Great Dealership - both sales & service - Mustang
Great overall experience. This dealership makes everything so easy for the customer! All the people I've dealt with at Heritage really seem to actually care. Very refreshing!
Top Reviewed Service Specialists At This Dealership
Customer friendly and fantastic service - Kris333
The service was awesome
The advisor for my appointment kept me informed through text constantly through the day
Never had to guess what was going on with my car and was treated so well- beyond pleased with choosing Gary Lang for service on our cars.
Above and Beyond service. - arcelyte77
Great guys to deal with. My ATS has had a few in-warranty issues and I'm a total Pain-in-the-A$$ customer. I've done service extras because of the explanations from Ross and Victor. The prices have always been lower than the surrounding Cadillac dealerships. My last visit I got the Upper intake cleaning (ATS 2.0T owners. GET. THIS. DONE. It actually makes the car run better.)
I cant say enough about the dealership. People like this will make me come back to the Motor Werks group and buy another car. (Probably not another Cadillac... but hey, Motor Werks sells like 10 other brands.) !!!Owners and Managers of Motor Werks!!! Ross and Victor are key people, don't lose these two. It's hard to find good employees that care about your business... Your bottom line. I would snatch up either of these two for my company in heart beat.
Cadillac Certified Service Advisor
Cadillac Service Advisor
A pleasant experience - Yellowbirch2018
Everyone very friendly and helpful. It's refreshing to visit a car dealership with so many people willing to help you with any problems, plus a courtesy car is at your disposal..
Great service all the way around sales, service, & body work - D. John
Ed Rodriguez, Richard Schabel, and Marcel Borzeski are the best. I have found only dealerships to go to where they care and are honest. Bring trap guys keep up the good work ,
VIP Customer Relations
Helpful - Dr. Mark C Nagy
The staff at Patrick's is very friendly. The service was exceptional as always and Shane did a great job. Grant showed great customer service talent assisting me with my cue system. Grant has leased me 3 Cadillacs since 2009 and he is the most caring and competent salesman I have met in any field.
The mechanics themselves seem skilled enough, and they... - chicar
The mechanics themselves seem skilled enough, and they have never tried to "invent" problems - but there's more than that to be a good service dealer in my opinion. The service consultants are generally condescending, especially but not limited to, women - as I've seen them talking to other people too. The pricing is very high, but you expect that from a dealer. They completely miss details, like replace my lug nut cover, then forgot (3 times) to order the replacement for the one they lost. They grossly exaggerate how soon your car will be done, like 45 minute oil changes take 1 hour and 20 minutes. They just plain act like they can't be bothered with customers. I think Service Consultants should be eliminated. If they can't treat the customers better than a mechanic would, then why have them at all?