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If your in the market for a new truck, ask for Ed... - Merv F
If your in the market for a new truck, ask for Ed DEMBSKI. He won’t waste your time and will find you what you want. I’m on my 2nd truck with Ed and he hasn’t wasted my time
Top Reviewed Specialists At This Dealership
Matt is a great sales man. He sat there and listened to... - Joecsmoot
Matt is a great sales man. He sat there and listened to what I needed in a truck and helped me out. Even on his day off he helped me out with everything over the phone. This made me at ease and happy. I would recommend Matt to anyone who needed to find a vehicle. Matt will go above and beyond to help you out. Thank you Matt !!!
Sales & Leasing Consultant
I am so grateful to have met Mariana and Marco. I bought... - sengh2002
I am so grateful to have met Mariana and Marco. I bought my Chevy Traverse late summer and we absolutely love it. It is the first new car, I have ever purchased and glad I did. It was wonderful to feel so welcomed, and they were willing to go the extra mile during my car purchase. I would definitely do business with them again.
Kaylee was very attentive, knowledgeable, and... - tsoprych
Kaylee was very attentive, knowledgeable, and professional. The negotiations were drama free for the most part and I feel both i came away feeling successful. I definitely recommend Kaylee and the Chevy Exchange.
Johnny was very helpful, thorough, and dedicated to... - Gg23
Johnny was very helpful, thorough, and dedicated to helping us find the car we wanted and needed. Very much appreciate! Thank you for your time!
I bought a Chevy Impala from out of state, it was... - KS car buyer
I bought a Chevy Impala from out of state, it was nerve-wracking buying sight unseen but I am glad Drew recommended it highly, The vehicle is in excellent condition, like new. He was very helpful throughout the whole process.
Experience was smooth and efficient.Detailing looked... - Duane
Experience was smooth and efficient.
Detailing looked great and price was good also. Natalia was pleasant and communication was excellent.
Appreciate the prompt service and delivery
I came in for an oil change was told the service would... - NIKKIAOLIVER
I came in for an oil change was told the service would take an your but Arthur got me done in less time. Great work Arthur!!!
Chris was so helpful from the first time we spoke all the... - Dawnwmwe
Chris was so helpful from the first time we spoke all the way through the end of the buying process. I had a specific amount to spend and offered many options and helped make the right choice that would benefit me and my needs. Thank you, Chris!
New/Used Sales & Leasing Representative
New vehicle Sales and leasing
Internet Sales Manager
Helped me get my new car great experience working with... - Cindybarrera16
Helped me get my new car great experience working with Danny and everyone else. Can’t wait to drive my car! Thanks again to Danny and Ceaser
Sales and Leasing Associate
Mike was the best sales man in that joint. He was... - Joelwaldo5
Mike was the best sales man in that joint. He was friendly and very helpful. Made the buying experience easy and quick. I would definitely recommend going to see him if you are looking to get a new car!!
Loved the Experience. - EponasSong
I would like to start out that I didn't end up purchasing the truck from Bigger's Chevrolet. However, I was impressed by how laid back they were and didn't pressure me into a deal. The salesman showed me the inspection and was willing to pull the truck into the shop to figure out what part of the tail gate failed the inspection (even if it was a small ding). Only reason I didn't purchase from them is I found a good fit somewhere else for my particular needs and I ended up purchasing from my cousin.
Awesome Dealership with Top Notch People work at Hartnell - Gil E Kroll
If you are looking to Buy a Chevrolet Hartnell is the answer. Craig is a terrific Salesman. All the people who work at Hartnell are all friendly and helpful!
Will NEVER visit again even though they are less than... - mbujak11
Will NEVER visit again even though they are less than 10min from my home...service hours are absurdly inconvenient and zero customer satisfaction. First visit after taking a few hours off work since there are no evening or weekend hours (I work until 5pm), brought my vehicle in at 3:30pm after my exterior door handle fell off. Mind you my vehicle is 1yr old and 10k miles. Dealer ordered a new part and when it arrived it was the wrong color, no one ensured it was painted correctly! I was called and told part was in so missed another few hours from work and then found out the part was wrong. This was after waiting 2-3 weeks for the part. Was told it will take at least another week to be corrected. Week later after taking another few hours off work, I come in to find out again no one ensured the part quality. Was told the part will have to go out again for at least ANOTHER week! Tried to speak with a service manager and apparently they have bankers since they were gone by 3:45pm, and ended up talking to the sales manager. All the sales manager had to tell me is that people make mistakes and they'll have to order the part again....mind you this is the 2nd mistake! I took an understanding after the first mistake because of Covid and numerous furloughs/layoffs but I do not take an understanding with the 2nd mistake on. There was my exact car in the showroom in which I asked for them to take the needed part off that one to right the situation and they refused to make any exception. They would rather let me leave unsatisfied leading me to take the time to write this. PLEASE save yourself the aggravation and visit another dealer for your service needs.
