Service Superstars - Chrisleyh19
Brian Abercromvlbie in service is as friendly and trustworthy as they come. I have had ALL service on my Sonic done here bc of customer service and honest advice. Even though Brian checked me in and advised me during this appointment, Rob Chavez greeted me like he always does. It's important to note Rob's personable nature bc both these gentlemen have made me a Ray Service customer for life. Thanks guys!
Top Reviewed Service Specialists At This Dealership
Been coming here for years - EP
My '07 Malibu and '02 Envoy know this place well, We get great diagnostic service and repairs. They are almost always price-competitive with other shops and you get highly trained techs doing the work. I've never had to have any re-work done, it's always first-time final. All of the write-up people are super to work with and they are on the side of the customer. If you are looking for a car, Ayman really knows his stuff. In Service, Margie, Pete, Niko, Joe, and Jim are fantastic to work with. In finance, I always work with Premo... very helpful with extended warranties and financing.
Customer friendly and fantastic service - Kris333
The service was awesome
The advisor for my appointment kept me informed through text constantly through the day
Never had to guess what was going on with my car and was treated so well- beyond pleased with choosing Gary Lang for service on our cars.
Wonderful Experience - Lori1022
I have been in your dealership a few times now (not where I originally purchased my vehicle) and would not hesitate to recommend to people I know. The best service people I have come across in a while, everyone is very helpful, polite and friendly! Will definitely be where I look for my next vehicle!
Outstanding! - EVasquez 63
Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loaner!
Rick and Adriana
best service ever - Mr. Ed
I go in expecting good service and received great service..From the first to the time I left my satisfactoin was a primr oncern. I will recomend and return.
Great deal! - 14396
This is my third purchase from this dealership and it won’t be my last. Honest and outstanding interaction! Service is top notch with outstanding knowledge of product!
Service department - Sunshine
I called Castle for my recall. The receptionist Chrisi answered the phone and my made my appointment. When I went in I was greeted by Marlex. He explained the procedure and point out some maintenance that I was missing. They gave me a loaner and I was happy that I got my car back the same day. Marlex was amazing. Going back for my next service.
Service Lane Manager
Excellent Service! - Body By Bill
Prompt and professional! Thanks! Highly recommend the Chevy Exchange for sales and service! Always treated in a professional manner! Service to be done always explained beforehand. Plus a car wash included!
HMU sales guy was the best !! - Gonzalez 05!
My sales man was the best ... please let him know he was prompt and pleasant... I felt like family ... give Hector a raise . Thank you
Efficent Customer Service - Jerry T
Mike Parrillo was fast and courteous in servicing our car
It's nice to deal with People who can advise and guide you about your car.
Marco is great - Upsetcustomer
Marco is great. He took care of me when I was having a problem. He made sure that I was taken care of and happy when I left. THANK YOU
Service inspection and oil change - Gail
On january 26 i had a very pleasant experience at your lisle store. Danny Contreras was my service representative and i could not believe my good fortune of his considerate helpful nature. PLUS I was immediately taken care of and I was out the door in no time with a washed car too!!! When i come back i will be sure to ask for Danny, what an asset to your dealership.
Service Customer Care
They made it right! - Mercedes Christiansen
I had a bad experience in October, have a bad review, they contacted me to fix it. The service center made it right. Thank you Dustin and the service department team. Great job!
Service - Big Joe 396
Came in for some routine maintenance excellent service by Mike Tortorello also glad to see they have a full Bodyshop shop at Grossinger Hyundai 221 e lake cook rd 60074
Nice friendly customer service every time I come a Good job - Arielle16
The best Dealership there is Biggers Chevrolet I love the service department I always get fast appointments set & the work performance is excellent I’m a Happy customer..
Best service I ever had - Mich1941
Dennis was not only professional he's one of the best service writers I've ever spoken with Zeigler Chevrolet in Dennis are a winning combination I highly recommend them
Will not honor warranty - Karen
Don McCue has lost a long time loyal customer and Bill Bryant is to blame. He is condescending and pompous and offered me a $25 dollar coupon instead of honoring the warranty. What a joke. I will find every site available to post negative reviews and will share my story with everyone I know. Don McCue doesn't deserve to be given praise for how unbelievable dishonest they are.
Fast and friendly service! - Andrea Harden
I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!!
The lies! - NathanExplosion
They lied about how an air conditioning system works. The left a transmission line loose, causing not only a comeback but a puddle on my driveway. They then kept "forgetting" to schedule someone to come clean the driveway. This was after i was giving them another chance after Jim tried to get one over on my wife during an oil change. They have no idea what they're doing, and when i discussed this with management, they didn't seem to care. STAY AWAY!
Most rudest car dealership. - james5877
I just had the worst experience at a dealership. These people told me they would diagnose my car for free only to have it repaired by them. So I could not take my car anywhere else that would be a lot cheaper. I walked out and took my car. I've filed complaints against them. This looks like blackmail. Do not go to this dealership.Flag Chevrolet is a crooked dealer.
The mechanics themselves seem skilled enough, and they... - chicar
The mechanics themselves seem skilled enough, and they have never tried to "invent" problems - but there's more than that to be a good service dealer in my opinion. The service consultants are generally condescending, especially but not limited to, women - as I've seen them talking to other people too. The pricing is very high, but you expect that from a dealer. They completely miss details, like replace my lug nut cover, then forgot (3 times) to order the replacement for the one they lost. They grossly exaggerate how soon your car will be done, like 45 minute oil changes take 1 hour and 20 minutes. They just plain act like they can't be bothered with customers. I think Service Consultants should be eliminated. If they can't treat the customers better than a mechanic would, then why have them at all?