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Roger Nelson was very helpful, respectful and patient... - nancystrathman
Roger Nelson was very helpful, respectful and patient helping me find a vehicle. Yes, I’m very happy with my purchase. I would recommend this dealership to anyone buying a Toyota.
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Great service with great dealer . Thank you for Chris.... - jiejiang2000
Great service with great dealer . Thank you for Chris. You helpful to my best old friend. They're love the vehicle . I will see you soon when I am move back to city . Save some good deal and good vehicle to me .Thank you again.
Ask for Lee Lor if you are in the market for a new car!... - yang119
Ask for Lee Lor if you are in the market for a new car! He was very informative, patient, and professional even when it took us a couple of months to make up our minds to get a new car. He always responds very quickly to all messages and phone calls. Hope to come back to him again in the future!
Great experience! Everyone I worked with was courteous... - GMC ACADIA
Great experience! Everyone I worked with was courteous and extremely knowledgeable. Aliya & Chuck were so helpful and easy to work with! Worth the 2.5 hour drive. Love my new purchase!
I bought a 2012 Infiniti from this place within less than... - dwightwalton23
I bought a 2012 Infiniti from this place within less than a month had issues they are pre-existing issues I took it to a Infiniti dealer and they found out that it it it it it is a pre-existing issue talk with the people at this place they questioned me like I wasn't lying to them they didn't trust the Judgment of the other person so they sent me to the ER own place they deal with in the guy came out with the same saying about the issues with the car so it's over $3,000 and he offered to pay me $500 wow both dealers say it is crazy to have that much damage and they not willing to fix it for me I got a paper from them asking me what I recommend family and friends LOL absolutely not I believe they are unfair to customer's
RUN. Easily the most negative retail experience I’ve ever... - mjjohnson
RUN. Easily the most negative retail experience I’ve ever had. My husband and I went in knowing we wanted to purchase a new Toyota Highlander. It should have been a quick and easy sale. We arrived on a Friday afternoon with our child in tow, confirmed the numbers were what were previously discussed with sales rep Tim Parker. And waited. And waited some more. Whatever, it’s part of buying car right, sitting in uncomfortable chairs for a while? 2.5 hours in, I send my husband and kiddo home.
After I’m there for over four plus hours, with no one asking if I’m good or could go for some water or anything, I get to see the finance manager, Mike Quam. He doesn’t reference any of the numbers we discussed in paper; I have nothing in front of me to reference. He proceeds to sketch out a little graph about the life of the car and warranty options. I say I want the standard, comes with the car warranty. He says so you want basic? Yeah, no frills. Turns out basic is the first tier of their added warranty and he was purposefully misleading about this. Then he “forgets” to count the amount my husband put down to hold the vehicle. It’s a lot of calling my husband (a financial advisor) to sort out all the sketchy xxxx car sales people are famous for. They don’t answer straightforward questions, and ultimately tried to pull one over since I was there solo after 4.5 hours of waiting and desperate to leave (last part is accurate). Every time we redo it, it takes even longer because they are stuck in the 90s (tracing paper!? Join the digital age, Burnsville Toyota!).
I ultimately ended up walking away from the car. Even if the end result was the same and we could get them to agree to the math we already did and I got my car, I could not feel good giving my hard-earned money to these lowlifes. I’m sure they will dispute my recollection because they tried to gaslight me all night. Looking forward to going elsewhere, and you should too!
Rudy Luther Toyota
Inver Grove Toyota