Second car purchase with this dealer, no regrets. - MBlady2017
This is my second time purchasing a Mercedes Benz at Motor Werks. Nicole Schomer is very knowledgeable and passionate about helping customers getting the car they want at the price they need. Michael Jorgensen was so extremely helpful during the shopping process and had the vehicles detailed ready to go when I showed up for the test drive. I was in and out within 2 and a half hours and that was only because they were detailing the car! Such a fast and headache free experience. I will continue to refer my friends and family to this dealership and to Michael and Nicole. I am so happy with my new car and glad I went to a dealership that earns your business.
Top Reviewed Specialists At This Dealership
General Sales Manager
EXCELLENT - JOHN1120
STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ .
Sales and Leasing Consultant
Very Good - Hamman
We purchased a GLS 550 Mercedes in December. The salesman Juan Estrada was very helpful and knowledgable. The manager Jeff DiSandro was also helpful. We had a issue with our GLS that we noticed after we left the dealership and Mr DiSandro said he would take care of it and he did. The service department was also very accommodating, giving me a loaner while they worked on my car.
Best Dealership I have ever dealt with... - Erik Weidner
We recently purchased our 6th Mercedes from Mercedes-Benz of Naperville. Each and every time we have been treated with courtesy and respect. We have dealt with many dealerships and Mercedes-Benz of Naperville is far and away the best.
NO Service, I would give this dealership a zero rating! - jdoylemwe
I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends to never purchase a car from your company! It has been an absolute nightmare for the past 4.5 months. The worst service that I have ever had from a car company in 50 years of driving and ownership. In fact I would say the worst service\experience I have ever had with any company, including Comcast!!!
It all started in mid-May. My car had to be towed to the Mercedes of Westmont, Illinois dealership. It took several weeks, and multiple calls on my part because dealer never called me, to learn that water had gotten into the "halter". Later We were told that this would have to be replaced and I should call my insurance carrier. I did, and my insurance representative went out the very next day. He approved the damages for $9+k in less than 2 business days. It then took almost 10 days for the dealer to respond to my calls, and he then asked whether I "really" wanted to do these repairs or scrap the car! I only had 22k on a 2011 C300 so I asked why he would think to scrap the car. He said, FOR THE VERY FIRST TIME, that I could be 6-8 weeks before they could replace the part since it had to come from Germany. I asked why he hadn't disclosed this important fact BEFORE I settled with the insurance company. Just dead silence was my response. I told him to order the part and get my car repaired!
It has been more of a nightmare ever since. The dealership NEVER called me at first. I constantly had to call them. Then one lie after another! They blame MB of Germany for all of the delays and failures to communicate. Nice job for the dealership to blame it's own car manufacturer! Weeks went by and no word or follow-up for the dealer. I called the head of the service department and the GM of the dealership to complain, but no return calls or handling of my complaint. And this is how a good\return customer of Mercedes is treated!! I was finally told that the part had shipped fro Germany in late July and should be at the dealership shortly. I kept calling and was told "the part is in the US, but we can't locate it"!!! Then I was told repeatedly that the part was in the US, but couldn't be locate or shipped to the dealership.
Frustrated, I made several call to Mercedes USA. The first representative said he would put a "priority check" on the part and promised to call both the dealership and me to report on the progress. Needless to say I never heard back fro Mercedes USA or the dealership!!! Many more phone calls and the run around got me now where. Other MB USA reps only suggestion was call the service department of the Westmont dealership. I said it was your name ( Mercedes) on the door so please help! Finally, I demanded to speak to a MB USA supervisor. She did call back, but only said the part was NOT in the USA, and in fact had NOT yet been manufactured!!!
I said then that the dealership had lied to me, and she said "no" they simply were working on "the best information they had at the time"!!! I said both statements can't be true: 1) that the part had shipped from Germany and was in the US; and 2) the part wasn't even manufactured yet. One had to be a lie!!! She then said I must have been told that it would take 15 weeks to supply the part. I said this was THE VERY FIRST TIME ANYONE HAD EVER MENTIONED 15 weeks to me.
Needless to say, It has now been over 18 weeks and still no part, no word, no car and no service! I have kept quiet until now. No more. I will never purchase another Mercedes. I will never recommend the dealership. I will never recommend this car and I plan on telling everyone I know, or anyone who will listen, about the worst car company and service I have ever experienced!