Oil change - KERRY4
Great service with shuttle driver getting me back to work and vehicle done on time. Also scheduled appt to look at new vehicle with Scott Stiles.
Sales and service after the sale! - KevinGMC
The White Bear Lake GMC Super Store has outstanding service. Their staff go above and beyond to make sure their customers are satisfied. Employees that are this invested in their customers satisfaction are a reflection of the management / owners values and mission. You should be proud of your Team! Thank you
Top Reviewed Service Specialists At This Dealership
Friendly and helpful - Jen K.
These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)
Jim lupient GMC stoke money from me - CRojas
Horrible poor costumer service, Drew was a xxxxxxx and they did not fix my Chevy Malibu , they didn’t know how to fix it , Drew stole more than 1000$ from me. I will never visit any Jim lupient Dealer , they don’t know how fix what they are selling , sad I bought my Chevy from this xxxxing place . I don’t recommend to visit this place ... xxxx you Drew ,
Lack of timely service - Fred Jones
I SCHEDULED my vehicle to go into the Rosedale Buick dealership to get my snow tires removed. I bought my vehicle there and bought my snow tires there. When I showed up at the dealership, I was informed that the oil could be changed due to the mileage was so close. I told them I had an appointment later and asked if that would be a problem getting it done on time. He assured me that the job wouldn't take too long.. I knew that changing the oil and changing 4 tires would not take over an hour as its a pretty simple job to do on a less than 6000 mile vehicle. 2 and 1/2 hours later the vehicle was done. I missed my appointment later that afternoon. Customer service did not exist as I had informed him the exact time I had an appoint later that afternoon. He only came out after that time to tell me my vehicle should be done in less than a 1/2 hour. I will find another dealership to perform my service on my vehicle in the future.
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
great sales team horrible service department - laxmamaw
My engine light came on Monday morning, truck is under warranty, brought it directly to the dealership, wanted a loaner car since it is under warranty and I had meetings to get to. No loaners available so Bob did a scan on why the light was on. He told me it was a circuit for the fuel level something or other, safe to drive, made an appt for Wednesday morning (today) got a loaner. He calls me just now they have to order the part. Really you knew I was bringing it in today and you could not have the parts on hand to fix it today? I have a rental car that they call an SUV it is a small box. Nothing like my high end Silverado High Country and I have to drive it until sometime tomorrow. NOT HAPPY at all. When I went in on Monday drove in, waited in my truck and pretty cool restored truck pulled in behind me the guys flocked to that one, not to my truck which was in their first. I really love my truck and now need to find a dealership in the area that will take care of me even though I did not purchase my truck through them. HORRIBLE HORRIBLE Service department.
Expect Poor Service and an Extremely Pricey Repair Bill - TI
I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 months. Recently, my infotainment display unexpectedly experienced malfunctions and has not been able to work properly; it continues displaying a distorted screen with no capability of seeing any display information. The XM radio, FM, and controls are still functional, so it should be evident that the screen or interphase cables are defective. I would also assume that this is a manufacturing defect, which I don't believe a paying customer should be responsible for covering costs. Right?
9AM: I brought my car to the Walser service center and before I could even explain the problem, I was informed that they would charge me $100 for diagnostics. I proceeded in getting my car diagnosed because I was told it would take about an hour to diagnose and, honestly, what other choice did I have?
11AM: Two hours passed and I was finally notified that they were still unsure of the issue and that they were going to have to charge an additional fee of $70 to extend the diagnostics. Again, with very few alternatives, I was forced to continue the tests. At this point, I have spent $170+2hrs of time away from work. I should also add that there were at least 5 Walser employees sitting around taking to each other and clearly not doing anything.
3PM: Six hours passed and I was still waiting for any updates on my car. At this point, I was at work and tried calling Walser to get any updates. The receptionist told me she would have someone from the service deptartment contact me back within 5 minutes.
4PM: Seven hours passed and updates were still pending. At this point, It was an hour of waiting for a phone call from Walser, what should have taken 5 minutes to respond. Luckily, I was finally able to talk to the service manager and was told that they STILL weren't sure on the problem; they narrowed it down to 2 parts. He told me an interphase cable would cost $50 and was still trying to get a quote on the screen.
4:15PM: I received another call Walser, now telling me that the cable was going to cost $335 and could not promise that would resolve the issue. He said if that doesn't work, the screen would likely need to be replaced at a cost of $440. My invoice is now at $945. Fortunately, they dropped the additional diagnostic fee, but my bill was still nearing $1000.
This is an estimate I am stuck with from Walser. Other then the additional diagnostic fee, they basically told me that they could not do anything to help. I am passed my manufacturing warranty, so they aren't going to do jack xxxx to help with the cost. They told me there cars can be unpredictable and things like this may not be seen during inspection. They are either conducting poor inspections, lacking preparation for cars to be sold, or there are manufacturing defects in the Chevy infotainment displays. I understand warranties, but I believe an issue like this should be surveyed with more thought on there end. My advice to you is to avoid being roped into buying a vehicle for Walser, because once you sign for a car you will be neglected from Walser on any issues that arise... Even after 3 months.
Great service on my Suburban 2014 - Chris
I called on Friday morning with my non-start issue. I was impressed I was able to get in on short notice. Eric had me drop it off and gave me a loaner. They were not able to get to it Friday to replace the Throttle Body on my 2014 Suburban but that was okay since it was covered under my extended GM Warranty.