Great team at Luther Hudson Chevrolet - Laura
Excellent customer service and mechanical work, super quick service and great value. It was a busy morning but they took care of everyone, giving individual attention and kept things rolling.
Great people - NOBRAINER0208
I brought my vehicle there when the check engine light was on. Prior to them being House Chevrolet, they were Walser which is where i originally bought my car. I have the bumper to bumper protection on my car through Walser. These guys worked with me and were able to get my gasket valves, oil valve crack and the turbo replaced in my 2016 Cruze along with an oil change and tire rotation for very little cost (as in just over $200.00 because that is the detuctible). I had my doubts about them, but these guys are great!
Top Reviewed Service Specialists At This Dealership
Sales and service after the sale! - KevinGMC
The White Bear Lake GMC Super Store has outstanding service. Their staff go above and beyond to make sure their customers are satisfied. Employees that are this invested in their customers satisfaction are a reflection of the management / owners values and mission. You should be proud of your Team! Thank you
Oil Change - Janet
Making the appointment was easy. They took the car right away, and the oil change was done at the time they said it would be. Oh, and the car wash is an added bonus!
Assistant Service Manager
Routine maintenance/Tire rotation - doctorduck
All needed work was done in a timely manner; scheduling work was easy; service people, as usual, were friendly and accommodating. My expectations were met and work appropriately done as requested.
Great job guys I know it gets done right the first time. - cobra2
My car was done in a very timely manor, they did an oil change and fixed my from stalling on me. Love that they keep me moving every time I bring my car in. Thanks guys!
Excellent people to deal with. - Joanne
The Salesmen are very polite, they listen to what you want. They help you as much as they can. The service department is also very helpful.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Friendly and helpful - Jen K.
These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
Jim lupient GMC stoke money from me - CRojas
Horrible poor costumer service, Drew was a xxxxxxx and they did not fix my Chevy Malibu , they didn’t know how to fix it , Drew stole more than 1000$ from me. I will never visit any Jim lupient Dealer , they don’t know how fix what they are selling , sad I bought my Chevy from this xxxxing place . I don’t recommend to visit this place ... xxxx you Drew ,
Lack of timely service - Fred Jones
I SCHEDULED my vehicle to go into the Rosedale Buick dealership to get my snow tires removed. I bought my vehicle there and bought my snow tires there. When I showed up at the dealership, I was informed that the oil could be changed due to the mileage was so close. I told them I had an appointment later and asked if that would be a problem getting it done on time. He assured me that the job wouldn't take too long.. I knew that changing the oil and changing 4 tires would not take over an hour as its a pretty simple job to do on a less than 6000 mile vehicle. 2 and 1/2 hours later the vehicle was done. I missed my appointment later that afternoon. Customer service did not exist as I had informed him the exact time I had an appoint later that afternoon. He only came out after that time to tell me my vehicle should be done in less than a 1/2 hour. I will find another dealership to perform my service on my vehicle in the future.
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
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