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Very patient and very helpful when helping get me in the... - Mav0298
Very patient and very helpful when helping get me in the right car for my budget. It was a very good experience. Would recommend to other customers. JC was very helpful and delightful to work with. I appreciate all his help and willingness to go above and beyond.
Top Reviewed Specialists At This Dealership
Certified Sales Executive ( For New and Pre-Owned )
Certified Product Specialist
Rey was very friendly and super helpful. First time... - Amy Vega
Rey was very friendly and super helpful. First time going, he made me and my family feel welcomed. Answered all of our questions in detail, and came to an agreement when buying my car. Has a great way to communicate with customers, and to accomplish there goals when going in. This was my first time purchasing my first car, and explained to me how everything worked. Definitely had a great first experience!
Very nice people did a great job on getting us a new car... - Lee1980
Very nice people did a great job on getting us a new car did there job really quick like the new jeep thank you very much
Sales and Leasing Consultant
New Car Sales
CDJR Sales & Leasing Consultant
Irving Medina, Lou, and Chris white was very helpful.... - Fantashreds1
Irving Medina, Lou, and Chris white was very helpful. They treated me like royalty. All three of the guys helped Me buy my first car.
New Car Upgrade Specialist
It was good shopping with them and a good experience. I... - SENICKAW
It was good shopping with them and a good experience. I would love too come back too buy another car with them. Everyone was appreciated
Wickstrom Auto Group made car buying a breeze! We set an... - JayP
Wickstrom Auto Group made car buying a breeze! We set an appointment with Eric Jensen and he was ready and waiting when we showed up. He knew the Chrysler Pacifica inside and out and answered all the questions we had. Denise presented us finance options before our appointment to make negotiations with Eric easy. Eric was easy to make a sale with. Nick was able to secure us great financing options and had us out the door quickly on a Saturday night. The entire process was pain free and we’re now a van family! Thanks, Eric, Denise, and Nick with the Wickstrom Auto Group!
Amazing car and service! We loved getting the video... - murphy1974a
Amazing car and service! We loved getting the video update on our car. So happy that we have bought a car from Hawk auto!!! Thanks
Easy and simple. Fast response and friendly staff.... - Diana Ringo
Easy and simple. Fast response and friendly staff. Attended to my concern and gave me suggestions that help to make a sound decision. Thanks for the great service.
Like to get ripped off come here! Literally $200 more... - Ex car guy
Like to get ripped off come here!
Literally $200 more on a payment a month then what another dealership offered. And here is the funny thing about it... the car the quoted was 8k less then the one I purchased!!
I purchased my vehicle brand new from this dealer & has... - mattalcala847
I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 repair. Dropped the van off Thursday evening & picked up Friday afternoon. when I picked up van I had noticed major scratches on my hood that I had not noticed before. Brought it up to service manager, mike who basically told us to get bent & wasnt their issue & shooed us away. Immediately he was defensive but not helpful. My husband then called & left a message with General manager & has yet received a recieved a response, 3 weeks later. just didn't understand how they got there. Mike said it's weathered scratches & it could be buffed out. I took it to 2 local & reputable body shops & both said they were Not weathered & were fairly new. It would cost me $1,400 to fix. I just didn't like the way they brushed me off & didn't offer any type of assistance. Before all this, I asked for an appraisal to trade in for a new vehicle, needless to say I won't be returning to by a new car from them .I was very disappointed.
Shakeel was awesome! Great personality and was able to... - sofiamichis
Shakeel was awesome! Great personality and was able to get us an awesome deal! He was very patient with us and showed us more cars than we came in to see.
The people were friendly and knowledgeable. The showroom... - Mike
The people were friendly and knowledgeable. The showroom and service areas are very clean. I felt comfortable leaving my truck there for service. I’ll definitely be back.
Part 2 chronicles of Gurnee Chrysler Dodge Jeep RAM and... - Ashleyp92
Part 2 chronicles of Gurnee Chrysler Dodge Jeep RAM and their horrible business and lack of customer service.
Just heading home from my 8 month pregnancy check up, and my new 2020 Dodge Durango has shut down for the 3rd time. This time on RT 60 during rush hour. Gurnee dodge still refuses to take care of their lemon 🍋 and I’m still waiting for a series of calls back.
