repaint vehicle hood - ljohnson1974
The paint on the hood when vehicle was bought was not right. It was repainted. I need to take the vehicle back in 90 days to be checked
Top Reviewed Service Specialists At This Dealership
Great service - 2018SRX
The diagnosis through repair was handled very well. The information included covered services we were not using. This proved to be a very pleasant experience.
great - roys
jr and Criss s in service help out and take care of u and go out of there way to help u keep up the good job
GMC truck - Rick1111
Thanks Nick! You did a great job, along with the service, department, in meeting my needs. Your service is exceptional, and I would highly revommend Napketon to my family and friends.
Service & Parts Dir
New rear springs - Racing44
I had a alignment and rear springs put on my '10 Chevy Malibu. Deery had it done under the estimated time they told me. I will be taking my car there more often.
A very enjoyable professional experience - pbipermit
The service rep the manager of the financing was all a great experience . They did everything in a timely manner they told me exactly what I was getting their encouraged me to go in the right direction to answer all my questions professional courtesy
Greatest buying experience ever - Daisyaward
My dealer mr will buis put me in a brand new vehicle today he was fair and honest and didn’t break my heart. If you need a new vehicle come see him at Arnie Bauer he is awesome
Best in town - Gascard Anderson 1982
I have been to 2 other dealers (Ford - horrible - and GMC - ok) in the area for a purchase (new and used) and they can not even come close to the service and professionalism of the David Bruce employees. I will never purchase another vehicle or get service from any other dealer in the area.
David Bruce goes the extra mile always...
Scheduled Maintenance/Oil Change - inkman48
Molly DeLong(Service writer I assume) was excellent from the moment I walked in for scheduled appointment,to the second I left. Could not have had a better experience with service department.
License plate holder - BOB5298
Had my front license plate holder installed. I was in and out in about 45 minutes. They washed my car for me too. I would recommend this dealership to friends.
Above and Beyond service. - arcelyte77
Great guys to deal with. My ATS has had a few in-warranty issues and I'm a total Pain-in-the-A$$ customer. I've done service extras because of the explanations from Ross and Victor. The prices have always been lower than the surrounding Cadillac dealerships. My last visit I got the Upper intake cleaning (ATS 2.0T owners. GET. THIS. DONE. It actually makes the car run better.)
I cant say enough about the dealership. People like this will make me come back to the Motor Werks group and buy another car. (Probably not another Cadillac... but hey, Motor Werks sells like 10 other brands.) !!!Owners and Managers of Motor Werks!!! Ross and Victor are key people, don't lose these two. It's hard to find good employees that care about your business... Your bottom line. I would snatch up either of these two for my company in heart beat.
Cadillac Certified Service Advisor
Cadillac Service Advisor
Simply the Best - Jane W. Roberts
After 3 vehicles and 9 years it is a pleasure to write this review about Crest and Dan Deutschendorf in
service. I know he has ironclad integrity, but also demonstrates great tenacity in solving all situations.
Once Dan takes control, I relax knowing that my vehicle will be serviced to Dan's exacting standards.
I trust his judgement implicitly. The entire Crest Service team is always extremely thorough and professional. Anyone who complains about dealer service hasn't been to Crest. You may enter as a customer, but will leave as a friend.
Jane W. Roberts
Helpful and knowlegable staff - Rzqvls2
My sales rep,Marcelino Alfaro,made the leasing of my 2018 CTS seamless. His product knowledge and attention to detail was unmatched. I was able to pull up my current lease and enter into a new lease without issue and kept my payment structure well within my target. The sales Manager and finance Manager were both extremely helpful.
And my service rep Danelle was the best.
A pleasant experience - Yellowbirch2018
Everyone very friendly and helpful. It's refreshing to visit a car dealership with so many people willing to help you with any problems, plus a courtesy car is at your disposal..
Great service all the way around sales, service, & body work - D. John
Ed Rodriguez, Richard Schabel, and Marcel Borzeski are the best. I have found only dealerships to go to where they care and are honest. Bring trap guys keep up the good work ,
VIP Customer Relations
Most courteous experience from phone contact to service - jkando
Employees were attentive, and reacted promptly to service needs. I was kept advised of work in progress and all required work was completed on time. In addition a required service update was preformed without a delay while I waited.
