Great service! - Chris
Every interaction I have with this dealer exceeds my expectations! They had to keep my car overnight and went above and beyond to keep my car inside so that it was covered during a snow storm. To me that is the extra mile!
Top Reviewed Specialists At This Dealership
VW Elite Sales Consultant
Was looking for a used SUV - Eric74
Went in looking for a used SUV talked with the salesman and looked at the car then while getting numbers for payment talked about leasing instead of buy so we leased an Atlas. Very pleased with our choice and very happy with the staff.
We had the best overall experience at Jennings Volkswagen! - hkjones
Max is personable, helpful, went above and beyond to provide us with exceptional customer service! Mike and Moe are knowledgeable and answered all our questions.
VW Pre-Driven Manager
Best Service Experience I've Had Owning a Car - rzarezai
Small dealership with one of the best service departments around. I had an issue with my Jetta which I brought up during my normal service visit. Both Javed the service manager and Mo the service advisor went above and beyond in listening to my issue and making sure it was addressed. They even coordinated with VW corporate on my behalf for reimbursement and made the transaction seamless from my end.
The other thing that stood out about their service was their down right honesty. Every service recommendation they gave was in line with the manufacturer guide. Not once did they try to pressure me into something outside of that which is hard to come by in a dealership service department. I will be using this dealership going forward even though it's not the closest one to my house. Worth the drive in my oppinion!
Lied the whole time - tjvance12
Went here to get a new VW, ended up liking the 2017 GTI S. The sales Associate was great, very knowledgeable and answered every question. Went over to finance to set up a plan, and the financer was absolutely terrible. Suggested I have my dad co-sign to make my payments lower, so I obliged and had him come in. Long story short, she stated there was no difference between the main signer and co-signer and insisted I sign as the co-signer and my dad as the main. I did not sign as this was fishy to me, and she explained in great detail how there is no longer a difference between the two. She stated they would be using my fathers credit so I could get the lowest payments possible. We ended up signing, and right after I signed she stated that they were using my credit, and not my fathers and he was the actual owner of the car. I stated what she told me at the beginning and she said well there is a difference. I talked with VWCredit as well the finance manager with both stating they have never seen a contract written the way mine was and that it was not standard procedure. I went straight to my bank and bought out the loan through VW. NEVER will I go here again, they lie to get you to sign the contracts then afterwards they said you’re SOL and not their problem anymore. I’ve talked with the GM and they have only gave me the run around in everything. I will never give them my business again.
Great service starts with leadership, ends with honesty - Ted Jakubiak
VW Service Manager Ryan Hutter's leadership shows within the excellence of his service team. Honest, dependable, friendly and on-time performance. Awesome. Highly recommended!
Amazing service - Morelock06
Attention to detail. They keep there word on when the work will be done. Very knowledge and easy to work with. I will Definitely be going back
The ever worst Nissan Center seen out of many Nissan Center - Vijay R
The ever Worst Nissan center seen out of many Nissan centers. Liberty Auto plaze are charging unnecessary service charges, my 2nd & 3nd service, was done at liberty auto plaza the miles run was 8000, 13000 receptively. for my nissan sentra they charged around $180 &$300, My first service was done at 3000 miles in mossey nissan they charged around $80 and all other service done in Cole Nissan , Portage MI, i have done 5 services in cole nissan and its for $40 to $80 range. I thought the chicago was very expensive city and now i realized they ... So at least i need to post my message to everyone to their notification
cole nissan charges
5 quotes of engine oil - 5w20 oil - $20.00
Oil filter - - 8.50
Multipoint inspection free
Water service Free
Autobarn Volkswagen of Mt. Prospect