Completely insulted with the quote I received today to... - aishadimu
Completely insulted with the quote I received today to install a bolt hood lock (already purchased) on my JK. I don’t know if it’s because I’m a woman and you think I know nothing about the vehicle I drive but you all are out of pocket asking $290 for this service. When asked why in the world this service would cost that much they told me it would take two hours because they have to remove the grill and rivet the lock...huh?!?? THE AUDACITY! I change my own headlights etc. on my Jeep and can remove/ replace my grill in under 15 mins; the only reason I inquired about this service is because I don’t own a rivet gun. I’m aware dealerships often pull stuff like this but I actually got a bolt lock installed on my previous JK at another Jeep dealer for $62. These people are full of it and I bet I was grossly overcharged due to discrimination, disgusting and pathetic. Just ordered a heavy duty rivet gun ($25) and will install the lock myself in 20 mins thanks to YouTube. If you’re a woman, and I honestly wanna say black woman, please go elsewhere.
Scammers and fraudulent dealership.I would not... - fixitall329
Scammers and fraudulent dealership.
I would not recommend buying a car here or using their service center.
Tried to make us do insurance fraud.
Scammers and fraudulent dealership.
I have had the worst experience in the past few months with the service department. I had brought in my jeep in December with engine light on and the service advisor Sean proceeded to tell me that the fix was to replace all spark plugs and remove after market catch can and that it would fix the problem. Then I get a call back after agreeing to pay for that since the warranty wouldn't cover it saying that I also needed a O2 Sensor replaced and once again I agreed to have it done. Sean assured me this would fix the problem so I was happy with that even though it was going to cost me $1300 and the jeep is a 2018 JLU with 39,000 miles which it shouldn't need any of them replaced but I was like I need it fixed so I bit the bullet.
Now I pick it up and everything seems fine and I was happy.
But 250 miles later the same check engine light was on and now the jeep barely stays running. I had to have it towed in to service once again. This time I get a call from Sean saying I need to call my insurance company and say I drove through deep water (mind you I live in chicago its February and everything is snow covered and iced). So I ask him why would I call the insurance company to file a false claim when I haven't been anywhere nor has there been any deep water since everything is frozen. He proceeded to tell me well I don't know where you have been (250miles really). I asked to then speak to someone higher up. So he connected me with Colleen. She still proceeded to tell me to file a insurance claim and they could then take care of it. I proceed to tell her I dont want to file a false claim when I didn't drive through water.
I then had to contact FCA corporate to get a case started and now the jeeps been in the service center for 2 weeks at this time. FCA then proceeded to tell them to tare apart some of the engine and see if water was the cause so the dealer called me telling me that there would be charge for diagnosing the jeep if they found water so I agreed to pay if they found the cause. Well colleen called me back and said they were going to replace under powertrain warranty since there was no evidence of water in the engine. Then proceeds to tell me there's going to be a charge for $660 because my jeep is lifted 2.5in and I was like why. She said thats what we charge when its more complicated to fix something because of a lift. I wasn't very happy with that charge since most jeep wranglers are lifted sometimes from the factory and I didn't have anything over the jeep factory lift of 2.5 so why would I have to pay extra for something that doesn't make the engine harder to replace. I then had to agree to the charge because they wouldn't start the work with out me doing so.
I have now submitted all my receipts to FCA Corp. and am seeking reimbursement and the dealer is telling FCA the reason for the charge of $660 was because of a oil catch can that I had added aftermarket was in the way. The catch can was removed by the dealer on the first visit because they claimed it was the cause of the spark plug failure and O2 sensor.
I'm not sure how many others have had issues with Fields Jeep but I can definitely tell you the must scam so many others without them even thinking twice because most people dont know what to do when in the dealers hands.
I will never buy another vehicle from Fields Jeep nor will I use them for service.
FCA needs to investigate this place for fraud and scams.Scammers and fraudulent dealership.
Since I know Ken Kowal will try to reply and make everything sound like we were happy when we left that's completely a lie. We were never happy with the full out come only thing we were happy with was the decision to move forward and get our jeep out of this horrible dealer as soon as possible. We will never come back to fields and we will recommend that anyone we know shop elsewhere.
Bought 2 Jeep’s recently and one needed service to fix a... - Kathy smith
Bought 2 Jeep’s recently and one needed service to fix a window/door issue. What a beautiful experience. Dominic in service dept at Elgin Jeep Ram Dodge got me a loner car and had it done by noon next day. Impeccable job on the car and customer service
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