brake pads and rotors. Start to feel FISHY by them. i figured that they spend the time hour and half trying to squeeze caliper piston back in and out to make it work. when i picked car up I told her that I will be back in 5 months for same problem. I have phone video of me moving caliper pins and trying to squeeze caliper piston back in. was told that the pad was frozen to the mounting bracket. I had pads off when i tried to squeeze caliper piston back in. I know because i worked on brakes before. I wanted to use the wrap around extended warranty for caliper and they're avoiding it. stuck pads make rotor get scraped beyond repair. no its the caliper piston that put pressure on pads and rotors. FISHY FISHY.. feeling disgusted. maybe i go to a different dealer for 2nd opinion ?
Chevy Malabu - Nancy
Was told the car was checked over and safe to drive. Got home, took it to my mechanic, needs over $600 of work done. Right rear tire sensor, right front wheel bearing, left front control arm with ball joint.
It's another $500+ to fix the locks on the back doors so they work.
The car is nice but I didn't expect this. When looking at KBB, this car was over priced.
Posting an update in regards to our previously posted... - Pissed off customer
Posting an update in regards to our previously posted negative feedback...
We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our experience about the service that we received from the service department. But most importantly to us, he apologized on behalf of Walser for the situation, and without any hesitation whatsoever, offered to make it 100% right.
As a Walser customer of 10 years, we are relieved and thankful that Pete took the time to meet with us personally and make things right. I would encourage anyone else who either reads or posts negative feedback related to Walser GMC to at least give Pete a chance to make things right before just completely walking away from them. I can tell you from our experience that he was genuine and will not disappoint. We simply believe that we are customers worthy of having; and it was clear to us after meeting with Pete that Walser GMC indeed felt the same.
I can honestly say that meeting has turned us from becoming detractors into PROMOTERS of Walser GMC, and given our 10 year history as customers, that truly means a lot to us.
Thank you Pete. We will gladly come back again.
Misrepresented the condition of a used vehicle. - GrandSlambert
I purchased a used truck from them that was advertised as in "Excellent" condition. Since purchasing the truck in November I have spent $1,300 repairing leaks in the oil, coolant, and power steering systems. I had to entirely replace the high pressure lines that had obviously been leaking while on the lot. Now I have a $1,400 estimate to fix the air conditioning - a system I was told by the salesman was working even though it's obvious the system was leaking when they sold it to me.
I have contacted the dealer with no resolution. BUYER BEWARE! DO NOT purchase a used vehicle from this dealership unless they provide a warranty. I was not provided one and not given any option to buy an extended warranty. They knew this truck was in poor condition and lied about it to get it off the lot.
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
Luther Hudson Chevrolet GMC