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Jay and Tom both did a great job helping us with the... - Sassy
Jay and Tom both did a great job helping us with the purchase of a new pickup. This is our first purchase from Kramer Chevrolet and my husband and I felt that the staff listened to us and understood what we wanted.
Very displeased with the service department. I have... - Customer
Very displeased with the service department. I have brought my car in twice for a recall. First time, they kept my car for two and a half weeks, and when I asked for a rental, so I could get to and from work, they said they couldn't get me one. Second time, was for both catalytic converters and oxygen sensors. They informed me on the phone that the service would be done in two hours and my vehicle would be good to go. When I brought my vehicle in, they mentioned they would call me when the service was done, but instead I got a call that said they "didn't have the parts." After they had already informed me the service I was coming in for would be completely finished.
Amazing service very friendly ,helpful and very... - montanalandscape1
Amazing service very friendly ,helpful and very approachable ,thankful to (Jason L.) for being so patience we had a wonderful experience you are doing a good job
2nd chance was a bad idea. - candi00dennis
After my last visit, which I was reimbursed for the owner himself asked we give them another chance, unfortunately I did. My vehicle threw an emissions code and thought for sure they couldn't screw me over again. I was wrong. After sitting and waiting for 3 and a half hours I decided to see what was taking so long to diagnose. (I stated upon making appointment no work if warranty wouldn't cover it) co.e to find out the change 6 spark plugs and wires without my ok. Then they decide to keep it over night and I had to ask for a courtesy car which didn't have but an eight a tank of gas in it. I receive a phone call the next day from mike stating warranty wasn't covering it. I had already done my homework and with both my warranties I was told it was covered. I waited for my husband to return the courtesy car and pick up mine. After paying $500 he was able to leave with my vehicle and the receipt I needed in hand. Thank goodness for Stephanie a gm customer care rep and curt patton of plaza gmc in Omaha, I was later told Mike the service manager never even tryed to get warranty to cover it. Then Joel Beadle the owner suggested we not do business there anymore. I cant wait to throw it in his face that I was right and his business is shady. Also that I was looking for a dealer to take contract for vehicles with the wind turbine site for GE. Won't be him and to think I need 12 new work vehicles. So take my advice or don't beadles is a place you don't want to do business.