On the edge... - ARNELLKID
The service and front desk area staff are very polite and friendly. However, my issue is going that one step further to not seem difficult to the customer. Ex: factory battery died after 2 years. Problem possibly?! Run test to see if there is an electrical issue. $200 to plug in the battery to see if there is another issue. I get my service done there- I’m a repeat customer. I paid $400+ to change a battery essentially. It won’t happen again!
Gas in a diesel - CSELTHUN
Had my truck accidentally filled with gas instead of diesel. These guys were wonderful enough to get it in on a moments notice and back to me in the same day
Top Reviewed Service Specialists At This Dealership
Awesome service department - Tazscott
I want to say a big thank you to Fernado is the service department. My brand new 2018 forrester got the rear window broken out. Fernado was able to find me a rear window and some how getting it here in only 2 days. Incredible job. Then Chad at chevy got the paint fixed after the glass scratched the paint. The car was spotless when i got it back. That is the reason we have bought two new subarus this year from Clements. And we plan to buy another in the near future. And a shout out to Cameron as an awesome salesman. I love how we are treated by the whole dealership. That's why we will keep buying from Clements. A+
Excellent Job! - Shannon
The team did a great job with my truck. Ron was very accommodating at helping get my truck in for service and arranging transportation for me. The service took longer than anticipated but they all kept me informed on the status and next steps. Great job!
Express Lube Assistant Manager
check engine light and oil change - Laurihess
Very helpful and got it fixed immediately. I was very pleased that they got me in right away and that it was covered under warranty.
Great job guys I know it gets done right the first time. - cobra2
My car was done in a very timely manor, they did an oil change and fixed my from stalling on me. Love that they keep me moving every time I bring my car in. Thanks guys!
Satisfied customer - Sandy Nieland
The staff at House Chevrolet are always friendly and professional. They made sure to schedule me in a timely manner. I will continue to return there for service.
Headlamp replacement - Alexei
My regulars service rep was off but he set me up with Jordan. He took great care of me. I’m a senior citizen on a fixed income. The headlamp was expensive but he got one from Auto Zone that saved me a lot then found me a coupon online for another discount. Great service
Absolute wonderful experience. - Darius
I have never been treated more professionally and friendly as I was from the staff at Mauer Chevrolet. They will always be my first place to go.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Interrupted trip. - Joseph Cittadino
I the middle of a 5000 mile trip, We stopped for diesel in tiny Abbotsford WI and I accidentally put gas in our 2007 Silverado diesel. When AAA was no help, I was directed (by another shop) to Wheelers Chevrolet. The service writer, Brian, showed up with a mechanic, Paul and towed my truck to the dealership. With the owner's Suburban! They immediately drained my fuel tank, added new diesel fuel, changed my fuel and air filters, and got me on the road in less than 3 hours. While waiting, the owner, Mary Jo offered us a vehicle and told us about a great cheese and ice cream shop right down the street. This was the best vehicle repair experience I have ever had. God bless them all, and their business.
Oct. 2017 Car Maint. - Patricia A. Roider
I brought my car in for an oil change.
Jessica informed me of broken springs, and went the extra mile to give me an estimate on them!
While in the break room, I talked to Chris L.-----what a friendly salesman.
I brought the car back for new springs to be installed.
At this time I dealt with Greg who is the Service Manager.
I must not forget about Darren, who installed them.
Greg did ask him to show me the broken ones.
It was very thoughtful of him to take the time to do this!
This was a very good experience with Jessica, Greg and Darren-----and Chris!
Outstanding courtesy, and service - Douglas
This is a new building—it was clean, neatly organized and well luminated. The staff was well trained and they knew their job. They were kind, courteous, attentive to my requests and gave me a ride home so they could complete the repair the next day. Since my car is vintage, they searched the web for high quality replacement parts that Chevrolet no longer offered. I am completely satisfied with the over-all attention I received and with out hesitation would recommend this dealership to anyone.
Service department - Gabby2234
In the service department I was helped by McKenzie LaRue, she was GREAT !!! McKenzie was very friendly and extremely helpful. Awesome service all around !!! I will be coming back and I highly recommend Don Larson dealership.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
Service department - concretechevy
Service department is terrible. I used to use them all the time and they were great but the last couple years has went way down hill. The last time I used them I took my truck there to have the oil changed, rotate tires and fix an SES light. Picked up the truck and the SES light is still shining bright and the tires had definitely not been rotated, makes me wonder if they even bothered to change the oil.
Bad experience - Clynn
When we picked up the pickup it was loud in the cab. We returned the pickup to the dealer and the brakes were smoking and oil was running out of it. It is back at service again. Not good for an almost $2000 bill.
Service department is horrible - Bob421
Had new tires put on and had one stripped stud and they charged 142.50 to replace it. That was after I bought a new truck and used car the same day from there. Thought they would treat locals with a bit of respect.
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