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Great buying experience. No games, Lance in Sales really... - MP
Great buying experience. No games, Lance in Sales really listened and did everything he could to find me the perfect vehicle and make sure I was satisfied, and the finance experience was transparent and smooth.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Drove a long way(56 miles) to look at a vehicle at... - PattyD
Drove a long way(56 miles) to look at a vehicle at McGrath Acura. Once there I wasn't sure about the color of the suv of all things but Nithin, Daniel H, and Jay did everything possible to make sure I was happy and making the right choice. I was very impressed at the professionalism of these young men, who are close in age to that of my own son. Ive been to other dealerships where, because I was a woman, wasn't taken very seriously. I then had the pleasure to work with Aimee in the finance dept. She too was wonderful to work with. Thank you Nithin and Daniel H for going the distance! I highly recommend !!
Service was through, they told me I needed new tires. I... - GZAKERASBCGLOBAL.M
Service was through, they told me I needed new tires. I actually knew that before I brought it in. Got a price from them, then compared it on line for the same tiers and they were very competitive. Saved me a trip to the tire store.
Good, courteous, patient and peaceful. The facility was... - Prabhu_manish
Good, courteous, patient and peaceful. The facility was impeccably clean and safe, and the processes were pandemic proof. The waiting area was spacious and clean
Very experienced and very helpful throughout our visit... - RUFINACONTRERAS2131
Very experienced and very helpful throughout our visit and was very thoughtful definitely recommend this dealership to others. Also speaks Spanish witch was also very helpful
First time lease Acura, great experience, Wade and Connor... - Vivek
First time lease Acura, great experience, Wade and Connor is very helpful, very easy smooth process, love my new rdx. Will be back 3 years later for my second Acura
Visited on March 13th to look at a used CRV, Lexus RX350... - Dan M
Visited on March 13th to look at a used CRV, Lexus RX350 and RDX. Juan B was our rep, nice guy but when I asked for numbers on the RDX he came back and said his GM was too busy to put any together right now... Seriously? A customer asks for numbers and you say your too busy? I asked him to send me numbers... I sent Juan an email that afternoon asking for numbers on the RDX. Juan NEVER got back to me EVERY. I ended up buying a used Lexus 350RX from Lexus of Arlington because they wanted my business and made time for me.... Do yourself a favor and find a dealership that wants your business...
It is true, smiling faces don't tell the real truth! They... - waxibal
It is true, smiling faces don't tell the real truth! They won't take NO for an answer regarding the extended warranty - we said no, not only six (6) times, but still keep pushing us to obtain some kind of extended warranty.
And it got worse from there, when Luke unscrupulously added $1,000. + worth of some added options to the legal contract that they, namely Luke, Orlando and Tye attempted extremely hard to convinced us that it was on the rough draft contract paper. We informed all three (3) of them that it was commingled with the documentation fee and it was never explained properly. This is not the very first car we bought in the several decades in our lifetime, but the worst transaction thus far. It is a disservice to the customers when something is not elucidated properly and take them for granted like a fool, that they will not catch this stealthy technique for the bottom line of the dealership. We informed them, we are walking away, no deal if they won't remove the bogus car preparation options --- which they hesitantly removed to finally close the deal. The Mcgrath ownership must address this wrong and unlawful practice. What a real disappointment!
So, future customers -- BE FOREWARNED!
Muller's Woodfield Acura
Assistant Service Manager
Arlington Acura in Palatine