Easy and Straightforward - mmbenoit
Stuart was very nice, thorough and straightforward. He treated us very well and did whatever he could to ensure we got what we wanted, making the whole process easy.
Top Reviewed Specialists At This Dealership
General Sales Manager
oil change - mickey
the service department was very helpful . they were very kind to my needs. there is only one thing wrong with my sprinter and I hope someone from Mercedes - Benz could help me out with. I am having service rust coming out on my sprinter. the van is only 4 years old can you tell me who I can talk to about this ! thank you Mickey Damhauser
Sales & Leasing Advisor
Great Experience - Altaf
I had a very good experience with MB Hoffman.
Raul and Kevin both were very helpful and Kevin was extra ordinary.
Raul was extremely responsive to all my emails/texts/calls. We made a deal and even after I got my car, Both are still responding and answering any questions I may have. It was a perfect place to buy a car and I will recommend all my friends to go buy from there if they are looking for any new or used Mercedes.
Very Good - Hamman
We purchased a GLS 550 Mercedes in December. The salesman Juan Estrada was very helpful and knowledgable. The manager Jeff DiSandro was also helpful. We had a issue with our GLS that we noticed after we left the dealership and Mr DiSandro said he would take care of it and he did. The service department was also very accommodating, giving me a loaner while they worked on my car.
Charged for warranty diagnosis - Christy Zach
Charged me $175 to diagnose an issue covered under warranty. When I complained to GM heard a bunch of mumbo jumbo about lawsuits and he offered to make it up to me- with a ride when my car breaks down or a free car wash when it is closed. Bizarre....
Cracked my windshield while the car was in for service - Vykintasjucius
Brought my car for a warranty service to get rid of a noise in the rear differential, when I came to pick my car up after about a week I noticed the windshield was cracked. Scott who is the manager insisted it was cracked when the car was there which is really shady because it was definitely not. After I argued that it cracked while the car was in for service then he changed his story that the crack was due to a rock chip, but the fact that they test drove the car does not do justice... Would never return to this dealer for any type of service...