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Great experience and service! Sales and finance really... - mjmartin3
Great experience and service! Sales and finance really listened to what I wanted and worked to find a great solution. Never felt led but rather supported on the questions I had and they made sure I was fully informed on each option I looked at.
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I recently bought my car from Kemberly. It was my first... - Alfredo Renteria
I recently bought my car from Kemberly. It was my first time buying out of state and she made it effortless. She answered all of my questions and calls even when was not in office. Thanks for the recent follow up I appreciate all the help!
My service on my 2015 MKX was great. Service person was... - rclaliberte
My service on my 2015 MKX was great. Service person was polite and helpful in taking care of what needed to be done in regards to servicing my car. White Bear Lincoln I s a great place to buy a car and also have it serviced there.
I want to share an experience that I had with this... - EDubz98
I want to share an experience that I had with this dealership.
We own a 2017 Ford Explorer and purchased an extended warranty from this dealership.
A week ago, we brought the car in because it was struggling to start right away. Since we also needed to get an oil change, some recalls looked at, and have a seat heater fixed, we made plans to leave the car all day. I dropped the car off at 8:30 AM. Upon drop off, they determined that the battery terminal was corroded. They said they would clean and test the battery for $55. I also got talked into a 60K service as it was overdue for about $800.
By about 5PM, we were calling the service department trying to see if we could pick up the car but they clearly weren't finished. They claimed that the 60K mile service was done, and that the battery had been cleaned and tested out fine. They were "working on" one of the recalls but didn't get to the other one. They also needed to order parts for the seat, so that couldn't be done until another day. We told them that we'd pick up the car right away and handle the other recall when the parts for the seat came in.
When we came to get the car, it was parked outside, and they mentioned that it was almost completely out of gas. That was odd, since we didn't even think we were low. Upon further investigation, the car wouldn't start at all! When they opened the hood, the battery was still corroded over. Clearly, they lied about cleaning and testing the battery. Worse than that, cleaning and testing the battery was ALSO included in the 60K mile service. They scrambled some people together and determined that the battery was completely DEAD! At that point, they got someone to replace the battery so my wife could leave.
When the parts came in for the seat, we made another appointment. Upon booking that appointment, we were offered a rental (loaner) car so that we didn't have to spend another entire day waiting for them to finish. When I showed up to drop the car, no rental cars were available, and the service advisor acted like there was nothing he could do. When I reminded him about the terrible service we got last time, and that his manager had promised us a rental, he gave in. When the work was completed, I got a call and was told we'd be charged the full amount for the 60K mile service, which I have a hard time believing was done.
When I told him that I didn't trust that the 60K mile service was done, his response was:
"Well it was, and YOU are paying for it!"
I am now waiting for a call back from the manager. If you are interested in getting ripped off and completely disrespected as a customer, by all means spend your money at Inver Grove Ford.
Fortunately, there are much better options.
I had a great experience working with Gary M. He was... - Chad C.
I had a great experience working with Gary M. He was willing to help answer all my questions and worked with me to find the best price on my purchase vehicle and trade-in.
Had a bad experience. They were selling me a jeep that... - gonzaleztransformations
Had a bad experience. They were selling me a jeep that had a Rubicon sticker, but it wasn't a Rubicon. It was the unlimited sport. Shawn Jacobs was insisting that it was even though I told him that I had run the vin number and it was not a Rubicon. Then when he found out that I was right he was rude and told me I should just go buy a jeep somewhere else. At the end we made it work and I ended up buying the jeep but more surprises came up when I got home. The car had a check engine light on the pictures when they put it for sale. I was told that that issue was taken care of but as soon as I got home the check engine lihht was back on. Shawn told me the vehicle passed the 11 point inspection but the car has several problems. I recognize that I should have listened to my gut and I take responsibility for it. I just want to prevent more people from making the same mistake.
I bought a 2017 ford escape the thing is trash, it pulls... - jman917
I bought a 2017 ford escape the thing is trash, it pulls dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In short dont buy a car from these hacks consider this a warning to all.
North Country Ford Lincoln