Emergency situation - Mkubil
Service Department is compassionate, honest and detailed. They gave me specific information on my daughter's vehicle that will keep her safe from breaking down on her 50 mile drive, one way, to and from her teaching job. Got to the vehicle right away and gave us the straight information. Thank you for keeping my little girl safe! Special thanks to Mr. Jim Ligori in service. True professionals.
Fantastic salesman - Mainemom
Had a phenomenal gentleman assist me with my requests. He was very helpful and communicated with me through the entire process! Dan Machu loaned me a car to use while the service department had mine. All around great experience and highly recommend Dan to anyone looking for a reliable and dedicated salesperson!
Excellent service! - Clarifierdd49
Steven Crane in the service department is excellent! He is polite, attentive, informative and truly cares. I would highly recommend any person requiring service on their GM vehicle to see Steve Crane in the Grossinger service department.
2017 CADILLAC ESCALADE - SUZY85
I HAD A WONDERFUL EXPERIENCE WITH NAPLETON CADILLAC!!! BOB IS A GREAT MEMBER OF THE SERVICE DEPARTMEN TAND AS WELL AS THE REST OF HIS TEAM. I CALL IN AND THEY GET ME IN A LOANER AS QUICKLY AS POSSIBLE, AS WELL AS A THERAL INSPECTION ON YOUR VEHICLE. I ALSO HAD A MY TRUCK DETAILED AFTER MY KIDS A BLAST* TRASHING THE CAR AND I HONESTLY CAN SAY THEY BROUGHT IT BACK NEW!!! THEY WILL MAKE YOU FEEL LIKE FAMILY, AND THATS THE REASON I DID A REVIEW EVERYONE DESERVES A WONDERFUL EXPERIENCE :)
Service department - Gabby2234
In the service department I was helped by McKenzie LaRue, she was GREAT !!! McKenzie was very friendly and extremely helpful. Awesome service all around !!! I will be coming back and I highly recommend Don Larson dealership.
Awful management. - Jonyquest
Loud obnoxious managers. They like to yell at you when ur just browsing. Screw this place. Also heard they treat employees very poor. Go elsewhere
Fast and friendly service! - Andrea Harden
I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!!
Worst Customer Service Ever! - RWM
This company is an absolute joke! I took my car in with a check engine light on and they told me they could not fix the issue but charged me $150. When I called to complain they told me they would be glad to charge me another $150 to tell me nothing was wrong again . Still having the same issue as when I took car in the first time. I dealt with Tracy Walker who was a total xxx to my wife and I dealt with Robert Lang who was a total xxx to me. Very rude and disrespectful. I would NEVER use or recommend this dealership to anyone.
Service Department worst in the state - thomassnoderly
I bought my car in August of 2014, 3 weeks after I bought the car, they had to replaced the transmission, now 2 years later I brought the car back and told them the issues and they kept it over night and did not fix what I asked them. I took the car to a dodge dealership only to find out they have to replace a 2 year old transmission. When I called to find out the warranty on the transmission the service department (Mike) tried to argue with me about what I asked them to look at. He was rude and I am surprisingly wondering why he still has a job there. I would not have them work on a go cart. Poor service department and lack of professionalism. Do not let them work on your car!
Service Inspection not thorough at all - Justin Reynolds
Found my truck leaking fluid the day after I had the oil changed and supposedly an inspection was done but for as much as it was leaking I feel like there is no way they inspected anything.
Broke more then they fixed on my car. - Ryan Aydelott
The service department of this dealership is a joke, I'm having my car towed from there after they have failed to fix the car properly for the third time.
Each time they have had it, they break something else in the process. I'm not sure if this is a scam to keep getting more $$$ or what, needless to say I'm removing my car from their facility to have it repaired and all they work they claimed to do on it inspected as the shoddy workmanship performed by this dealer can't be trusted.
Mark the service manager, and Paul the service advisor could care less about customer satisfaction, perhaps they will care when the real boss asks the what happened when they have to respond to a court summons.
bad company who abuses employees - cortezsavage
they allow management to physically abuse employees. they underpay employees and screw them on bonuses. the owners are wonderful but they don't see their management running the place into the ground.
Customer Service - Herrea
Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service!
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