Great Experience - K and A
My wife and i were extremely satisfied at the dealership, by all parties from our sales person to our various meetings w/the used car manager and the financial managers. They were competent in all aspects of our transaction with them, answering all our concerns about our upcoming purchase and with helping us get into a very nice certified 2016 Cadillac SRX. We traded in our 2010 Cadillac DTS which we had previously purchased from them. We were given an equitable trade. We will be more than happy to make our car purchase from them in the future.
Top Reviewed Service Specialists At This Dealership
Flat tire - jcascalenda
They were supportive and helpful in getting me back on the road and repaired my car in a timely fashion with no surprise costs when the repair was done.
Love My Cadillac Dealership - Pacy Erck
Key is fast to respond to every need I have about my car. I have often driven in and they have fixed the issue immediately. I am always given fun and upmost respectful treatment. I have fun when I go, so I love going, regardless if there is a problem with my car. Key makes it easy for me to continue my day
by giving me a great rental car while my is being fixed. I find them fast and efficient and most of all the staff is right there to answer my questions and concerns.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
Service Focused - LSYork
This dealership embraces service in all aspects of the customer experience and does a great job. All the way from the sales e perience through the day to day service and support.