Great customer service - Gabrielle
Excellent dealership with great customer service. Paul helped me out a lot with everything. I am a completely satisfied customer and will be visiting this dealership for all my needs on my impala.
Excellent service. - RED3644@msncom
Great service. Not necessary to write 26 words. People will not want to respond if they have to write an essay. I'm always happy with the service.
Service advisor of the year - Shadowxiii
Brian Deutsch was by far the most amazing service advisor I have ever dealt with.
He made everything be flawless and answered any question I've had.
Chevrolet should make him service manager or trainer as he is the prime example of a great worker.
He impressed me so much, I really feel he should be praised by service manager.
Helpful and knowlegable staff - Rzqvls2
My sales rep,Marcelino Alfaro,made the leasing of my 2018 CTS seamless. His product knowledge and attention to detail was unmatched. I was able to pull up my current lease and enter into a new lease without issue and kept my payment structure well within my target. The sales Manager and finance Manager were both extremely helpful.
And my service rep Danelle was the best.
Oil change, tire rotation, multi PT inspection+minor warrant - McElroy
Came in fo oil Change and tire rotation an a few minor problems. There was a rattle by the drivers side door that I couldn’t pinpoint. I expected to hear from them that they could not find it. But they did find it and corrected it. Trunk lid would not open fully. Corrected it. The tech was thorough. The service advisor was knowledgeable and courteous. They even washed the car. Got all the salt off. A fantastic experience. Thank you Bill Kay.
It's the little things that make a huge difference!! - DLG
I have been looking for a newer model car with a few features which were lacking on my 2012 Buick Verano. I definitely needed a rear camera, warning lights on the rear view mirrors, I needed the car to be 'dog friendly.'
I drove to Marquardt for an oil change and one of the Salesmen, Miguel Sanchez, approached me and very patiently went over the upgraded features on the 2015 Verano which I was looking at. As I was thinking of a vehicle with a higher sitting position and the 'feel' of a SUV, he offered me two test drives: one in the Encore (an overnight test trial), the other in a Denali which I drove home and back the next day without any pressure to purchase either model. I liked both of the cars I was shown; but having owned a Verano, I kept thinking perhaps I needed to test drive the newer model. It only took a drive once around the building and I was sold on it. Miguel answered many questions I had without wanting to be 'elsewhere.' Carey Lynch was present and gave me advice on leasing vs purchasing a vehicle because of my history of not wanting to maintain an aging car; and within minutes, she gave me prices to ponder! Then the leasing agent, Tim Holloway, explained the lease details in less than 10 minutes and answered a few questions that I was always curious about when leasing.
There are many extra benefits besides the red licorice snack jars when you buy from this dealership. A valet service, free car washes, a specific amount of time for included 'maintenance' and 'oil changes,' and friendly, unhurried service department personnel!!
Please stop in and visit this dealership! The waiting rooms on both levels are spotless and they have free sodas, TV, reading materials, and coffee!!
I will definitely return to Marquardt for any further purchases and I know from experience the 'wait time' for routine work can be excessive in some dealerships. Yet, not here!!
PS: Petsmart has a bucket and/or bench seat cover for your critter and the back seats in most models can be flattened for carrying a critter or a crate!!
SERVICE CENTER=NO SERVICE - PLew
I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes P172 and P175. The dealership said possible fuel injection issue, cleaned something, sent me on my way. For the next year my check engine light would intermittently go on and off and it made this knocking noise that would happen after my engine was shut off for the day. I looked up the codes and it said my fuel pump may be going out. There was a recall (#43180) but my VIN wasn't included. Brought it into the dealer on 5/17/18 and they had it until 5/24/18, cleaned it again, said that if it keeps up I will need to replace my whole injection system for $1600.00. Week later check engine light goes again, same codes, took it for a second opinion and that mechanic saw that my oil was overflowing so either the mechanic put too much in or it was mixing with gas. He changed my oil, told me to drive it, oil level was ok but engine was still make the knocking noise. The mechanic told me to take it to MB Automotive who are experts at engines. Made an appt. and they diagnosed the issue within an hour and it was the fuel pump. Why GMC had my cars for days and never even suggested that is beyond me. I am now out $240 that should have went towards the new fuel pump. Called GMC corp.- their opinion is it was out of warranty so sucks to be you. Do yourself a favor and find a local mechanic who knows what they are doing and stands behind their work, GMC has no interest in keeping their customers happy or providing good service.
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Service.m center - Lavakian
Thank you for the wonderful service. Keshia was so helpful and very kind! First person to see when you go in which was a welcoming feeling! I spoke to early prior to my visit and she explained everything for the day of which was exactly what I expected!
Tony was great to work with! He was very helpful and made my first visit to service center easy for me. He communicated with me over the situation of my car and was very thorough with what the technician noticed! Thank you for everything!
Friendly Service - shannonstillo
My Chicago friends if you are looking for a new car go check out this place and ask from my brother in law Gary. He will help u get into a great deal with your dream car. He is the type of cars salesman you want, friendly family guy that wont jerk you around!
Disappointed - Courtney
I went in for an oil change and asked to replace my 3 wiper blades
$82 later for just the blades if highway robbery
Took me for a ride for sure!
They need to mention the cost beforehand
Excellent Service - Jerome and Kathleen Walton
Rich Tremmel is an outstanding service consultant and an extraordinary human being. My husband and I are active 76 years old and use our car daily to do our personal jobs and also to be of service to others. Our regular mechanic could not find our car's problem and recommended we buy a new one. The thought of a new car note was depressing, so we decided to take our car to a Buick dealership. Thankfully we chose the Best.....Howard Buick. Rich was welcoming, professional, efficient and explained the problem so we could understand. Our car needed a new alternator and there were a large number of wires corroded that needed cleaning. We have driven our car for three weeks now and not only is there no sign of the "old problem", our 2006 Buick runs like new. We highly recommend Howard Buick Service and specifically, Rich Tremmel.
Forever grateful, Jerome and Kathleen Walton
DO NOT trust the night crew at this location - Joyful2018
Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from this dealership and for the most part have been very happy.
Unfortunately , the night crew at within the Service Department steals the thunder of what I do believe is a great dealership. Every time we have had to bring our car in during the night shift we have experienced a problem and were treated HORRIBLY!
The night manager is anything but professional, they never call that evening with an update, they never finish their paperwork so when you call in the next day the girl/woman has to go looking for the paperwork and call you back with an update.
There is so much I want to share, but I will leave you with this...DO NOT TAKE YOUR CAR THERE AFTER 3:00PM! Again, we have NEVER had issues with the day time crew and the work they have done. The Night Crew and the Night Manager are not professional AT ALL!
Worst service ever !!! - 123monia
Service is poor and no one is nice to you everyone I rude to you. When I drop my car off for service there is always issue after I fix my car.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!