Caution: Do not come here if you have a trade in with... - Negative Equity Protester
Caution: Do not come here if you have a trade in with negative equity. I expressed interest in a Chevy Trax. As always, I was completely honest about my situation. I sought to trade in a Cruze with a lot owed because of high interest and some deferred payments due to work hour reduction from COVID 19 shutdown. After a supposed "appraisal", indicating the exact down payment I could make, and his secret talking in private with someone behind the desk as is always done, Tom Ostrow told me that he could not help me, I had better get gap insurance on my car because I am "going to be driving it for a long time" and "we all make mistakes in life" Well Tom, I hope that you are independently wealthy because you are going to be selling cars for a long time with an attitude like yours. Oh, and by the way, this is for Chevrolet corporate: I wanted this car because I thought it best to trade a Chevy for another Chevy thinking it would be worth more to a Chevy dealer and to get rid of my Cruze because I got it a little to easily with a bad financial situation in the year that it conveniently stopped being made shortly after and quite frankly, I wanted a different car without the stop/start feature because it SUCKS! Take my advice: Get better people working for you and stop making that feature!
I would like to say to thank you to Rolando and going out... - Harder 85
I would like to say to thank you to Rolando and going out of his way to help me on my new Chevy Tahoe. A great guy to deal with and Thank you again sir
Very Nice to deal with a woman in service.. - sharibups
I had a very nice experience with Shauna today. She addressed my concerns and scheduled service for me very quickly . She is Very Professional, kind, and knowledgeable.. Raven
Danny Garcia and Greg Kloczkowski helped me out... - Belinda
Danny Garcia and Greg Kloczkowski helped me out tremendously. Ive had a wonderful experience with them and they did everything they vould for me. Thanks.
Terrible customer service! We are longtime customers... - Melanie P
Terrible customer service!
We are longtime customers (vehicle purchase and service) of this location. Recently we had extensive repairs done on our vehicle which involved complete removal of our dashboard. In the process the information control module was damaged inoperable. The control module worked at the time the vehicle was dropped off as the service center requires reporting the vehicles exact mileage. The service team refused to take accountability for the damage although noting "at the time the car was dropped off it was working" and that being "disturbed and took out could of caused the damage". We will not be doing ANY business with this location again.
If you have the opportunity to work with a different... - ADAM.MIHOLIC
If you have the opportunity to work with a different dealership, do so. My experience with Zeigler Chevrolet in Schaumburg has been terrible. After seeing an email that they "HAD" to sell out their used cars by month end, they refused to discuss any details over the phone or via email. Insisting that I had to be there in person and they could "guarantee" they would work with me to find the right deal on a vehicle they "absolutely had to sell" and with my trade in that they "desperately needed because of a shortage of quality cars due to COVID". After speaking with a used car manager over the phone and making an appointment they assured me the car would be ready to test drive when I arrived at the appointment time and I would be meeting with the the person I spoke with on the phone. After arriving, I was NOT arranged with the woman I spoke with and the car was most definitely NOT ready. The deal was no where close to the price point I stated I needed to be at on the phone call and we ended up not making a deal on a car they "HAD" to sell. Now almost one month later, the car is still on the lot. I have texted the sales associate and left messages to speak again now that I have a better offer for my trade and more money down. No responses. I have called the dealership twice and have been on hold for over 20 minutes and then disconnected from the line, both times.
Overall this is the worst customer service I have ever seen. Not worth your time. I suggest going to a dealership group who values their prospective customers and is actually willing to sell a vehicle for a reasonable price rather than let it sit on the lot as they lose out on depreciation.
General Sales Manager
Gary Lang Auto Group