Auto Body Experience - 2014TC
I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.
Love my truck, bad customer Service - Odog
Each time I walked into the Aderson Ford dealership in St. Joe it took more than 10 minutes for someone to finally help me. My car salesman was a lot of help while I was in the process of buying my truck but now that I've got it you can tell they don't care about me or my business anymore. I've called in 3 times with questions about my truck and each time I've yet to get to talk to anyone. I love my truck, but this dealers Customer Service needs work. Definitely frustrated
NEW TRUCK SHOPPING - DAVID52
John was great to work with. He is always willing to go the extra mile to help you and save you money. More importantly he wants to make certain you get the vehicle you want need, like and want and the options you want. John will take what ever time it takes to help you
Mark was So easy to work with. No pressure. Answered all... - jonib111
Mark was So easy to work with. No pressure. Answered all our questions. We test drove a few different cars over 2 days.
I called mark with several questions; he took the call each time; and answered every question.
I like that he has been a long term employee and I will definately buy my next car at North Country. I worked with Pam in the finance portion; explained everything and did not care that it was last closing time. Great experience.