Oil change - KERRY4
Great service with shuttle driver getting me back to work and vehicle done on time. Also scheduled appt to look at new vehicle with Scott Stiles.
Gas in a diesel - CSELTHUN
Had my truck accidentally filled with gas instead of diesel. These guys were wonderful enough to get it in on a moments notice and back to me in the same day
Top Reviewed Service Specialists At This Dealership
Friendly experience. - sierra
Clason always performs quality work. They are prompt, keep me informed of progress, and let me know of any additional work needed, before going ahead with the work.
Great job guys I know it gets done right the first time. - cobra2
My car was done in a very timely manor, they did an oil change and fixed my from stalling on me. Love that they keep me moving every time I bring my car in. Thanks guys!
Excellent people to deal with. - Joanne
The Salesmen are very polite, they listen to what you want. They help you as much as they can. The service department is also very helpful.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Service department - Gabby2234
In the service department I was helped by McKenzie LaRue, she was GREAT !!! McKenzie was very friendly and extremely helpful. Awesome service all around !!! I will be coming back and I highly recommend Don Larson dealership.
very enjoyable experiance - hwrege0929
I enjoy bringing my vehicles to Wheeler's. They always do the work in a timely manner. Keeping my caddy in tip top condition is easy with a great place like Wheeler's to help me maintain it////
Stop Here First - Allan Sundermeyer
I've been a satisfied customer of Brown's in Elkader for years; since 1993. If you're absolutely in love with your current dealer do yourself a favor and get your best deal, then go to Brown's. I don't care what your vehicle situation is; at the very least go there for any repairs or service needs. They go out of their way to accommodate you. Friendly staff and comfortable waiting area. Plus they give you updates as to where they are on your vehicle's progress.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
Brought vehicle in to have tires rotated and balanced.... - liquidomen
Brought vehicle in to have tires rotated and balanced. They ruined my expensive lug nuts for my rims and bored out my key to the lug nuts. They then charged me close to $50 to have new lug nuts put on and told me that I would have to purchase a chrome deep 3/4" socket for the new lug nuts. Now my rims can be stolen.
They blamed me!!
They said that the key was bad, prior to them boring it out.
How did they get 3 tires off prior to realizing the key was bad, and why wouldn't they have called me prior to performing the task so that I would have an opportunity to make a choice.
The lug nuts and key I had for the truck were good and they cost me big time.
I went there to have a problem with my car fixed and they... - tahitman12345
I went there to have a problem with my car fixed and they could not find the problem but they said my water pump needed to be replaced. so i had them replace my water pump, they said all they had were aftermarket pumps in stock. 10 days later the water pump was leaking again, they said because it was an aftermarket pump they would not cover the work and wanted to be paid again for something they probably did not do right in the first place. I am very unhappy with them and will never be going there for anything ever again!
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