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I could not have asked for a better experience at City... - Michael D
I could not have asked for a better experience at City Volkswagen of Chicago, Laura went Above and Beyond in helping me trade in my current car, and helped pick the PERFECT one as its replacement. She found me a car that met all of my wants and needs, and then some! We test drove it twice and explained all of the features and all of the amazing Warranty's that came with it. Then we got all the Paperwork signed and warranty's added on while Jennifer Stewart explained it all quickly and in detail. It was an amazing experience and will be for sure recommending all of my friends and family to join Volkswagen and visit this dealership. A+ Experience All Around.
Top Reviewed Specialists At This Dealership
Amazing service!!! This was my husbands and I first... - Jhdonahue
Amazing service!!! This was my husbands and I first experience buying a car. It was a such a smooth process and Adrian our sales associate made us feel so comfortable. He wasn’t pushy and let us go at our pace. The finance department did everything they could to get us the price we wanted. I can’t say enough about the service we received we ended up buying an atlas that day and never went to another dealership. It was the only car we test drove. Thank you for making this process so painless and fun!!!
New VW and Used Car Sales
I was able to work with Mario Cardenas and he was great!... - Neumie
I was able to work with Mario Cardenas and he was great! I traveled from central Wisconsin looking for the right vehicle, with the right features, for the right price. Mario hooked me up and made it a very easy process. The vehicle was ready and waiting for me to test drive. I was able to make my decision and head home with my new car the same day.
Abe you were Phenomenal! U explained everything in great... - Emmanuel C
Abe you were Phenomenal! U explained everything in great detail , worked out a great deal! You were patient, accommodated and kind ! Thank you so much!!!
This VW dealership goes above and beyond when it comes to... - BRIDGET
This VW dealership goes above and beyond when it comes to their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I needed to refill my windshield fluid, once I opened the hood it wouldn’t lock closed. I brought the car in and they oiled it up for me and taught me how to do it myself so it doesn’t happen again! They didn’t make me feel like a dumb girl who doesn’t know what she’s doing, they took the time to show me properly and I was in and out in under 10 mins. I recently needed my headlights replaced, I brought in my Jetta and they replaced and cleaned both headlights under an hour on a busy day even though I did not have an appointment. The guys who work in service are so amazing. My experience each time has made me want to buy another VW car once the time comes just because these guys are so great. Love it here!
Certified New and Used Product Specialist
Mr. Agic was great support and help in my purchase of the... - Aida
Mr. Agic was great support and help in my purchase of the new car. This is my third car that he helped me buy. He is excellent salesman.
They have great employees that are super nice and will... - PILOT.ARRIGO
They have great employees that are super nice and will get you what you want. They are easy to work with and will get you the best deal possible.
Sales and Leasing Manager
I dread having to replace my car... going to the... - Theresa
I dread having to replace my car... going to the dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two days has been wonderful. I found the car I wanted online. Called and spoke with Angel. He was great, took the time to send photos, and collect all my documentation before having to meet with him, the paper work was ready to sign when I met Angel. He was professional and courteous, even after an issue that arose with our trade in. I would highly recommend Fox Valley Volkswagen, and Angel.
Wonderful experience. Ray was very helpful and... - Onon
Wonderful experience. Ray was very helpful and professional. He took his time to explain every feature of our new car and answered all my questions patiently. I would highly recommend Muller Volkswagen.
Friendly, patient, and incredibly helpful staff. I worked... - adamko1
Friendly, patient, and incredibly helpful staff. I worked with Armando to help me purchase the car of my dreams, the GTI. This was my first car purchase and I could not have asked for a better experience than the one I received at Larry Roesch VW. Both Armando, the sales associate, and Marijana in finance were kind and easy to communicate with and made the entire process smooth sailing, from initial contact to handing me the keys. I highly and truly recommend this as your next destination for a beautiful VW, whether new or used. You'll surely be more than satisfied with your visit!
Honest, Friendly, Customer Centered - niko2895
John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours.
I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm."
I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him.
Thank you John!
Great service!! Both Odis Horne and Robert Cruz were... - claudiamejia877
Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!!
Worst car buying experience. I was there for over 5 hours... - nancyemagana
Worst car buying experience. I was there for over 5 hours and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car that is useless because it cannot be legal driven without a current plate I paid for at the dealership. The salesman was horrible at the time of the purchase and tried to sale me an suv I had already said no to because it was scratched all over the place, when it was supposed to be new. Steve, Ricardo, and Jared were the worst people to deal with. Would never return or recommend. I am now having to sue this dealership.
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