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Found the perfect car I was looking for at Buick,GMC.... - edw429
Found the perfect car I was looking for at Buick,GMC. Service was great and the people were too. I had no issues whatsoever. I'm very satisfied with my purchase. Thank you!
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The entire dealership is wonderful. Everyone is... - Dan
The entire dealership is wonderful. Everyone is pleasant, happy to help in any way possible and always friendly. Service to sales to ownership-everyone is top notch! Dave and Blake made the process of buying my 2021 Sierra a fantastic experience and I wouldn't consider another dealership when the time comes for a new vehicle>
Service rep Todd is very knowledgeable in his profession... - ROBERT
Service rep Todd is very knowledgeable in his profession who explains the service required and keeps you informed on the progress of the maintenance required.
Steve made the whole process easy I would highly... - Sean
Steve made the whole process easy I would highly recommend him to friends and family he was very polite and knowledgeable I will definitely continue to use this dealership in the future.
I had an appointment to test drive a Denali at 7pm. The... - briordan
I had an appointment to test drive a Denali at 7pm. The dealer decided to disregard that commitment and take another customer interested in the same vehicle. If you don’t keep your word, you lose the deal every time.
Carlos was really helpful and he got me the best he... - Eduardo
Carlos was really helpful and he got me the best he could find and now I’m going home with a brand new car . Thanks !!
I have nothing but bad things to say about this... - caths817
I have nothing but bad things to say about this dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes in the container for the windshield washer fluid, which in turn caused erosion to the top of my battery from splashing up. Since I do not take my car anywhere else for service, the damage had to have happened at this dealership. After 2 hours of waiting, the service rep, A.J. came out and said they did not have part in stock, told me the cost, and stated he did not have authority to approve the repair at no charge. I told him it wasn't my fault and they were responsible. He stated he would have manager call me. That was on March 17th and I have yet to hear from anyone at the Castle Buick facility. HORRIBLE CUSTOMER SERVICE!! I would not recommend their facility to anyone. I have also completed their survey, and stated the same issue.
I liked everything about this dealership. It’s nice and... - Dimitri
I liked everything about this dealership. It’s nice and clean and everyone working there is nice and professional. I was working with Raphael who gave me a great deal on the car I purchased. Raphael was extremely nice and helpful. Lorena the finance manager was also very nice and helpful. If you want a good experience when buying a car this is the dealership to go to. I would definitely go back when I plan to get another car!
I purchased a SUV from their dealership and the staff was... - Roy Applewhite
I purchased a SUV from their dealership and the staff was very friendly. The financing went great. I drove away very happy and satisfied. I would recommend anybody with good credit to consider purchasing your next car with Haggerty Villa Park, IL.
I worked with your new salesman Anthony and he was... - Jim Davis
I worked with your new salesman Anthony and he was amazing! I have never felt more at home in a dealership than when I was dealing with him. When he didn't know something he found out and asked for help. Not like other sales people that think they know everything. Management please keep this kid around hes a goodie!!!!
My wife took our 2017 Buick Lacrosse in to Anthony Buick... - Judah
My wife took our 2017 Buick Lacrosse in to Anthony Buick for loud exhaust, worse when started, while I was out of town. She checked the car in with William Mathe. He called her with a report indicating the front exhaust pipe was leaking and needed to be replaced at a cost to us of $,1000.00 total including taxes and fees. My wife asked the service advisor to look in the glove box for the extended warranty she was sure was in there and he told her it was not there. The work was authorized by my wife who needed her car and could not get a hold of me to discuss it. When the car was completed she got a call that the vehicle was ready and the total was now $1,100.00, she told the advisor she was not paying any more than the $1,000.00 she was quoted and that is what she paid when she picked the car up. A few days later when I returned, I had reviewed the repair order and noticed that the exhaust pipe had a core charge or deposit of $400.00 which was credited once the technician returned the old pipe to the parts dept. The only reason there was a core charge was because they replaced an exhaust pipe that is part of and included the front catalytic converter which is also covered by GM's 8 year/80,000 mile warranty and they recycle the precious metals used to manufacture it (such as platinum and paladium). To be certain that it was a catalytic converter I called their parts department to verify what the part is and was told it is a catalytic converter. As long as I had the parts dept. on the line I asked the price of the catalytic converter/front exhaust pipe and was quoted $100.00 less than we paid. Later that day I called the service advisor there to ask why wasn't the catalytic converter replaced under warranty and he stated he didn't realize it was a catalytic converter and that not all catalytic converters are covered under warranty which is not true. We decided to call GM/Buick Customer Relations and requested assistance in getting reimbursed for a repair we paid for that should have been warranteed. The lady I spoke with said she would investigate what transpired and see what she could do and promised to call back that day. Later that day she called back with good news that the entire repair should have been warranteed and we would be FULLY reimbursed in about a week. A week later we get a check from the dealer in the amount of only $800.00. I called the dealer service director Eric and left several messages to call me with an explanation but did not hear back for over a week. It was only after I left one last message letting the service director know that we were about to leave on-line reviews detailing our poor experience with them that he called me back. Service director explained that the service advisor was new and did not know the catalytic converter was under warranty but they had extra labor needed to remove the exhaust broken bolts which is part of the repair process anyway. It was clear to me that they wanted us to pay the difference between warranty rate which is less and customer pay rate which was more. One more call was made by me to GM/Buick customer support to let them know we were not fully reimbursed because the dealer claimed extra labor was needed to replace the exhaust pipe which I knew was false. Anthony Buick dropped the ball in several ways, were afforded several opportunities to resolve this and satisfy the situation but chose not to due to nothing more than greed; this is not a facility we can recommend to anyone but rather will tell everyone to avoid at all costs. Pay no attention to the dealership response that suggests they want us to call and discuss the issue, they sincerely are not interested in satisfying the issue.
Arlington Heights Buick GMC
Bill Kay Buick GMC
Certified Service Advisor